Attachment 34 - FINAL PWS SRF Attachment 23.docx

Attachment 34

PERFORMANCE WORK STATEMENT

TITLE: Ship Repair Facility Japan Regional Maintenance Center (SRF-JRMC) Yokosuka Code 130.6 Quality Assurance (QA)-Quality Management System (QMS) Specialist

REFERENCES:

(a) NAVSEA TL855-AA-STD-010

(b) COMUSFLTFORCOMINST 4790.3

(c) NAVSHIPREPFACINST 4790.2F

(d) NAVSHIPREPFACPI 0900-453A

1. SCOPE

1.1 PROJECT SUMMARY: Contractor will support the efficient and effective oversight, assessment, and improvement of QA-QMS Programs at SRF-JRMC Yokosuka, Japan.

2. PLACE OF PERFORMANCE:

a. Applicable Ships: SEVENTH FLEET Forward Deployed Naval Force (FDNF) ships, Yokosuka, Japan

b. Location of Majority of Work: SRF areas and aboard ships berthed or dry docked at Yokosuka Naval Base, Japan.

c. Alternate work location: SRF areas and aboard ships berthed or dry docked at Sasebo Naval Base, Japan.

3. SPECIFIC TASKS:

a. TASK 1: QUALITY MAINTENANCE SYSTEM SUPPORT. Contractor shall be physically present at SRF-JRMC, primarily in the C130 Quality Assurance Department Office, Building 2043, Room 310, C136; Quality Management Division Section for no less than eight hours per work day and provide verbal and printed information to SRF-JRMC personnel. The verbal and written information shall support SRF-JRMC’s Quality Maintenance System. While at C136 Quality Management Division Section the Contractor shall provide technical support Informational Technology, Metric development and Process interpretation to C136 to support the command Quality Information Management System (QIMS), the Audit, Surveillance, and Contract Administration Quality Assurance (CAQAP) programs in accordance with references (a) through (c). Contractor shall analyze quality deficiencies to detect unsatisfactory trends or conditions and weaknesses in the quality system that require command action. This information is used to define oversight/review areas to various departments. In addition, provide support and assistance to the Assessment, Audit and Inspection branches to support the command’s, audit and surveillance programs.

Performance Goals for Task 1 are as follows:

1) Improve SRF-JRMC’s Quality Information Management System (QIMS) process for deficiency categorization and developing/obtaining Quality Metrics.

2) Utilizing QIMS, gather Quality Metrics from Audits/Surveillances, Critiques/Team Learning Sessions and validate the metrics, Quality Data Evaluation (QDE), to identify trends and potential significant problems.

3) Utilizing QIMS and various Microsoft Office programs (e.g. Word, Excel, etc.) develop a QDE report for issuance to SRF-JRMC Departments.

b. TASK 2: SELF-ASSESSMENT/EXTERNAL ASSESSMENT PROGRAM SUPPORT. Contractor supports SRF-JRMC’s Self-Assessment Program to provide value to SRF-JRMC Senior Managers. Contractor stands-up SRF-JRMC’s Self-Assessment Program in accordance with NAVSEA 04X and CNRMC requirements, references (a) and (b). Assist C136 in communicating with SRF-JRMC Department Heads to coordinate the collection and consolidation of SRF-JRMC Departments Self-Assessment submissions. Identify and evaluate quality metrics from departmental assessment submissions and identify trends and potential significant problems. Generate SRF-JRMC’s Self-Assessment Report based on the Departments assessment submissions and quality metrics evaluation results.

Performance Goals for Task 2 are as follows:

1) Stand-up/Establish Command Self-Assessment Program.

2) Utilize various Microsoft Office programs (e.g. Word, Excel, etc.) to develop SRF-JRMC’s Self-Assessment process.

3) Utilize various Microsoft Office programs (e.g. Word, Excel, etc.) to develop SRF-JRMC’s Self-Assessment Reports.

c. TASK 3: CRITIQUE/TEAM LEARNING SESSIONS/COMMITMENT TRACKING SYSTEM (CTS) PROCESS SUPPORT. Contractor shall assist the C136 Critique Program Manager in facilitating Critique Meetings/Team Learning Sessions to clearly identify problems, the severity level of the problems, conduct root cause analysis and identify actions to correct the root cause(s) in accordance with reference (d). Develop and oversight the development of Critique Reports for review and approval by Senior Management. Schedule, conduct, and facilitate the Senior Managers Meeting to obtain Senior Management concurrence to Critique Reports. Track and report on active Critique(s) to closure. Develop and oversight the development of off yard Trouble Reports when applicable. Input, monitor and close actions identified during Critiques, audits, assessments, etc. in the Commitment Tracking System. Develop, improve and conduct Critique Chairperson, root cause analysis and Commitment Tracking System training.

Performance Goals for Task 2 are as follows:

1) Utilize various Microsoft Office programs (e.g. Word, Excel, etc.) and media equipment to facilitate Critique and Senior Managers Meetings.

