Customer experience surveying applicants through various mobile channels to garner applicants feedback on this new customer experience. Survey results will inform FSA on progress toward its goal of…
Ended Awarded Last action
- Contract number
- 91003120A0007
- Awardee
-
CFI Group Usa, L.L.C. UEI HUNVF7L24SN8
- Awarding agency
-
Office of Federal Student Aid
Department of Education
- Task orders
- 37 $2,877,298 obligated
Award facts
- Opportunity
-
- Professional Service Schedule Solicitation · 91003119Q0027 · Posted Jun 10, 2019
- Combined order value
- $3,008,099 Current and potential, with all options
- Last date to order 100% complete
- IDV ceiling 48% used
- $6,000,000.00
- Award type
- Single award
- Who can order
- Only the awarding agency
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- Total Small Business
- Competition
- Full and Open Competition · 2 offers Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
Award details come from SAM.gov/FPDS.
About this IDV
This Blanket Purchase Agreement (BPA) contract was awarded by the U.S. Department of Education's Office of Federal Student Aid (FSA) to CFI Group USA LLC, a for-profit limited liability company based in Ann Arbor, Michigan. The contract has a total ceiling value of $6,000,000 and a period of performance through January 10, 2026.
The purpose of this contract is to provide customer experience surveying services to FSA across various channels, including digital, contact center, and communication platforms. This includes designing, conducting, and analyzing surveys to measure the satisfaction of student loan borrowers, FAFSA applicants, and other stakeholders. The contract aims to help FSA evaluate and improve the effectiveness of its programs and customer interactions. The contract was awarded under the General Services Administration's Multiple Award Schedule (MAS) contract vehicle and does not have a set-aside designation, indicating open competition. CFI Group USA LLC has extensive experience providing similar performance assessment and customer experience measurement solutions to numerous federal civilian agencies.
Description
Customer experience surveying applicants through various mobile channels to garner applicants feedback on this new customer experience. Survey results will inform FSA on progress toward its goal of continuously improve its customers experience.
Task orders
Show all 37
Transactions
| Action | Obligated | Date |
|---|---|---|
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Exercise an Option | $0 | |
| Supplemental Agreement for work within scope | $0 | |
| Exercise an Option | $0 | |
| Other Administrative Action | $0 | |
| Original award | $0 |
Quick answers
Who was awarded contract 91003120A0007?
91003120A0007 was awarded to CFI Group Usa, L.L.C. by Office of Federal Student Aid (Department of Education) on July 10, 2020.
How much is contract 91003120A0007 worth?
Orders under 91003120A0007 have obligated $2,877,298. Their combined current value, with exercised options, is $3,008,099. 91003120A0007's own ceiling is $6,000,000.
How many orders have been placed under contract 91003120A0007?
37 orders have been placed under 91003120A0007, the latest on January 6, 2026.
Who can order from contract 91003120A0007?
91003120A0007 is a single award blanket purchase agreement. Only the awarding agency can place orders on it.
Is contract 91003120A0007 under another contract?
Yes. 91003120A0007 is a blanket purchase agreement under 47QRAA19D0060, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 91003120A0007 competed?
The extent of competition for 91003120A0007 was full and open competition. The government received 2 offers. It was set aside: Total Small Business.
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