DMV Self-Service Kiosks

The Oregon Department of Transportation (ODOT) is seeking a contractor to implement a statewide self-service kiosk solution for the Department of Motor Vehicles (DMV), with specific focus on Marion County and the City of Salem. The procurement involves identifying, planning, delivering, installing, and maintaining self-service kiosks that will enable customers to complete vehicle registration transactions such as renewals, registration card issuance, address changes, and fee payments without visiting a field office. The primary objectives include enhancing customer service, expanding service hours, reducing transaction times, and minimizing office congestion. Vendors must provide kiosks capable of handling cash payments, using serialized sticker stock, and meeting stringent statewide security standards outlined in the attachment. The RFP requires comprehensive services including project management, kiosk design and testing, system integration, training, hardware maintenance, and ongoing support. Proposals are due on March 7, 2022, at 3:30 PM PST, with a competitive range announcement scheduled for March 21, 2022, and a tentative notice of intent to award on April 7, 2022. The implementation work is expected to begin within two months of contract execution and conclude within 18 months, with an initial contract term potentially ranging from two to five years.

The RFP does not explicitly specify set-aside designations or restrictions on responding organizations. No incumbent vendor information is provided in the documents. The contract will require the successful vendor to integrate with existing DMV infrastructure and potentially contract with third-party locations for kiosk deployment. While specific budget ranges are not comprehensively detailed, the Price Proposal attachment indicates pricing for various transaction types and suggests a total estimated cost threshold for the potential 15-year contract period. The kiosks must be compatible with current agency-issued products and meet comprehensive security standards across multiple control areas including governance, risk, compliance, workforce, assets, and IT operations. Vendors will be responsible for providing hardware, software, network connectivity, installation, cash management, consumables, and maintaining a 24/7 customer support center. The contract allows for potential value-added options that could benefit the state, particularly those related to cost or schedule impacts.