OpenText Managed Services

The Texas Department of Public Safety (DPS) is seeking a vendor to provide comprehensive OpenText Managed Services for a five-year contract, with an anticipated award date of March 1, 2026. The procurement focuses on continued administration, management, and support of an OpenText document management system currently deployed in a government cloud environment, serving multiple state divisions including Driver License Division (DLD), Regulatory Services Division (RSD), and potential future integration with Criminal Investigations, Crime Records, Finance, Office of General Counsel, and Human Resource Operations. The system manages millions of documents across various divisions, including driver records, licensing information, investigative files, and personnel records. Respondents must submit electronic proposals by 5:00 P.M. Central Time on January 12, 2026, with a comprehensive technical solution that includes cloud infrastructure, licensing, maintenance, support, API services, workflow development, data migration, and employee training. The evaluation criteria will assign 50 points to technical requirements, 20 points to indicators of vendor performance, and 30 points to cost, with the award based on best value standards. Vendors must demonstrate financial capability, comply with technical specifications including 99% system uptime, provide 24/7 customer support, and meet extensive IT standards and cybersecurity requirements.

The solicitation includes a mandatory Historically Underutilized Businesses (HUB) Subcontracting Plan with a statewide HUB goal of 26.0% for Other Services, requiring vendors to identify subcontracting opportunities and demonstrate good faith efforts to utilize Texas certified HUB vendors. Respondents must complete a HUB Subcontracting Plan, specifying percentages of work to be awarded to HUB versus non-HUB vendors, with responses lacking a completed plan subject to rejection. While no specific incumbent vendor is mentioned, the procurement suggests an existing OpenText system deployed in an Azure cloud environment with complex document workflow processes. The contract does not guarantee minimum compensation, and DPS will negotiate pricing to ensure best value. Vendors must provide comprehensive cybersecurity measures, including TX-RAMP and FedRAMP compliance, two-factor authentication, extensive logging, and immediate incident reporting. Criminal history background checks are required for all project personnel at the contractor's expense, with potential contract value implications tied to the mandatory pricing schedule that covers licensing, cloud infrastructure, maintenance, support, and professional services across multiple divisions with varying storage requirements from 100GB to 70TB of documents.