UNSPSC 81112211: Enterprise resource planning software maintenance

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of enterprise resource planning (ERP) software.

UNSPSC 81112211 Enterprise resource planning software maintenance, a Commodity code, covers state and local procurement of software maintenance, technical support, and platform administration for enterprise resource planning systems managing finance, human resources, procurement, and utility operations. State and local governments procure under this code to maintain operational continuity of mission-critical integrated systems; recent solicitations show significant activity from higher-education institutions, county governments, and school districts seeking comprehensive maintenance contracts that bundle software updates, technical support, security patching, and system administration to avoid operational disruption.

Recent procurement activity concentrates in Florida and California, with secondary activity in Texas, Georgia, and other states. Valencia College in Florida issued two Requests for Information (RFI 202605 and RFI 202612, responses due August 26 and September 3, 2025 respectively) seeking IT Service Management Platform and accessibility remediation solutions—both candidates for ERP-adjacent platform maintenance. Hillsborough County Public Schools (Tampa-area, Florida) posted sole-source notices for ChildPlus Management Software (solicitation 25450SSDDST, response deadline August 29, 2025 and solicitation 26316SSDDST, response deadline July 27, 2026), covering Head Start program data management including enrollment, attendance, family services, and developmental assessments. The State of Texas solicited Intranet Quorum (IQ) Support Services and Software Maintenance (solicitation 55510001058, due October 22, 2026), requiring 42 personnel (Project Manager/Supervisors, Engineering Support, and Enterprise Support staff) across a statewide collaboration and document management platform serving multiple state agencies. San Mateo County Technology Services Department and Orange County Transportation Authority (California) have posted multiple software license renewal and maintenance contracts covering Aruba, Silver Peak, Microsoft Unified Support, Zscaler, and other enterprise platforms (IFBs and RFQs with due dates spanning August through October 2026). The Kissimmee Utility Authority (Florida) RFP 26-028-SH (proposals due June 12, 2026) sought comprehensive Utility Network Migration and Implementation Services, with five firms competing and three shortlisted for oral interviews. City Colleges of Chicago (RFP NG2610, proposals due November 2, 2026) is procuring a PeopleSoft AWS Managed Services Provider covering HCM, FSCM, Campus Solutions, and Oracle Database administration with 99.99% availability SLAs and mandatory 25% MBE / 7% WBE participation. Activity is fragmented across issuing bodies—no single jurisdiction dominates—with sole-source renewals common for mission-critical systems, RFIs and RFPs appearing for platform migrations and cloud transitions, and open-end contracts typical for multi-agency support services. Dollar values visible in the source range from under $30,000 (single-license renewals) to $871,512 (three-year LIMS maintenance) to $451,073 (three-year AvePoint backup renewal). Set-asides and local-vendor preferences appear sporadically; DBE and MBE goals apply to federal-funded work (Orange County Transportation Authority, City Colleges of Chicago); Florida institutions use Section 287.012 RFI procedures for sole-source justification. The market shows sustained demand for both commodity software-maintenance renewals and complex system migration / modernization services, with most recent opportunities skewing toward cloud transition, security enhancement, and accessibility compliance driving new procurement.