Attachment 20 - FINAL PWS SRF Attachment 6.docx

Attachment 20

PERFORMANCE WORK STATEMENT

TITLE: Ship Repair Facility Japan Regional Maintenance Center (SRF-JRMC) Sasebo Code 109 Information Technology

REFERENCES:

(a) DoD 8140.01, Cyberspace Workforce Management Directive

TECHNICAL SPECIFICATIONS

1. SCOPE: The objective of this Performance Work Statement (PWS) is to provide an Information Technology Program Support Analyst as Information Technology (IT) support to the IT and Cyber Security Department (Code 109) in support of Ship Repair Facility – Japan Regional Maintenance Center (SRF-JRMC), Sasebo missions.

2. PLACE OF PERFORMANCE:

1. Applicable Ships: SEVENTH FLEET Forward Deployed Naval Force (FDNF) ships, Sasebo, Japan

2. Location of Majority of Work: SRF areas and aboard ships berthed or dry docked at Sasebo Naval Base, Japan.

3. SPECIFIC TASKS:

Task 1: Integrated Logistics Support

1. Contractor shall relocate/move Information and Communications Technology/Audio Visual (ICT/AV) equipment to include new installation, asset replacement, refresh, and removal.

2. Contractor will research and conduct analysis of the customer’s request needs and perform technical research to identify and recommend required replacement.

3. Contractor will provide all necessary asset movement data to appropriate personnel for update and tracking purposes.

4. Contractor will respond to customer requests/schedule to relocate within one hour of notification.

5. Contractor will make regular trips between storage warehouses for restock, inventory, or long term storage of equipment, which will include driving between bases within 100 miles.

6. Contractor will provide necessary inventory and accounting data for any space categorized as asset storage.

7. Contractor will perform documentation and disposal of equipment to include hard drive destruction, scrap metal disposal, and HAZMAT disposal (i.e. Printer ink/toner and laptop/desktop batteries).

8. Contractor will pack, stack, and wrap all ICT/AV equipment being processed for disposal, shipping, or transfer to limit the possibility of any damage occurring to ICT/AV Assets while in transit. Contractor will unpack, tag, and store all newly received ICT/AV equipment with the appropriate Property Tag(s) and SF 710(1-87) stickers.

9. Contractor will ensure that all equipment unpacked and shifted to Ready Stock will have all the necessary parts required for normal operation and security, per Ship Repair Facility and Japan Regional Maintenance Center (SRF-JRMC) Receiving New IT Equipment Standard Operating Procedures (SOP).

10. Contractor will attend meetings to review procedures or resolve discrepancies in processes.

Task 2: Electronics Technical Support

a. Contractor shall assemble and connect all hardware and peripheral components of Communication Technology/Audio Visual (ICT/AV) equipment at various Ship Repair Facility and Japan Regional Maintenance Center (SRF-JRMC) Sasebo detachment locations.

b. Contractor shall perform basic configuration of ICT/AV equipment to facilitate installation and/or replacement.

c. Contractor shall check for missing or damaged parts and replace with available spares to bring equipment to an operating condition. Work will be conducted in accordance with SRF-JRMC promulgated ICT/AV installation/maintenance scheduled and published Telecom Asset Management SOP.

d. Contractor will diagnose ICT/AV hardware issues, contact coordinate with support vendors, in order to ensure ICT/AV equipment is being repaired by the vendor. If the repair is outside of warranty, contractor will be followed SRF-JRMC Life Cycle Management SOP.

Task 3: Database Management, Inventory, and Life Cycle Management

a. Contractor shall enter and maintain data within the asset databases managed and/or mandated by Ship Repair Facility and Japan Regional Maintenance Center (SRF-JRMC) DoD/DoN. Contractor will receive, track, and tag all equipment per SRF-JRMC promulgated policy and ensure 95% accurate accounting data.

b. Contractor will conduct regular inventory of all SRF-JRMC owned Information and Communications Technology/Audio Visual (ICT/AV) equipment to maintain a 100% yearly accountability.

c. Contractor will coordinate regular and emergent inventory requirements and conduct additional inventories followed by SRF-JRMC Life Cycle Management SOP. Contractor will generate and issue Custody Sheets to all SRF-JRMC employed personnel for accountability.

d. Contractor will provide a monthly report of all deployed hardware and asset inventory.

e. Contractor will use SRF-JRMC Telecom Asset Management SOP to ensure that ICT/AV equipment meet current DoD/DoN and SRF-JRMC IT security requirements and are capable of supporting SRF-JRMC’s mission.

f. Contractor will predict future ICT/AV asset need based on SRF-JRMC promulgated Life Cycle Management program and recommend procurement to maintain appropriate levels of ready service spare equipment.

g. Contractor will generate and maintain all applicable documentation for the receipt, disposal, and transfer of all SRF-JRMC owned and controlled ICT/AV equipment.

h. Contractor will assist in the unpacking, deployment, transfer, disposal, and receipt of all equipment.

