The department of veterans affairs (VA), national cemetery administration (NCA) has a need for a report which measures next of KIN satisfaction with NCA cemeteries, utilizing the american customer…
Ended Awarded Last action
- Contract number
- 140D0425F0522
- Awardee
-
CFI Group Usa, L.L.C. UEI HUNVF7L24SN8
- Awarding agency
-
Interior Business Center
Office of Policy Management and Budget, Department of the Interior
- Obligated
- $50,942
Award facts
- Opportunity
-
- 140D0425Q0412 Solicitation number
- Contract value 100% obligated
- $50,942.09 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- Funding agency
- National Cemetery Administration Department of Veterans Affairs
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Ann Arbor, MI 48108, USA
- Legislative mandates
-
- Other statutory authority
Award details come from SAM.gov/FPDS.
About this award
The Department of Veterans Affairs (VA) National Cemetery Administration (NCA) awarded a $50,942.09 firm fixed-price delivery order to CFI Group USA LLC on June 5, 2025, for the development and implementation of a customer satisfaction measurement report using American Customer Satisfaction Index (ACSI) methodology. This effort aims to assess next of kin satisfaction with NCA cemeteries, supporting the VA's mission to honor veterans through dignified burial services and continuous quality improvement initiatives. The work is scheduled for completion by November 28, 2025, and will be performed at CFI Group USA's headquarters in Ann Arbor, Michigan. This delivery order was issued under a General Services Administration (GSA) Multiple Award Schedule (MAS) Blanket Purchase Agreement with a total ceiling value of $13.6 million, which provides the VA and other federal agencies access to CFI Group USA's performance satisfaction survey services through an Indefinite Delivery/Indefinite Quantity (IDIQ) contract vehicle valid through May 7, 2025.
CFI Group USA LLC is a specialized market research and consulting firm with extensive experience conducting federal customer satisfaction surveys across civilian agencies including the Departments of Education, Health and Human Services, Transportation, and Treasury, as well as independent agencies such as the Social Security Administration. The contractor's core competencies encompass survey design, data collection, statistical analysis, and stakeholder feedback gathering, with prior contract values ranging from approximately $9,000 to $1.8 million. This award requires no small business set-aside and reflects CFI Group USA's established track record providing ACSI-based measurement services to federal agencies seeking to enhance program effectiveness and customer experience.
Description
The department of veterans affairs (VA), national cemetery administration (NCA) has a need for a report which measures next of KIN satisfaction with NCA cemeteries, utilizing the american customer satisfaction index (acsi) methodology.
Quick answers
Who was awarded contract 140D0425F0522?
140D0425F0522 was awarded to CFI Group Usa, L.L.C. by Interior Business Center (Office of Policy Management and Budget) on June 5, 2025.
How much is contract 140D0425F0522 worth?
The government has obligated $50,942 on 140D0425F0522.
Which agency awarded contract 140D0425F0522?
Interior Business Center (Office of Policy Management and Budget) awarded 140D0425F0522, with funding from National Cemetery Administration (Department of Veterans Affairs).
Is contract 140D0425F0522 an order under another contract?
Yes. 140D0425F0522 is a delivery order under 47QRAA19D0060, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 140D0425F0522 competed?
The extent of competition for 140D0425F0522 was full and open competition. The government received 1 offer.
On GovTribe
See this award's full record
- Every transaction and funding action
- The awardee's other awards and teaming partners
- Similar awards and recompete opportunities
- Ask GovTribe AI about this award