Self Service Terminal-Kiosks

The Michigan Department of State, through the Department of Technology, Management, and Budget, issued an Invitation to Negotiate (ITN) on June 3, 2019, for a turnkey Self-Service Terminal (SST) kiosk solution to enable customers to process Secretary of State transactions. The procurement seeks a vendor to design, install, and operate 100-150 kiosks throughout Michigan within 120 days of contract signing, with full vendor responsibility for installation, maintenance, upgrades, programming, hardware, software, consumables, and 24/7/365 monitoring with guaranteed four-hour break-fix resolution. Mandatory qualifications include current PCI Level 1 compliance, successful implementation of similar solutions in at least three other state DMV systems, and prior successful implementation experience with FAST Enterprises, which supports Michigan's Integrated Driver License and Motor Vehicle system. The vendor must operate under a per-transaction fee model with no upfront or ongoing costs to the State of Michigan or the Michigan Department of State. The response deadline for potential bidders to challenge the single-source designation and submit questions was 3:00 PM EDT on Monday, June 10, 2019, through the SIGMAVSS portal. Evaluation criteria emphasize the vendor's technical capabilities, implementation experience, compliance certifications, and ability to deliver reliable, secure solutions integrated with existing state systems.

The procurement was issued as a single-source ITN, with the state identifying Intellectual Technology, Inc. of Carlsbad, California as the sole viable provider for this specialized solution. No specific set-asides or restrictions on organization types were noted in the available documentation, and no incumbent vendor information or budget range was disclosed. The primary contact for this opportunity is Christopher Martin, Solicitation Manager, at 517.643.2833 or martinc20@michigan.gov. The commodity codes associated with this procurement are 20422, 91829, and 9II. Given the per-transaction fee model and absence of upfront state costs, the financial structure represents a performance-based approach where vendor compensation is directly tied to transaction volume processed through the kiosk network.