UNSPSC 81112212: Customer relationship management software maintenance

Support in case of failure. Includes call center, technician, repair, spare parts and related support services for maintenance of customer relationship management software.

UNSPSC 81112212 Customer relationship management software maintenance (Commodity) spans the maintenance, support, and licensing renewal of platforms that state and local governments use to manage customer interactions, service delivery, and operational data—ranging from higher-education IT service management systems and accessibility remediation platforms to school district Head Start data management, water utility meter management, and specialized operational dashboards for public safety and aviation. Recent state and local opportunities show a diverse mix of issuing bodies: higher-education institutions (Valencia College in Florida), K–12 school districts (Hillsborough County Public Schools in Florida), county utilities and public-works departments (Kissimmee Utility Authority, Greenwood County, Gwinnett County), cities (Tampa, Midland, Atlanta, Dallas), counties (Brevard, San Mateo, Orange, Rockdale, Broward), regional authorities (Greater Orlando Aviation Authority, Orange County Transportation Authority), and special-purpose districts (Orlando Utilities Commission, San Mateo Medical Center). Hillsborough County Public Schools appears twice in the recent record, posting sole-source renewals for ChildPlus Head Start software and Nutrislice digital signage and meal-ordering integration.

Geographic activity concentrates in Florida (Valencia College RFIs for ITSM and accessibility remediation posted in October; Hillsborough County sole-source notices for ChildPlus and Nutrislice; Brevard County sole source for Watchtower lifeguard operations platform; Tampa sole-source notices for Allen Bradley and Rockwell Automation and HSQ SCADA systems; Kissimmee Utility Authority RFP for utility network migration), Georgia (City of Powder Springs managed IT services RFP with November 11, 2026 due date; Rockdale County ERP system RFP with November 19, 2026 due date; Gwinnett County InfoWorks subscription licenses; City of Atlanta SCADA improvements at Chattahoochee and Hemphill water treatment plants; Atlanta Regional Commission WordPress support RFP with October 28, 2026 due date), and California (San Mateo County renewals for DOMO, Aruba, Ekahau, Silver Peak, and Zscaler subscriptions spanning October through November 2026; Orange County Transportation Authority renewals for PaperStream Capture Pro, Nintex Workflow, Microsoft Unified Support, and AvePoint Cloud Backup; State of California BMC Footprints and Siteimprove subscription renewals). Texas solicitations include TxDOT ForeFlight and PTV Vissim license maintenance (November 4, 2026 due date), Teacher Retirement System enterprise fraud detection RFP (November 20, 2026), and DSHS Video Directly Observed Therapy platform RFO for TB medication adherence (October 29, 2026). Representative recent opportunities include Valencia College's RFI 202605 for an ITSM and Customer Service Management platform with comprehensive asset, incident, and project management integration, seeking vendor input on 60 functional requirements by August 26, 2025 (IFB—an RFI posted October 19, 2026); Hillsborough County Public Schools' Notice of Intent to Single Source (25450SSDDST) for ChildPlus Management Software covering Head Start enrollment, registration, and DRDP child assessment with response window August 15–26, 2025 and protests through August 29, 2025; Kissimmee Utility Authority RFP 26-028-SH for utility network migration and implementation services with proposals due June 12, 2026 (now complete with three firms shortlisted for August 13, 2026 oral interviews); and City of Powder Springs RFP #26-004 for managed IT services including 24/7 help desk, SIEM monitoring, EDR, and Microsoft 365 licensing with November 11, 2026 response deadline.