Acsi survey
Ended Awarded Last action
- Contract number
- 36C10G25F0018
- Awardee
-
CFI Group Usa, L.L.C. UEI HUNVF7L24SN8
- Awarding agency
-
Headquarters
Department of Veterans Affairs
- Obligated
- $117,462
Award facts
- Contract value 100% obligated
- $117,461.58 Current and potential, with all options
- Completion date 100% complete
-
- Current, with exercised options
- Potential, with all options
- Contracting staff
- NAICS code
- 541611 Administrative Management and General Management Consulting Services
- PSC
- R499 Support- Professional: Other
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Firm Fixed Price
- Place of performance
- Ann Arbor, MI 48108, USA
Award details come from SAM.gov/FPDS.
About this award
CFI Group USA LLC, a market research and consulting firm based in Ann Arbor, Michigan, has been awarded a delivery order valued at $117,461.58 for an ACSI Survey under a civilian federal agency's Multiple Award Schedule (MAS) contract. This firm fixed-price delivery order, with an ultimate completion date of September 30, 2026, represents work performed at the contractor's Ann Arbor location. The award carries no set-aside designation, indicating open competition in the federal marketplace. CFI Group USA LLC brings extensive experience in customer satisfaction measurement and federal survey services, having worked with numerous civilian agencies including the Departments of Education, Health and Human Services, Veterans Affairs, and Transportation, as well as independent agencies such as the Social Security Administration.
This delivery order is issued under CFI Group USA LLC's Blanket Purchase Agreement with the General Services Administration's Multiple Award Schedule, a significant Indefinite Delivery/Indefinite Quantity vehicle with a ceiling value of $13.6 million through May 2025. The contractor specializes in designing and implementing performance satisfaction surveys using American Customer Satisfaction Index methodologies, providing comprehensive services from survey design and data collection through analysis and recommendations to improve program effectiveness. The ACSI Survey work aligns with the contractor's core competency in measuring customer experiences and stakeholder feedback across federal government programs and operations.
Quick answers
Who was awarded contract 36C10G25F0018?
36C10G25F0018 was awarded to CFI Group Usa, L.L.C. by Headquarters (Department of Veterans Affairs) on September 30, 2025.
How much is contract 36C10G25F0018 worth?
The government has obligated $117,462 on 36C10G25F0018.
Is contract 36C10G25F0018 an order under another contract?
Yes. 36C10G25F0018 is a delivery order under 47QRAA19D0060, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 36C10G25F0018 competed?
The extent of competition for 36C10G25F0018 was full and open competition. The government received 1 offer.
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