ILSOS Self-Service Kiosks

The Illinois Secretary of State (ILSOS) is seeking proposals from qualified vendors to establish a contract for the development, installation, operation, and maintenance of a network of self-service kiosks throughout the state of Illinois. The kiosks will allow customers to perform various transactions such as renewing vehicle registrations, replacing driver's licenses, and paying fees. The contract will have an initial term of 5 years, with up to 5 one-year renewal options. ILSOS plans to begin with a statewide pilot program, with the number of kiosks potentially increasing or decreasing during the contract term at ILSOS' discretion. Pricing must be submitted as a flat rate per transaction, with an estimated 1,000,000 transactions. Offerors must provide information on their experience, project management approach, and implementation timeline. ILSOS will evaluate proposals on technical merit, vendor presentation, and pricing, with the contract potentially being partially or fully funded by federal funds.

The self-service kiosk contract opportunity is a self-funded project, with a per-transaction fee passed on to the user. The awarded vendor will be responsible for the printing and production of vehicle registration decals and stickers, which must meet ILSOS' detailed technical specifications. The solicitation has been extended to February 23rd at 2:00 PM. The current incumbent vendor is Intellectual Technology Inc. (ITI), who was awarded the previous contract through a competitive bidding process. The estimated contract value is not provided, as this will be a self-funded project based on the per-transaction fee.