NIGP 20853: Integrated Software

NIGP 20853 Integrated Software, an Item code, encompasses cloud-based and on-premise business applications addressing core operational workflows across state and local government—learning management, accessibility remediation, assessment delivery, student information, procurement automation, IT service management, HR information systems, billing and payment platforms, customer relationship management, and specialized operational tools such as mosquito control and traffic management platforms. State and local buyers under this code span school districts, county and municipal utilities, state departments, transit authorities, colleges, and public-safety agencies, with recent activity showing mixed engagement from Florida school districts (Hillsborough County Public Schools, Valencia College, Seminole County), California state agencies, municipal utilities (Orlando, Augusta, San Mateo County), and independent public authorities. Representative recent opportunities include Valencia College's RFI for an accessibility remediation solution (posted October 19, 2026, due September 3, 2025, via VendorLink); Hillsborough County Public Schools' notice of intent to single-source Ascriptica User Licenses from PGC Technology Services (posted October 19, 2026, due April 14, 2026); the State of California's RFB for S-Docs software document licenses (posted October 18, 2026, due October 27, 2026); the City of Atlanta Department of Aviation's multi-step sealed bid for a centralized Social Media and Customer Feedback Dashboard (posted October 7, 2026, due October 14, 2026, IFB); and Orlando Utilities Commission's RFP for an Information Technology Service Management Platform (posted September 21, 2026, due January 15, 2026, 562 functional requirements, three-year term with two optional one-year renewals).

Activity concentrates in Florida, California, and Texas, with dispersed smaller-dollar or specialized solicitations across Georgia, Arizona, Oregon, Mississippi, and other states. The code sees a mix of competitive RFPs, RFQs for renewals, information-gathering RFIs, and sole-source notices reflecting both new-system acquisitions and incumbent vendor continuations. Implementation timelines span 90 to 180 days for major deployments; pricing structures typically include software licensing, implementation, professional services, training, and annual maintenance or SaaS subscriptions. Security compliance (SOC 2 Type II, ISO 27001, NIST frameworks, encryption, MFA) and data residency (U.S.-only preferred) are recurring technical mandates. Small business encouragement programs and set-asides appear in some large school-district and state procurements; no federal set-asides or restrictions on entity type are evident. This code remains active and worth pursuing for vendors with relevant vertical expertise and established reference implementations in K-12, higher education, utilities, or municipal IT operations.