NIGP 92021: Data Entry Services

NIGP 92021 Data Entry Services, an Item code, encompasses manual keystroke and verification work for government forms, tax returns, case management data, and related high-volume document processing. State and local agencies procure these services to digitize, verify, and enter data from paper documents and digital images into systems supporting tax administration, health services, case management, billing, and records management. The work ranges from simple form data entry to complex multi-page document processing with strict error-rate and turnaround requirements, typically performed at vendor facilities meeting government security and infrastructure standards.

State departments, county governments, and specialized state agencies drive solicitation activity under this code. The Illinois Department of Revenue has posted multiple data entry RFPs and awards for state income tax return processing; the New Jersey Department of the Treasury, Division of Purchase and Property has similarly issued data entry and verification quotes for income tax returns and corporate filings; and the Texas Health and Human Services Commission has procured workstation management services. County-level activity includes Monroe County, Florida seeking billing and collection services with data entry components, and Hillsborough County procuring a medical examiner case management system with integrated data management. Data entry activity concentrates in tax-processing jurisdictions (Illinois, New Jersey) and state health and human services agencies (Texas HHSC, New Jersey Division of Family Health Services). Recent representative opportunities include the Illinois Department of Revenue's Invitation for Bid (27492DORACCOUB52155) for IL-1040 data entry services with bids due May 28, 2026, structured at a firm fixed price per thousand keystrokes with a five-year term commencing January 1, 2027; and New Jersey's RFQ (26DPP01199) for data entry and verification services covering approximately 1.6 million income tax returns and corporate filings annually, due September 1, 2026, with a small business set-aside requirement and a three-year contract term. Illinois awarded a five-year State Use contract to Bridgeway, Inc. for IL-1040 data entry services (solicitation 27492DORACCOUB54182) at $3.21 million total value, effective January 1, 2027 through December 31, 2031, with pricing on a per-thousand-keystroke basis.