UNSPSC 81112216: Educational or reference software maintenance

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of educational or reference software.

UNSPSC 81112216 Educational or reference software maintenance (Commodity) encompasses web-based and cloud collaboration platforms, learning management systems, specialized analytics and database management software, and mission-critical public health and laboratory information systems that state and local governments procure for ongoing maintenance, support, and licensing renewal. State and local buyers—primarily Texas Health and Human Services Commission, Texas Department of Public Safety, Oregon Health Authority, state comptroller and workforce offices, university systems, county transportation authorities, and city governments—issue RFPs, RFOs, IFBs, and sole-source notices to maintain existing software deployments, renew annual subscriptions, and manage vendor relationships for software critical to operations.

Recent activity reflects heavy concentration in Texas state agencies and dispersed activity across Florida, California, Oregon, Colorado, Illinois, and Georgia. The Texas Health and Human Services Commission appears repeatedly, soliciting maintenance for LabWare Laboratory Information Management System (proposals due August 7, 2026), REMISOL Advance Software Services (due June 30, 2026), and Quest Analytics Suite maintenance (due July 29, 2026). The City of Tampa is announcing a sole-source procurement for GoTo Webinar and GoTo Training licenses and support (objection period closing July 22, 2026), while the Texas Department of Public Safety is requesting bids on crime lab software maintenance for AZtecLive and Inca Energy systems (due July 29, 2026). The Oregon Health Authority is seeking proposals for ongoing maintenance, enhancement, and modernization of ORPHEUS, its public health epidemiology system (due July 29, 2026). The Illinois Secretary of State is exercising a sole-source change order to renew and expand IBM Enterprise License Agreement products totaling $444,735.46 (hearing scheduled July 29, 2026). Procurement types span competitive RFPs and RFOs emphasizing best-value evaluation, sole-source renewals and continuations reflecting vendor lock-in around mission-critical systems, and brand-specific IFBs and RFQs for authorized reseller maintenance renewal. Contract values range from $25,000 annually (acSoft ServiceNow Power BI Connector, Texas Workforce Commission) to $5 million per year (Workstation Management Services, HHSC). Historical compensation and reference data often accompany notices, signaling mature, recurring spend. The code shows sustained activity reflecting state and local government reliance on software-dependent operations across health services, transportation, criminal justice, and education sectors.