UNSPSC 81112221: Point of sale software maintenance service

Maintenance and support of software use for point of sale POS systems

UNSPSC 81112221 Point of sale software maintenance service (Commodity) covers software support, hosting, and subscription renewals for point-of-sale platforms and IT service management systems used by state and local governments, including colleges, school districts, counties, cities, transit authorities, and utility providers to manage transactions, incident tracking, asset management, accessibility remediation, and digital content delivery across multiple operational departments.

State and local issuing bodies soliciting under this code span educational institutions (Valencia College for IT Service Management and accessibility platforms), school districts (Hillsborough County Public Schools for ChildPlus Head Start data management and Nutrislice school nutrition software), county governments (Broward County for Trend Micro TippingPoint support; Brevard County for Watchtower lifeguard operations platform), city governments (Kissimmee Utility Authority for utility network migration services; Orange County Transportation Authority for software renewals; City of Santa Monica for 24/7 service desk support), and special-purpose districts (Orlando Utilities Commission for governance risk and compliance solutions). Recent activity shows repeated procurement by Hillsborough County Public Schools (ChildPlus renewals) and Orange County Transportation Authority (Nintex, Microsoft, PaperStream, Gimmal, ShareGate, and AvePoint license renewals), indicating significant ongoing maintenance and renewal activity. Florida jurisdictions—Valencia College, Hillsborough County, Brevard County, Orange County Transportation Authority, and Broward County—dominate recent postings, with secondary activity in California (San Mateo County renewals for Zscaler, Aruba, Ekahau, DOMO, and Silver Peak; Orange County Transportation Authority Microsoft and Nintex renewals), Texas (Texas Department of State Health Services video directly observed therapy platform; City of Midland advanced metering infrastructure), Georgia (Gwinnett County InfoWorks licenses; Atlanta Regional Commission WordPress support; City of Atlanta SCADA improvements), and Illinois (state change order for SYSB-II migration). Representative recent opportunities include Valencia College (RFI202605, posted October 19, 2026, due August 26, 2025) for IT Service Management and Customer Service Management platform supporting incident management and asset tracking; Hillsborough County Public Schools (solicitation 25450SSDDST, posted October 19, 2026, due August 29, 2025) for ChildPlus Head Start enrollment and assessment management via sole-source notice; Kissimmee Utility Authority (RFP26028SH, posted October 19, 2026, June 12 deadline passed; interviews scheduled August 13, 2026) for utility network migration and ArcGIS Enterprise implementation with five firms shortlisted; City of Santa Monica (RFP 473, posted October 8, 2026, due October 26, 2026) for 24/7 service desk managing approximately 500 monthly incidents across 2,000 client environments via ServiceNow; and Orange County Transportation Authority (multiple RFQs posted September 30 to October 9, 2026) for one- and three-year software renewals (Nintex Workflow $45,000, PaperStream Capture Pro $8,500, Gimmal Physical $30,000, ShareGate Migrate Pro $30,000, AvePoint Cloud Backup $451,073 over three years, Microsoft Unified Support Services $270,069). Schools and transit authorities pursue these renewals as routine spending; higher-education institutions, utilities, and service-delivery agencies issue RFIs and RFPs for platform modernization and integration when legacy systems require replacement. Maintenance renewals and support contracts dominate activity—most responses are due in the next 60 days, and sole-source notices indicate vendor lock-in. Set-asides are rare in this code; local-vendor and small-business preferences appear in select West Coast and municipal procurements. Activity is steady year-round with concentrations around fiscal year transitions.