UNSPSC 81112216: Educational or reference software maintenance

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of educational or reference software.

UNSPSC 81112216 Educational or reference software maintenance, a Commodity code, encompasses hosted platforms and subscription renewals that support institutional knowledge management, accessibility remediation, student data tracking, and operational analytics in state and local education and public-sector settings. Recent solicitations show colleges and school districts buying comprehensive digital services—learning management system integration, WCAG compliance tooling, Head Start program data management, and facility automation—bundled with vendor-provided hosting, support, and professional services rather than standalone maintenance contracts alone.

State and local education agencies dominate the buyer base: Valencia College in Florida leads with two RFIs seeking IT Service Management and Customer Service Management platforms plus accessibility remediation solutions; Hillsborough County Public Schools appears twice seeking ChildPlus Head Start management software renewals; Orange County Transportation Authority, San Mateo County, City colleges, and municipal utilities round out the mix. Florida and California generate the most recent activity, with dispersed single-instance solicitations in Georgia, Texas, Nevada, Illinois, and other jurisdictions. Representative recent opportunities include Valencia College's RFI for IT Service Management and CSM platform (due August 26, 2025, covering service delivery, asset management, and incident management with AI-powered chatbots); Hillsborough County Public Schools' sole-source ChildPlus procurement (Notice of Intent posted August 15–26, 2025, covering student and family data management for Head Start); and San Mateo County's Zscaler, Aruba Foundation Care, and Ekahau subscription renewals (bids or quotations due late September through late October 2026, each covering three-year support terms with annual payments). Most are RFIs, RFQs, or sole-source notices rather than competitive RFPs, signaling incumbent renewals and information-gathering cycles typical of annual software licensing. No major set-asides or disadvantaged-enterprise preferences appear in the recent postings; local-vendor preferences apply in California (San Mateo County ordinances).