Attachment I.pdf

This is a process documentation file describing the Early Childhood Mental Health (ECMH) Operational Program Component (OPC) feedback loop workflow for referral intake and service delivery coordination. The document outlines the procedural steps and timelines for processing referrals through a Referral Center, ECMH OPC Agency, and clinical providers. Key service delivery timelines include sending referral disposition notices within 48 business hours, offering first appointments to parents/caregivers within 10 business days, and completing comprehensive assessments within 60 days of intake. The process requires confirmation of referral receipt, assignment to clinical providers, connection with families, assessment completion with parental consent, and transition to treatment services with additional linkages and referrals as needed. Communication protocols include secure email feedback from providers to referring sources and comprehensive reporting to Primary Care Physicians (PCPs) including full assessment reports and status updates on service changes or discharge.

The document specifies that incomplete referral packets will require additional processing time, with the Referral Center contacting referring parties or caregivers for completion. If parent/caregiver contact cannot be established after three phone attempts or if services are declined, the ECMH OPC agency must update disposition and notify the referral source. Assessment recommendations are shared with referring sources when appropriate, with special provisions for PCP coordination including diagnostic information unless contraindicated. The process emphasizes maintaining a continuous feedback loop between clinical providers, referral sources, and families throughout the service delivery continuum.