Federal Supply Schedule 47QRAA19D0060

Active Awarded Last action

Contract number
47QRAA19D0060
Awardee
Awarding agency
Task orders
131

Award facts

Opportunity
Last date to order 76% complete
IDV ceiling
$100,000,000.00
Award type
Multiple award
Who can order
All agencies
Set-aside
No set-aside
Competition
Full and Open Competition Negotiated Proposal / Quote
Pricing
Fixed Price with Economic Price Adjustment

Award details come from SAM.gov/FPDS.

About this IDV

Written by GovTribe AI ·

GSA issued a Federal Supply Schedule contract to CFI Group USA, LLC on March 15, 2019, under the Multiple Award Schedule (MAS), with a contract ceiling of $100 million and a period of performance through March 14, 2029. The contract is a multi-agency vehicle enabling agencies to place orders against CFI Group's price list for customer satisfaction measurement and survey services.

CFI Group USA, LLC operates under seven labor categories spanning associate-level data consultants at $86.18 per hour through executive management consultants at $381.52 per hour. All positions require a bachelor's degree minimum, with senior and executive roles requiring a master's degree; no security clearances are offered. The price list covers integrated consulting services including customer satisfaction measurement, employee satisfaction surveys, call center analytics, website usability testing, and continuous monitoring and reporting options, with emphasis on American Customer Satisfaction Index (ACSI) strategic measures.

Recent ordering activity under this Schedule demonstrates substantial federal agency engagement. Since mid-2025, CFI Group has received delivery orders from the Pension Benefit Guaranty Corporation ($2.04 million through September 2030), the Financial Crimes Enforcement Network ($757,867 through August 2030), the Bureau of Economic Analysis ($104,682 through July 2028), the Department of Veterans Affairs National Cemetery Administration ($50,942 through November 2025), the Nuclear Regulatory Commission ($24,668 through May 2026), and a civilian federal agency for an ACSI Survey ($117,462 through September 2026). All orders are firm fixed price with performance in Ann Arbor, Michigan.

CFI Group also holds two underlying BPAs under the MAS: a $13.6 million performance satisfaction survey BPA (single award, expires May 2025) and a $6 million customer experience surveying BPA designated as Total Small Business (single award, extended through January 2026).

