UNSPSC 43232200: Content management software

Contact management software is a software used to managing the business contacts of an organisation or individual. It is used to organise all the data pertaining to a potential business contacts information such as all the phone #s, addresses, email addresses, website addresses and other relevent data.

UNSPSC 43232200 Content management software is a Class code covering software that manages digital content creation, organization, storage, and publication across enterprise and operational systems—a category state and local governments are sourcing actively across multiple functional domains. Recent state and local solicitations under this code span case management platforms (Philadelphia Department of Labor's Wingswept implementation), cloud-based document management and CAD/AVL interoperability systems (City of Alexandria on behalf of DASH transit), curriculum management and publishing (Kennesaw State University), client management and behavioral health case support (Atlanta Regional Commission), AI-powered chatbot and service automation (City of Tucson through cooperative purchasing), EHR privacy monitoring dashboards (CommUnityCare), professional licensing and registration system modernization (Utah Department of Commerce), and specialized operational-support applications including mosquito control platform visualization, travel document remediation compliance, and workforce intelligence analytics. Issuers include city procurement departments (Philadelphia, Alexandria, Tucson, Atlanta, Salem), county governments (Hillsborough County Florida), state agencies (Texas TDCJ, Texas Parks and Wildlife, Utah Commerce, Washington State Department of Health, Texas Comptroller, Georgia DCH, Nevada PEBP), and higher-education institutions (Kennesaw State, University of Mississippi, Jordan School District Utah). Repeat issuers include the City of Philadelphia (posting multiple software quotes and renewals through PHLContracts) and the University of Mississippi (posting license renewals and sole-source notices).

Geographic activity concentrates in Texas (multiple TDCJ, Parks and Wildlife, Comptroller, and Attorney General solicitations), Florida (Hillsborough County, city and county notices of intent), California and Washington State (Caltrans RFQ, Washington Military Department CAD/AVL rebid), Utah (Jordan School District identity management, University of Utah licensing modernization RFI), and Georgia (Atlanta Regional Commission, DCH fraud-detection analytics). Recent representative opportunities include the Washington Military Department RFP26-012 for a statewide CAD-to-CAD interoperability system with estimated value $3 million to $4.8 million due July 30, 2026; the City of Alexandria RFP 2009 on behalf of DASH transit for a next-generation CAD/AVL system replacement due August 18, 2026 with comprehensive real-time fleet tracking, wayside displays, and reporting modules; the Texas Department of Criminal Justice RFO 696-TL-26-O020 for a cloud-based Learning Management System serving 35,000 employees due August 6, 2026 with mandatory VetHUB participation at 3.00%; and the Washington State Department of Health RFQQ for transition from legacy Sentry to EPA SDWIS State suite due July 23, 2026 with budgeted funding ceiling $2,298,707. Sole-source and renewal activity is substantial, indicating agency reliance on incumbent platforms and high switching costs; multiple notices of intent appear across Florida counties and universities for proprietary software (Tabula mosquito control, ReadyRosie parenting platform, Chainbridge PolicyLinks economic modeling, BeyondTrust PAM, Idera SQL diagnostics, CAST application testing).