DOR150018/Hardware Queuing

The Colorado Department of Revenue, Division of Motor Vehicles, issued Request for Proposals DOR15018 seeking a qualified contractor to provide, install, and maintain hardware for a queuing and appointment scheduling system across 31 Colorado Driver's License Offices statewide. The procurement covers the replacement of end-of-life SeePoint Interactive kiosks at 15 existing locations and expansion to 16 additional locations, requiring delivery of approximately 70 kiosks, 52 small monitors, 18 large monitors, 50 outdoor speakers, 15 indoor speakers, and 31 media PCs, along with cabling, media players, cabinets, and related components fully compatible with the existing QFlow queuing solution by ACF Technologies. The contractor must provide all costs inclusive of hardware procurement, system imaging compliant with Colorado Information Security Program (CISP) security standards, software installation, preventative and remedial maintenance, support services, training, travel, and labor through the contract term. Evaluation criteria include offeror qualifications, proposed system hardware specifications, implementation plan, long-term account management and maintenance capabilities, and pricing. Critical deadlines included a proposal submission deadline of February 11, 2015, at 1:00 PM Mountain Time with four physical copies and one electronic copy required; oral presentations were estimated for the week of March 9, 2015; the Notice of Intent to Make Award was estimated for March 23, 2015; and the final implementation deadline was May 31, 2015. The contractor must maintain 99 percent hardware availability, meet tiered service response times ranging from 4 hours for critical Denver Metro Area failures to 7 business days for non-urgent issues, provide 100 percent maintenance completion and security compliance, and ensure all hardware remains current technology and not within three years of end-of-life at installation.

The RFP documents do not identify set-aside designations or restrictions limiting responses to specific organizational types or disadvantaged enterprises. The existing infrastructure requiring integration includes the State's QFlow queuing solution by ACF Technologies and QFlow client software version 5.5, which will be provided by the State upon award, along with existing electrical and network connections; the contractor assumes responsibility for audio and video cabling installation. The documentation references Marquis ID Systems as an associated party in draft contract exhibits, though this appears to be placeholder language in draft versions rather than an incumbent designation. The contractor must obtain and maintain a $2,000,000 performance bond and comprehensive insurance coverage including general liability, professional liability, cyber privacy liability, and automobile liability, each with minimum limits of $1,000,000. The contract includes an initial three-year term with options to renew for two additional one-year periods, not to exceed five years total. While specific award values are not detailed in the draft contract exhibits (noted as Exhibit B to be populated upon award), the State indicated maximum contract amount would be determined from available funds allocated for fiscal years 2015 and 2016; liquidated damages are assessed at $300 per hour per Driver's License Office for system outages caused by the contractor, indicating the significance of service reliability expectations in the valuation structure.