Random Moment Sampling

The Florida Department of Revenue, Child Support Program is requesting proposals for a web-based SaaS platform to provide Random Moment Sampling (RMS) services supporting the Title IV-D Program, with proposals due October 1, 2026 at 3:00 p.m. The contract term is sixty-six months with five optional one-year renewals, for a maximum contract period of eleven years.

The RMS system must facilitate survey distribution to approximately 330 participants across 67 Clerks of Court offices and FDOR service sites throughout Florida, generating an estimated 186,000–193,000 survey emails annually to document staff activities and determine the percentage of time spent on federally reimbursable activities. The platform must maintain 99.5 percent system availability during normal business hours as a monthly performance accountability measure. All vendor data must be retained within the United States for at least five years.

The contract is structured as a fixed-rate, deliverable-based agreement with compensation contingent upon successful completion of implementation deliverables and thirty consecutive days of successful operations. Implementation includes a one-time payment upon cutover, with a $1,000 daily penalty for each day cutover is delayed beyond the scheduled June 1, 2027 date. Annual Maintenance and Support payments commence at cutover for the initial 12-month service period, with subsequent payments due 30 days in advance. Failure to maintain 99.5 percent availability incurs $1,000 monthly financial consequences. The contractor must carry commercial general liability insurance of at least $1,000,000 per occurrence and $5,000,000 aggregate, plus comprehensive automobile and pollution liability coverage.

Contract funding is contingent upon annual legislative appropriations and federal matching funds for the Title IV-D Program, with no liability to FDOR should funding not be approved. Vendor questions are due September 2, 2026; FDOR responses will be posted by September 9, 2026, with a second question round due September 14, 2026. Notice of intent to award is scheduled for October 20, 2026, with a contract effective date of November 1, 2026.