Task orders

Task order Ordering agency Obligated Awarded
American customer satisfaction index (acsi) surveys 36C10G26F0018 Headquarters $135,343
EO 14398 NOAA NWS customer surveys 140D0426F1052 Interior Business Center (DO) $30,256
Administration for children and families, office of community services, requirement for community services block… 7571PS26F80010 Assistant Secretary for Financial Resources $39,475
The purpose of this BPA call is to fund the 2026 customer satisfaction post-transaction survey analysis (via… 91003126F0006 Office of Federal Student Aid $193,460
The purpose of this modification is to add far 52.222-90, addressing DEI discrimination by federal contractors (APR… 91003126F0007 Office of Federal Student Aid $0
Acsi survey 36C10G25F0018 Headquarters $117,462
The purpose of this to implement FY 2026 Q1 multiple servicer survey ((MSS) loan servicer) survey reporting. 91003125F0027 Office of Federal Student Aid $64,487
Pbgc online and telephone surveys 140D0425F0886 Interior Business Center (DO) $321,335
American consumer satisfaction index (acsi) performance satisfaction surveys for treasury's financial crimes… 140D0425F0655 Interior Business Center (DO) $215,597
Support- management: other 1331L525F13211115 Office of the Secretary $26,171
The department of veterans affairs (VA), national cemetery administration (NCA) has a need for a report which… 140D0425F0522 Interior Business Center (DO) $50,942
This agreement will continue providing the hosted customer satisfaction survey and associated consulting services and… 31310025F0025 NRC Central Office $24,668
To fund FY 2025 3RD and 4TH quarters multiple servicer survey ((MSS) loan servicer) survey reporting budget… 91003125F0019 Office of Federal Student Aid $128,973
The contractor shall provide survey support for servicers digital data collection FY25 Q2 (JAN - MAR 2025) and… 91003125F0016 Office of Federal Student Aid $64,487
Performance satisfaction survey (PSS) 069 - department of agriculture (USDA) ocio 140D0424F0503 Interior Business Center (DO) $17,278
Performance satisfaction survey (PSS) 072 - the united states social security administration (SSA) 140D0424F0879 Interior Business Center (DO) $1,775,966
Performance satisfaction survey (PSS) 081 - treasury internal revenue service (IRS) 140D0424F1332 Interior Business Center (DO) $953,375
Performance satisfaction survey (PSS) 071 - department of the interior (DOI) department of the interior (DOI)U.S… 140D0424F0693 Interior Business Center (DO) $13,644
Performance satisfaction survey (PSS) 084 - the department of labor (DOL) pension benefit guaranty corporation (pbgc) 140D0424F1354 Interior Business Center (DO) $402,332
Performance satisfaction survey (PSS) 064 - department of health and human services (HHS) 140D0424F0131 Interior Business Center (DO) $33,649
Performance satisfaction survey (PSS) 077 - legislative branch government accountability office 140D0424F1250 Interior Business Center (DO) $30,283
Performance satisfaction survey (PSS) 083 - department of health and human services (HHS) office of community… 140D0424F1311 Interior Business Center (DO) $35,121
Performance satisfaction survey (PSS) 082 - department of health and human services (HHS) health resources and services… 140D0424F1291 Interior Business Center (DO) $51,080
Performance satisfaction survey (PSS) 073 - U.S. Department of the treasury internal revenue service (IRS) 140D0424F0913 Interior Business Center (DO) $246,185
Performance satisfaction survey (PSS) 080 - department of education (ED) 140D0424F1141 Interior Business Center (DO) $31,019
Issue RFQ for performance satisfaction survey (PSS) 078 - department of health and human services (HHS) national… 140D0424F1075 Interior Business Center (DO) $12,157
The contractor shall analyze the results of federal student aid s customer satisfaction surveys 91003124F0315 Office of Federal Student Aid $223,424
Performance satisfaction survey (PSS) 079 - department of state bureau of consular affairs (BCA) 140D0424F1101 Interior Business Center (DO) $34,556
Performance satisfaction survey (PSS) 070 - department of health and human services (HHS) national institutes of health… 140D0424F0558 Interior Business Center (DO) $14,095
Performance satisfaction survey (PSS) 074 - other independent agencies federal trade commission (FTC) 140D0424F0828 Interior Business Center (DO) $32,896
The contractor shall provide support for the survey of student loan borrowers serviced by title IV servicers. 91003124F0316 Office of Federal Student Aid $128,973
Performance satisfaction survey (PSS) 068 - department of agriculture (USDA) 140D0424F0404 Interior Business Center (DO) $52,881
Performance satisfaction survey (PSS) 062 - department of the treasury united states mint 140D0424F0173 Interior Business Center (DO) $33,879
The school partners survey assists FSA in monitoring performance of FSA's interactions and identifying areas where… 91003124F0307 Office of Federal Student Aid $9,239
The contractor shall provide support for the survey of student loan borrowers serviced by title IV servicers 91003124F0306 Office of Federal Student Aid $60,077
Performance satisfaction survey (PSS) 067 - department of education (ED) office of finance and operations 140D0424F0246 Interior Business Center (DO) $373,559
Performance satisfaction survey (PSS) 066 - department of commerce (DOC) bureau of economic analysis (BEA) 140D0424F0199 Interior Business Center (DO) $24,538
Performance satisfaction survey (PSS) 065 - nuclear regulatory commission (NRC) 140D0424F0182 Interior Business Center (DO) $24,538
Performance satisfaction survey (PSS) 061 - department of labor (DOL) pension benefit guaranty corporation (pbgc) 140D0424F0049 Interior Business Center (DO) $353,467
Performance satisfaction survey (PSS) 063 - department of the treasury financial crimes enforcement network (fincen) 140D0424F0053 Interior Business Center (DO) $134,596
Performance satisfaction survey (PSS) 055 - bureau of consular affairs (BCA) 140D0424F0027 Interior Business Center (DO) $33,879
Performance satisfaction survey (PSS) 060 - department of commerce national weather service (NWS) 140D0423F1343 Interior Business Center (DO) $45,629
Performance satisfaction survey (PSS) #054 - social security administration (SSA) 140D0423F1259 Interior Business Center (DO) $1,706,117
Performance satisfaction survey (PSS) 052 - internal revenue service (IRS) 140D0423F1153 Interior Business Center (DO) $920,533
Performance satisfaction survey (PSS) 056 - united states geological survey (USGS) 140D0423F1349 Interior Business Center (DO) $23,389
Performance satisfaction survey (PSS) 058 - department of health and human services (HHS) health resources and services… 140D0423F1299 Interior Business Center (DO) $244,952
Performance satisfaction survey (PSS) 059 - railroad retirement board (RRB) 140D0423F1285 Interior Business Center (DO) $47,887
Performance satisfaction survey (PSS) #057 - department of agriculture USDA forest service 140D0423F1271 Interior Business Center (DO) $26,099
Performance satisfaction survey (PSS) 053 - department of health and human services (HHS) 140D0423F1245 Interior Business Center (DO) $33,649
MSS surve quarterly to conduct loan servicing performance survey of borrowers. Analyze the data and use the resulting… 91003123F0328 Office of Federal Student Aid $70,018
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IDV awards

