UNSPSC 80161604: Information technology IT management services

A type of outsourcing on a proactive basis of information management IT responsibilities and functions as a strategic method intended to improve operations and cut expenses. Spans hardware, software, network and infrastructural operations, maintenance similar to an in-house data center.

UNSPSC 80161604 Information technology IT management services is a Commodity code under which state and local governments are procuring software platforms, licenses, and managed services for IT operations, service delivery, asset management, incident management, and governance functions. Recent solicitations show demand for IT Service Management (ITSM) and Customer Service Management platforms with AI capabilities, accessibility remediation solutions, helpdesk and service desk operations, managed services for enterprise applications, managed network and security services, and specialized software maintenance—spanning school districts, colleges, utilities, transit authorities, counties, and cities across multiple states.

State and local issuing bodies pursuing the code include independent school districts (Hillsborough County Public Schools in Florida), public colleges (Valencia College, City Colleges of Chicago), county departments and special districts (Brevard County Fire/Ocean Rescue, San Mateo County Technology Services, Gwinnett County, Broward County), municipalities (City of Tampa, City of Santa Monica, City of Powder Springs, City of Dallas, City of Atlanta), state agencies (Texas Department of Transportation, State of California, State of Illinois, Teacher Retirement System of Texas), utilities (Kissimmee Utility Authority, Orlando Utilities Commission), transit authorities (Orange County Transportation Authority), and regional commissions (Atlanta Regional Commission). San Mateo County, Hillsborough County, and the State of California appear multiple times in recent postings. Valencia College issued two RFIs in October 2026 for an ITSM/CSM platform (due August 26, 2025) and an accessibility remediation solution (due September 3, 2025), both seeking comprehensive vendor capabilities addressing service delivery, asset management, AI integration, and compliance with accessibility standards. Hillsborough County Public Schools posted multiple sole-source notices for ChildPlus Management Software serving Head Start programs. The City of Powder Springs issued an RFP #26-004 for managed IT services (due November 11, 2026) encompassing network infrastructure, 24/7 help desk support, SIEM monitoring, EDR, and Microsoft 365 management. The State of Texas solicited Intranet Quorum (IQ) Support Services and Software Maintenance (due October 22, 2026) covering project management, engineering support, enterprise support, and maintenance for a statewide collaboration platform. San Mateo County posted several subscription and license renewals including Zscaler, Aruba Foundation Care, Silver Peak, Ekahau Connect, and DOMO Professional Bundle, all indicating ongoing demand for managed security, network infrastructure, and business intelligence platforms across California municipalities. Geographic concentration spans Florida (Valencia College, Hillsborough County, Brevard County, Broward County, Orlando Utilities Commission, Tampa), Georgia (City of Atlanta, Rockdale County, Gwinnett County, City of Powder Springs), California (San Mateo County multiple entries, Orange County Transportation Authority multiple entries), Texas (State of Texas, City of Midland, Teacher Retirement System of Texas, Texas DOT), and other jurisdictions including Illinois, Mississippi, Nevada, South Carolina, and Arizona, with particularly active recent procurement in California, Florida, Texas, and Georgia over the past two weeks of October 2026.