Self Service Terminal-Kiosks

The Michigan Department of Technology, Management, and Budget (DTMB) is issuing an Invitation to Negotiate (ITN) on behalf of the Michigan Department of State (MDOS) for a turnkey Self-Service Terminal (SST) kiosk solution. The procurement seeks to implement 100-150 kiosks statewide within 120 days of contract signing, designed to process Secretary of State transactions. Intellectual Technology, Inc. is the intended source vendor, with the state believing they are the sole vendor capable of meeting mandatory requirements. The solution must be provided at no upfront or ongoing costs to the state, with vendors charging per-transaction fees to cover expenses. Key vendor requirements include comprehensive management of installation, maintenance, upgrades, programming, hardware, software, and consumables, along with 24/7/365 monitoring and a 4-hour break-fix resolution commitment. Vendors must demonstrate successful implementation of similar solutions in at least three other state DMVs and have proven experience working with FAST Enterprises, Michigan's current Integrated Driver License and Motor Vehicle system vendor. Critical technical requirements mandate PCI Level 1 compliance, with all questions and responses due by June 10, 2019, at 3:00 pm EDT through the SIGMAVSS system.

While no specific set-aside designations are mentioned in the documentation, the procurement appears to have stringent technical and operational qualifications that may limit potential bidders. The current infrastructure involves integration with FAST Enterprises' existing system, suggesting a complex technological environment. The solicitation implies a performance-based contracting approach where the vendor will generate revenue through transaction fees rather than receiving direct compensation from the state. Although no specific budget range is provided, the scope of 100-150 kiosks suggests a significant operational investment. The procurement appears designed to minimize state financial risk by transferring operational costs to the vendor through a transaction-based revenue model. The solution must seamlessly integrate with existing state technology infrastructure while providing a comprehensive, self-service approach to Secretary of State transactions across Michigan.