NIGP 20422: Computer Kiosks, Informational, Touchscreen or Keyboard Input

NIGP Item 20422 Computer Kiosks, Informational, Touchscreen Or Keyboard Input encompasses self-service and information-delivery hardware that state and local governments deploy across diverse operational settings—from correctional facility inmate communication systems and library public-access terminals to airport retail concession kiosks and law-enforcement dispatch stations. Recent solicitations show demand spanning web-based software integration, touchscreen interfaces, wall-mounted and portable tablet configurations, and modular prefabricated units designed for rapid deployment and maintenance. Issuing bodies include state agencies (Michigan State Police, Illinois Secretary of State), county governments (Broward County Aviation Department, Monroe County, Sauk County), cities (Philadelphia, Pembroke Pines), and school districts (Northside Independent School District in Texas). The mix reflects both direct equipment procurement and managed-service models in which vendors install and maintain hardware at no upfront cost to the jurisdiction, recovering revenue through system usage fees or commissary transactions.

Recent activity spans Michigan, Florida, Illinois, Wisconsin, Pennsylvania, and Texas. Representative opportunities include Sauk County, Wisconsin's RFP for a turnkey inmate telephone, video visitation, and kiosk system (RFP 202601SCJ, due August 26, 2026) involving 17 wall-mounted phones, 17 informational kiosks, and approximately 197 portable tablets with a three-year initial contract beginning January 1, 2027; the City of Philadelphia's small-order quote for Envisionware X25 Kiosks with SideCars (ITB B2627200, due May 29, 2026) at a maximum of $94,000 annually for library computer-reservation and printing infrastructure; Broward County Aviation Department's RFI on prefabricated retail merchandising unit kiosks (RFI PNC2139590F1, due September 11, 2026) for Fort Lauderdale-Hollywood International Airport concession operations; and Northside Independent School District's cooperative quote request for HP LCD and touchscreen monitors (COOPQUOTE2026122, due September 3, 2026) limited to vendors holding current contracts with specified purchasing cooperatives including Sourcewell, TIPS-USA, and DIR. The Illinois Secretary of State renewed a no-cost 60-day contract with Intellectual Technology, Inc. for self-service kiosks effective September 2, 2026.