2) Utilize various Microsoft Office programs (e.g. Word, Excel, etc.) to develop Critique and off yard Trouble Reports.

3) Develop/update and conduct Critique Chairperson and root cause analysis training to Command personnel.

4) Assist the C136 Critique Program Manager in maintaining the Critique Log.

5) Monitor and report the status of actions in the Commitment Tracking System.

d. TASK 4: INTERNAL/NAVSEA/CNRMC AUDIT SUPPORT: Contractor provides support to SRF-JRMC Internal Fleet Maintenance Activity Assessment (IFMAA) and external Naval Sea Systems Command (NAVSEA) Program Review Assessment (PRA)/Commander Navy Regional Maintenance Center (CNRMC) FMAA to meet requirements of references (a) and (b). Provide a supporting role in the planning and coordination of SRF-JRMCs IFMAA. Brief IFMAA plan to SRF-JRMC Department Heads. Provide plan to departmental IFMAA POCs. Provide SRF-JRMC personnel Auditor, auditor escort and audit process training prior to conducting the IFMAA. Coordinate the update of IFMAA audit attribute sheets. Coordinate, schedule and conduct the IFMAA in-brief with participating personnel. Assist C136 in receiving and processing the collection of IFMAA audit attribute sheets, IFMAA findings and developing the IFMAA report for issuance. Coordinate SRF-JRMCs preparation and execution support for the NAVSEA PRA/CNRMC FMAA. Coordinate the development of and maintain the Auditor Contact Information list. Identify and develop list of external reviews that have been accomplished within the audit cycle (e.g. NDT/Weld program review, Chemical Laboratory review, Calibration Laboratory review, etc.) and provide to C130 supervisory personnel. Develop a schedule of events for the weeks of SRF-JRMC’s PRA/FMAA. Schedule the NAVSEA PRA/CNRMC FMAA in-brief and out-brief.

Performance goals are as follows:

1) Coordinate, plan and lead the execution of SRF-JRMC’s IFMAA.

2) Assist C136 personnel in the collection of audit attribute sheets and findings for processing.

3) Develop the SRF-JRMC IFMAA report based on results of the IFMAA for issuance.

4) Develop SRF-JRMC’s external audit preparation and execution plan and brief appropriate Senior Management.

5) Support SRF-JRMC’s external audit by NAVSEA/CNRMC.

6) Coordinate and develop SRF-JRMC’s initial response to NAVSEA/CNRMC’s audit report for issuance.

PRODUCTS/DELIVERABLES TABLE

4. SKILLS AND KNOWLEDGE REQUIRED FOR THE POSITION:

To accomplish Task 1, Task 2, Task 3, and Task 4 contractor shall have had previous qualifications and /or experience (i.e. one year or more) in quality assurance data analysis, self-assessment development and reporting, Critique/Team Learning Sessions facilitation and internal/NAVSEA/CNRMC audit/assessment coordination, execution, and reporting. Contractor shall have working knowledge of the Microsoft Office software suite (i.e. one year or more) and have good oral and written communication and organizational skills. Although not required, it would be beneficial if the contractor is ISO 9001 Lead Auditor trained.

5. GUIDELINES

Contractor personnel shall present a neat and clean appearance, act and communicate in a professional manner at all times, and shall maintain good housekeeping in workspace. Contractor personnel shall comply with SRF-JRMC Yokosuka safety and security regulations.

6. WORK HOURS

Work shall normally take place during 1ST Shift 0800-1645, Monday – Friday.

6.1 OVERTIME

The Contractor should anticipate working more than 40 hours per week 10% of the time during the period of performance (overtime hours nor anticipated to exceed 10 per week). Authorization must be obtained from the PCO, COR or ACOR prior to any hours worked over 40 hours per week.

7. PLACE OF PERFORMANCE

Normal places of performance are at SRF-JRMC areas on Yokosuka Naval Base, Japan, PSC 473 Box 8, FPO AP 96349-0001 unless otherwise directed by C130. Extenuating circumstance may require telework from a remote location. SRF-JRMC to provide a computer to the contractor if telework is authorized. In the event telework is authorized, contractor to communicate with C130 USCS personnel via telephone/email and provide required reports via email, SRF-JRMC share drives, and SRF-JRMC SharePoint Intranet site.

8. WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work is to be carried out in climate-controlled office spaces, at Shops work spaces, onboard ships and outdoors near dry-docks and piers. Contractor should be able to physically carry out routine office work, walking to and from various SRF-JRMC worksites.

9. SECURITY CLEARANCE The highest level of security required for this task is SECRET.

10. GOVERNMENT FURNISHED PROPERTY

The government shall provide a computer station, all consumable supplies required for the tasks listed above, and work spaces at SRF buildings on Yokosuka Naval Base, Japan.

11. QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

DISINCENTIVES