UNSPSC 81112217: Industry specific software maintenance

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of industry specific software.

UNSPSC 81112217 Industry specific software maintenance (Commodity) encompasses web-based visual training platforms, public health surveillance systems, telehealth-enabled medication monitoring, laboratory information management, document and matter management, learning and talent systems, enterprise fraud detection, and specialized databases supporting state agency operations. State and local governments procure this code to sustain critical applications serving internal staff, external participants, and regulated populations across health services, courts, transportation, education, and environmental management.

Issuing bodies span state health and human services departments (Texas HHS Commission, Oregon Health Authority, Colorado Department of Public Safety), state environmental and transportation agencies (Texas Commission on Environmental Quality, Texas Department of Transportation, Orange County Transportation Authority), state procurement and finance offices (Illinois Secretary of State, Texas Comptroller of Public Accounts, Texas Workforce Commission), city and county governments (City of Tampa, City of Austin, City of Salem Oregon, Gwinnett County Georgia, San Mateo County California, Los Angeles County), universities and school districts (University of Houston-Downtown, Fairfax County Public Schools, Educational Employees' Supplementary Retirement System of Fairfax County), judicial systems (Superior Court of California County of Placer), transit authorities (Orange County Transportation Authority), and special-purpose districts (Teacher Retirement System of Texas). Texas agencies dominate recent activity, posting roughly twenty percent of visible opportunities. Representative recent solicitations include the Texas HHS Commission's RFP for Video Directly Observed Therapy (VDOT) services with proposals due August 26, 2026, the Texas Department of Public Safety's IFB for crime lab software maintenance and support due July 29, 2026, the Orange County Transportation Authority's multiple RFQs for software renewal maintenance (Palo Alto Networks, Synchro 12, Tintri, HPE Nimble, Rubrik) between June and July 2026, and the Texas Comptroller's RFO for Oracle PeopleSoft licensed software and support services with offers due July 31, 2026. Geographic concentration includes Texas, California, Oregon, Colorado, Illinois, and Georgia, with sparse activity across remaining states. Most opportunities cluster in July 2026, reflecting mid-fiscal-year budget cycles and renewal renewal periods tied to calendar or fiscal-year boundaries.