ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services

Closed State & local contract opportunity Posted

Solicitation number
PNC2130864B2
State
Florida
Responses due

Opportunity facts

Jurisdiction
UNSPSC codes
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Opportunity details come from broward.bonfirehub.com. Updated .

About this opportunity

Written by GovTribe AI ·

Broward County's Enterprise Technology Services (ETS) Division is seeking a comprehensive procurement for ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions, and Product Services to replace its current Cherwell ITSM system. The open-end contract will support over 6,000 customers and 400+ staff members across multiple County agencies, with a two-phase implementation approach. Phase 1 requires a six-month implementation timeline and includes mandatory ServiceNow ITSM Pro platform implementation, data setup, and a three-day instructor-led training covering platform fundamentals, ITSM workflows, ServiceNow Administration, and reporting. Vendors must be authorized as either an Elite or Global Elite consulting and implementation partner, and a Premier, Elite, or Global Elite reseller partner of ServiceNow. The solicitation requires electronic submission through BPRO by January 14, 2026, with questions due by a specified date prior to the submission deadline. Contractors must provide a dedicated account representative and directly interface with ServiceNow for subscription and support plan registration.

The procurement does not have specific small business set-aside requirements, though it is subject to Federal Transit Administration (FTA) funding regulations and Disadvantaged Business Enterprise (DBE) program guidelines. Contractors must comply with extensive security requirements, including criminal history screening, cybersecurity standards, and background check protocols. Insurance requirements include comprehensive coverage with specific minimum limits, such as $1,000,000 Commercial General Liability and $1,000,000 Cyber Liability. While no specific budget range is explicitly stated, the contract is structured for a five-year initial term with potential for five additional one-year renewals. Pricing increases are limited to Consumer Price Index (CPI) or Producer Price Index (PPI) differentials during renewal terms, and the contract allows for potential implementation of optional modules in Phase 2, including IT Operations Management, Field Service Management, and other specialized ServiceNow modules to be negotiated upon the County's request.

Opportunity text

Scope of Work: This open-end contract is for the purchase of ServiceNow IT Service Management (ITSM) Professional Software, Support, Subscriptions and Product Services for the Enterprise Technology Services (ETS) Division and various other Broward County agencies that may have need of these services and/or products in accordance with the Specifications and Requirements for ServiceNow License and Support. Requested Information: BPRO's Requested Information section identifies "required" and "optional" items for submittal, however all documents and information are relevant to the evaluation process. Therefore, vendors are strongly encouraged to provide all files at time of submittal, including those listed as "optional" in BPRO, to enable a timely and comprehensive review by the County. Solicitation Requirements: (Vendor is cautioned that this is a summary only and the full solicitation must be reviewed). - FTA Requirements (See Special Instruction to Vendors) - FTA Funding Supplement (See Special Instructions to Vendors) - ServiceNow Authorization (See Specifications and Requirements) Office of Economic and Small Business Development Requirements: Not applicable to this solicitation. Questions and Answers: The County provides a specified time for Vendors to ask questions and seek clarification regarding the solicitation requirements. All questions or clarification inquiries must be submitted through BPRO by the Questions due date. The County will respond to questions in BPRO (Messages section). Submittals: Vendor MUST submit its solicitation response electronically through BPRO and receive a Submission Receipt. It is solely the Vendor's responsibility to ensure its response is submitted and received through BPRO by the closing date and time. The County will not consider solicitation responses received by other means. Vendors are encouraged to submit in advance of the closing date and time. Refer to the Purchasing Division website or contact support@gobonfire.com for submittal instructions. In the event that the Vendor is having difficulty submitting a document, immediately notify the Purchasing Agent and then contact support@gobonfire.com for technical assistance.

Files

File Type Posted
3-Summary of Vendor Rights for Broward County Competitive Solicitations.docx DOCX document
16-General Conditions - Quotes and Bids.pdf PDF
14-Service Now - Public Sector Subscription Terms of Service.pdf PDF
5-Litigation History.docx DOCX document
8-FTA Restrictions on Lobbying Certification (Loan Guarantees and Loan Insurance).pdf PDF
1-Anti-Human Trafficking Affidavit.docx DOCX document
17-Specifications and Requirements for ServiceNow License and Support.pdf PDF
13-Criminal History Screening Practices Certification.pdf PDF
10-Vendor Questionnaire - Quotes and Bids.docx DOCX document
7-FTA Funding Supplement Acknowledgement.pdf PDF
15-FTA Funding Supplement 2025 - ServiceNow.pdf PDF
6-FTA Government-Wide Debarment Certification.pdf PDF
2-Insurance Requirements - Quotes Bids.docx DOCX document
4-Security Requirements.docx DOCX document
9-FTA Restrictions on Lobbying Certification.pdf PDF
11-Enterprise Technology Services Security Requirements Exhibit - High Risk.pdf PDF
18-Special Instructions to Vendors - Quotes and Bids ServiceNow.pdf PDF
12-Minimum Insurance Requirements.pdf PDF
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