Task 4: Project Management Support

a. Contractor will create information technology project plans, schedules, statistics, and executive level summaries; prepare and present reports to support recommendations, plan operation procedures, and produce documentation as appropriate.

b. Contractor will coordinate with customers to overcome operational and technical obstacles, ensuring that work is completed within SRF-JMRC deadlines.

c. Contractor will review, validate and assess scope all pier shack work requests; assist in assignment of work order priorities, identify project funding timelines, evaluate requests for urgency, and refer plans and professional judgment to management with recommended level of priority for project development.

d. Contractor will coordinate with both internal and external representatives for the planning of and meeting specific milestones.

e. Contractor is responsible for supporting stages of project lifecycle from initiation to closure.

f. Contractor will produce meeting agenda, supporting documents, minutes, and archive/distribute as necessary.

g. Contractor will oversee the network infrastructure upgrades project for SRF-Sasebo working schedules with ship superintendents and project managers for work being accomplished in pier shacks around the India Basin , Juliet Basin, B141, B480A/B, B487 and Akasaki Dry Dock 2 facilities, assisting when necessary and reporting to S109 (Information Technology Director).

h. Contractor will work with base communication MILCOM contractors coordinating schedules, providing access to SRF spaces and providing S109 with a daily report on progress, issues and concerns.

Task 5: Account Management

a. Contractor will administer the SRF Sasebo user Video Teleconferencing (VTC) briefs, assists users with account creation documentation, and guide through the account approval process from start to finish.

b. Contractor will assist SRF-JRMC S109 in maintaining Active Directory user accounts and deleting/disabling expired or dormant accounts per SRF-JRMC C109 Account Management SOP.

Task 6: Technical Document Management

a. Contractor will maintain all SRF Sasebo network infrastructure diagrams.

b. Contractor will utilize Microsoft Access, Microsoft Project and Microsoft Visio to document infrastructure upgrades, project schedules and reports for information technology related projects.

Task 7: IT Customer Support

a. Contractor will provide Tier I and II troubleshooting, coordination and support to services to all customers in support of the Ship Repair Facility and Japan Regional Maintenance Center (SRF-JRMC) Service Desk.

b. Contractor will create trouble tickets, install work stations and computer applications, assist in problem isolation and resolution, and perform local workstation updates.

c. Contractor will act as IT Help Desk support coordinator between SRF-JRMC and Naval Computer and Telecommunication Station Yokosuka, including ONE-NET and Base Communications Office (BCO).

d. Contractor will support the resolution of customer issues and request services via the Request for Change (RFC) process.

e. Contractor will report to the asset manager when any equipment is relocated.

f. Contractor will ensure that all SRF-JRMC and ONE-NET computers are connected and receiving required updates.

g. Contractor will diagnose ICT/AV hardware issues, contact coordinate with support vendors, in order to ensure ICT/AV equipment is being repaired by the vendor. If the repair is outside of warranty, contractor will follow SRF-JRMC Life Cycle Management SOP.

h. Contractor will maintain the workstation imaging area, including image workstations, and make it available to be used for replacing troubled workstations, loaners, or for mass deployments.

Task 8: Cybersecurity Administrative Support

a. Contractor will be familiar with all Navy Cyber Defense Operations Command directives, such as DoD 5200.01 and SECNAVINST 5239.3C, and support associated tasks and provide support for the development of cybersecurity related customer support policies, procedures, and standards.

b. Contractor will use professional judgment to recommend mitigation strategies to reduce/correct any security vulnerabilities.

c. Contractor will implement response actions in reaction to security incidents, assist in data collection for cybersecurity reports, draft reports for submission, and follow up on results and mitigations.

d. Contractor will ensure that hardware, software, data and facility resources are archived, sanitized, or disposed of in a manner consistent with system security plans and requirements.

e. Contractor will research, evaluate, and provide feedback on problematic cybersecurity trends and patterns in user account databases.

4. OVERTIME: The Contractor should anticipate working more than 40 hours per week 3% of the time during the period of performance (overtime hours nor anticipated to exceed 10 per week). Authorization must be obtained from the PCO, COR or ACOR prior to any hours worked over 40 hours per week.

5. SECURITY: The highest level of security required for this task is SECRET IT-II. Access to classified information and spaces onboard the Forward Deployed Naval Forces (FDNF) ships may be required. Due to the nature of data handling requirements personnel must be US citizens and possess at a minimum Secret clearance.

6. SAFETY PROCEDURES/ REGULATIONS: There are rare instances where work will be performed in an industrial environment as well as on board a US Navy vessel in which industrial work in ongoing. The industrial environment work regularly involves use of personal protective equipment (PPE), frequent exposure to hazardous electrical voltages, large rotating machinery elements, electromagnetic radiation from high powered transmitters, explosives, flammable or incendiary materials, potentially hazardous material, work inside enclosed spaces, In Danger to Life and Health (IDLH) spaces, and work on masts and antenna platforms. The contractor is responsible for the safety of their employees.

7. SERVICES/DELIVERABLES: The contractor shall submit the following products/ deliverables as stated below and confer with ACOR on format of reports.).

8. PERFORMANCE GOALS:

Contractor performance objectives are summarized in the following table

METHOD

GOVERNMENT FURNISHED EQUIPMENT: The government shall provide a computer station, all consumable supplies required for the tasks listed above, and work spaces at SRF buildings on Sasebo Naval Base.