UNSPSC 81112210: System management software maintenance

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of IT system management software.

UNSPSC 81112210 System management software maintenance, a Commodity code, covers IT service management platforms, accessibility remediation software, data management solutions for education programs, mobile-first command systems, and nutrition-services digital signage—the full spectrum of operational software that state and local agencies maintain to serve departments, schools, utilities, and public-facing services. State and local governments procure annual renewals, multi-year subscriptions, maintenance contracts, and implementation services under this code; recent activity shows a mix of sole-source renewals for incumbent systems and competitive procurements for platform replacements or new deployments.

Issuing bodies span education (Valencia College, Hillsborough County Public Schools, City Colleges of Chicago), utilities (Kissimmee Utility Authority, Orlando Utilities Commission, Greenwood County), transportation (Orange County Transportation Authority, Broward County), and county and city IT departments (San Mateo County, City of Santa Monica, City of Tampa). Valencia College in Florida has posted two RFIs—one for IT Service Management and Customer Service Management platforms (due August 26, 2025) and one for accessibility remediation solutions (due September 3, 2025)—signaling institutional urgency around compliance and service delivery. Hillsborough County Public Schools has twice pursued sole-source continuations of ChildPlus Head Start management software (due August 29, 2025 and July 27, 2026), indicating locked-in vendor relationships. The City of Santa Monica is conducting a competitive RFP for 24/7 Service Desk support (due October 19, 2026) with firm-fixed monthly pricing over five years and Living Wage compliance at $25.00 per hour minimum. San Mateo County Technology Services Department is active across multiple narrow renewals: Silver Peak license maintenance (due October 27, 2026), Aruba Foundation and Advanced Care support (due October 22, 2026), Zscaler subscription renewal (due September 29, 2026), Ekahau Connect subscription (due October 13, 2026), and DOMO Professional Bundle (due October 26, 2026)—all one- to three-year terms with local-business preference policies. Orange County Transportation Authority has posted multiple software license and maintenance renewals including PaperStream Capture Pro, Microsoft Unified Support, Nintex Workflow Essentials, and AvePoint Cloud Backup, with DBE requirements and firm pricing terms. Activity is concentrated in California (San Mateo County, Orange County, City of Santa Monica, San Mateo Medical Center), Florida (Valencia College, Hillsborough County, Brevard County, City of Tampa, Broward County, Orlando Utilities Commission), and Texas (State of Texas, City of Midland, City Colleges of Chicago, Texas Department of Transportation), with additional recent opportunities in Georgia (Rockdale County, Atlanta, Gwinnett County), Nevada, Illinois, and the District of Columbia showing the code's nationwide reach across state IT modernization, education compliance, and utility operational upgrades.