IDV Agency Ceiling Awarded
140D0422A0002 Perform program satisfaction surveys Interior Business Center (DO) $13,626,649
91003120A0007 Customer experience surveying applicants through various mobile channels to garner applicants feedback on this new customer experience. Survey results will… Office of Federal Student Aid $6,000,000

Transactions

Action Obligated Date
Other Administrative Action PSA917 $0
Vendor Address Change PA0024 $0
Other Administrative Action PSA914 $0
Other Administrative Action PSA909 $0
Other Administrative Action PSA907 $0
Other Administrative Action PA0023 $0
Other Administrative Action PSA905 $0
Other Administrative Action PSA904 $0
Other Administrative Action PS0022 $0
Other Administrative Action PA0021 $0
Other Administrative Action PA0020 $0
Other Administrative Action PSA897 $0
Other Administrative Action PSA893 $0
Other Administrative Action PSA888 $0
Other Administrative Action PA0019 $0
Other Administrative Action PS0018 $0
Other Administrative Action PSA885 $0
Other Administrative Action PSA883 $0
Other Administrative Action PSA882 $0
Other Administrative Action PSA869 $0
Exercise an Option PO0015 $0
Other Administrative Action PSA863 $0
Other Administrative Action PSA856 $0
Other Administrative Action PSA853 $0
Other Administrative Action PA0014 $0
Other Administrative Action PSA847 $0
Other Administrative Action PSA842 $0
Other Administrative Action PS0013 $0
Other Administrative Action PSA839 $0
Other Administrative Action PSA837 $0
Other Administrative Action PA0011 $0
Other Administrative Action PSA834 $0
Other Administrative Action PA0010 $0
Other Administrative Action PA0009 $0
Other Administrative Action PSA832 $0
Other Administrative Action PA0008 $0
Other Administrative Action PA0007 $0
Vendor Address Change PA0006 $0
Other Administrative Action PSA826 $0
Other Administrative Action PA0005 $0
Other Administrative Action PSA824 $0
Other Administrative Action PA0004 $0
Other Administrative Action PSA821 $0
Other Administrative Action PSA812 $0
Vendor Address Change PA0003 $0
Other Administrative Action PSA808 $0
Other Administrative Action PA0002 $0
Other Administrative Action PMA723 $0
Other Administrative Action PMA653 $0
Other Administrative Action PM0001 $0
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Latest 50 listed here. See the rest on GovTribe.

Quick answers

Who was awarded contract 47QRAA19D0060?

47QRAA19D0060 was awarded to CFI Group Usa, L.L.C. by Federal Acquisition Service (General Services Administration) on March 15, 2019.

How much is contract 47QRAA19D0060 worth?

47QRAA19D0060's own ceiling is $100,000,000.

How many orders have been placed under contract 47QRAA19D0060?

131 orders have been placed under 47QRAA19D0060, the latest on September 30, 2026.

Who can order from contract 47QRAA19D0060?

47QRAA19D0060 is a multiple award federal supply schedule. All agencies can place orders on it.

Is contract 47QRAA19D0060 part of a contract vehicle?

Yes. 47QRAA19D0060 is part of Multiple Award Schedule (MAS).

Was contract 47QRAA19D0060 competed?

The extent of competition for 47QRAA19D0060 was full and open competition.

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