Request for Information (RFI) Statewide Automated Victim Notification Services (SAVNS)

The Texas Office of the Attorney General (OAG) has issued a Request for Information (RFI) for Statewide Automated Victim Notification Services (SAVNS), seeking comprehensive information from vendors capable of providing advanced notification systems for registered individuals across approximately 150 participating entities, including counties and the El Paso County Community Supervision and Corrections Department. The RFI seeks a robust solution that can deliver 24/7/365 automated notifications regarding criminal court cases, jail custody status, and court case progress through multiple communication channels including telephone, email, and text messaging. Vendors must demonstrate capabilities in multi-factor authentication, multi-language support, accessibility for users with hearing or vision impairments, and robust data security protocols. Key deliverables include a system that can securely track and notify victims about offender status, provide standardized reporting capabilities, and maintain continuous service availability even during power outages. The RFI response deadline is December 6, 2024, at 2:00 p.m. Central Standard Time, with vendors required to provide detailed information about implementation costs, licensing fees, maintenance expenses, and total cost of ownership projections for a 3-5 year period.

The RFI does not specify any specific set-aside designations or restrictions on the types of organizations that can respond, indicating an open competitive approach. Currently, the OAG has a contract with a certified vendor managing SAVNS registrations and notifications, but no details about the incumbent vendor are provided in the documentation. The RFI explicitly states that it is not a formal bid request and will not result in a direct contract award, but rather serves as a market research tool for potential future procurement. No specific budget ranges or funding sources are mentioned in the documentation. The system should be capable of secure hosting, either on vendor servers or cloud networks, and must emphasize data confidentiality and protection. Vendors are encouraged to highlight additional features, services, or value-added offerings that could potentially benefit the OAG's victim notification ecosystem.