American customer satisfaction index (acsi) surveys
Active Awarded Last action
- Contract number
- 36C10G26F0018
- Awardee
-
CFI Group Usa, L.L.C. UEI HUNVF7L24SN8
- Awarding agency
-
Headquarters
Department of Veterans Affairs
- Obligated
- $135,343
Award facts
- Contract value 15% obligated
-
- $135,342.78 Current, with exercised options
- $902,285.20 Potential, with all options
- Completion date 1% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Ann Arbor, MI 48108, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
About this award
The General Services Administration issued a $902,285.20 delivery order to CFI Group USA LLC on September 30, 2026, for American Customer Satisfaction Index (ACSI) surveys through September 29, 2031, under the Multiple Award Schedule (MAS).
The MAS is a GSA-administered schedule vehicle supporting professional services across federal agencies. Place of performance is Ann Arbor, Michigan. This is a firm fixed-price engagement. CFI Group USA LLC delivers customer satisfaction survey design, implementation, data analysis, and program effectiveness measurement services to civilian federal agencies using ACSI methodology, with work spanning survey fielding via online, telephone, interactive voice response, and email channels through data analysis and stakeholder reporting. The order carries no set-aside.
Quick answers
Who was awarded contract 36C10G26F0018?
36C10G26F0018 was awarded to CFI Group Usa, L.L.C. by Headquarters (Department of Veterans Affairs) on September 30, 2026.
How much is contract 36C10G26F0018 worth?
The government has obligated $135,343 on 36C10G26F0018. Its potential value, with all options, is $902,285.
Is contract 36C10G26F0018 an order under another contract?
Yes. 36C10G26F0018 is a delivery order under 47QRAA19D0060, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 36C10G26F0018 competed?
The extent of competition for 36C10G26F0018 was full and open competition. The government received 1 offer.
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