Negotiation response CEI.pdf

June 4, 2025

Bambi Brenden, CPPB Arizona Department of Transportation 1739 W. Jackson Street Suite A, MD100P Phoenix, AZ 85007

RE: On-Call Acquisition and Relocation Services Negotiation Response

Dear Ms. Brenden, Consultant Engineering, Inc. (CEI) is very grateful for the opportunity to respond to your request for clarification on our submittal. I have highlighted the teams specific relocation experience on both residential and commercial properties for each licensed agent.

As per your request, please accept this letter as confirmation that there have been no changes to the key personnel CEI proposed in our submittal. All proposed staff are ready and able to work on any ADOT task.

Furthermore, CEI’s full time in house recruiting team are currently searching for additional team members to support our teams ability to provide staff for ADOT’s projects. Additionally, I have complied with the directions in the solicitation to only provide those team members that are currently available to work on this contract and not those that may become available in the future.

When determining the proposed rates for this contract, I reviewed our current rates. I chose to lower the rates to provide the best value to ADOT for our services. We reviewed our maximum price increase percentages and feel they are fair in light of current economic conditions.

I hope that these adjustments to our proposed rates are acceptable and I look forward to a response from you soon.

Should you need additional information or have any questions, I can be reached at 480-201-8646 or via email at chochstein@cei-az.com.

Sincerely, M. Clark Hochstein Vice President Real Estate Services

CC: T. Sumrall

A. Schmucker Enclosure

Key Personnel Bio

Solicitation No: BPM006797 Available online at https://app.az.gov

• The Offeror shall complete this form for each key personnel proposed.

• The Offeror shall describe relevant professional qualifications, experience and expertise for any resultant contract.

• The Offeror shall detail relevant work experience where they had a significant role that demonstrates their capability relevant to their proposed role in this contract.

• The Offeror may attach a brief resume to the Bio form outlining their qualifications, experience, and credentials. Any resume submitted is supplemental to this form and does not replace the requirement to complete the Key Personnel Bio.

Background

Name Mornith “Clark” Hochstein Proposed Role Project Manager % Time

Available 50%

Name of Firm

Consultant Engineering, Inc.

Years with Firm 9.5

Current Position with Firm Vice President, Designated Broker/Real Estate Services Division Manager & Firm Partner

Years in Position

Professional Credentials, Education, Training, Licenses, Certifications, etc.

Bachelor of Business Administration, University of Alaska, Fairbanks, AK, 1997; Principles of Real Estate- Broker, US Realty University; State of Arizona Real Estate Brokers License #BR649057000; State of Arizona Notary Public Commission #585728

AZ Real Estate

License #

BR649057000

Acquisitions Total Years Experience

21 Total Gov’t Experience

23 Relocations Total Years Experience

21 Total Gov’t Experience

ARMLS Account Yes No Electronic Key

Access Yes No AZ Notary

Commission Yes No

Relevant Work Experience

1.

Describe knowledge and experience in acquisition services to include inspections, bids, offers, negotiations, condemnation, etc. See SOW section 4.1 and 4.3.

Clark has successfully completed hundreds of acquisitions on behalf of agencies all over the State. She has performed the full cycle of acquisition activities from the planning phase to right of way clearance. She performs inspections on both residential and commercial properties, accompanies appraisers on site visits for the valuation process, and solicits bids from approved vendors for cost-to-cure items that may have been requested by the property owner or not adequately addressed in the appraisal.

Clark is a skilled negotiator and has been able to reach an agreement with some of the most difficult property owners to avoid condemnation. She prefers to present all offers in person, but that is not always possible as many owners live out of State. In all cases, the offer packages are presented in clear and unambiguous language.

She makes herself available to property owners to answer any questions that arise, allowing her to gain trust.

She also ensures the properties are posted right after the offer is presented.

However, sometimes, condemnation is unavoidable. Clark is experienced in preparing files for condemnation and is available for testimony if needed. She keeps very detailed Records of Contact (ROC) for each property to ensure all communications are captured and documented.

Clark has expert knowledge of the Federal and State laws that govern the right of way acquisitions and complies with department policies as well.

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2.

Describe knowledge and experience in relocation advisory services to include calculating entitlements and replacement housing benefits, bids, notices, inspections, appeals, etc. See SOW section 4.2 and 4.3.

Clark has successfully completed multiple relocations on behalf of agencies all over the State. She has performed relocations on both residential and commercial properties, tenants and owners. Clark has performed the full cycle of activities from determining eligibility to submitting the closed file once the final claim has been processed. Clark is an excellent communicator, which is vital when conducting personal interviews with displacees. Displacees are often overwhelmed at the prospect of relocating, and Clark is able to gain trust early on in the process, allowing for a smooth transaction. Clark is meticulous with the details gleaned from the interview to ensure the displaced receives all of the benefits they are entitled to. She has calculated housing entitlements for other agents on her team.

Clark has taken inventory of personal property to be relocated, along with photos as backup documentation.

She prefers to work directly with the property owner through this process to ensure nothing is overlooked and to gain a quick certification from them. Once the inventory is certified, she solicits detailed, itemized bids from two commercial movers, including the disconnection and reconnection of personal property. Clark is very focused on ensuring compliance with all required notices being issued properly. This includes Notices of Intent, Eligibility, 90 and 30 day, and vacate. All of these documents are kept in the files and noted in the ROC.

Clark has submitted hundreds of claims for payments to agencies, with each line item supported by a specific federal regulation. If a claim is denied, she will review an appeal made by the discplacee before sending it to the Client Manager for approval. As a licensed Real Estate Broker in the State of Arizona, Clark has access to the MLS and has searched for replacement properties for displacees. She has also performed multiple decent, safe, and sanitary inspections of replacement homes and taken photos to evidence the condition. Clark has expert knowledge of the Federal and State laws that govern the right of way relocations and complies with Department policies as well.

Clark relocated 100+ storage tenants on a project with multiple tenants choosing to relocate their belongings to other states. Several of the tenants were un-housed citizens with created complications in communication and meetings. She also performed the calculation of entitlements for one of the more complicated residential relocations in the firms portforlio: A family of 10 who lived on a 3-acre ranch raising goats and chickens. The multigenerational family wanted to stay in the same community as there were young children who needed to stay in the same schools. Clark was able to present to the agency, a fully defendable and fair determination that allowed the family to find a replacement property that had 2 homes and enough room for the 100+ goats and chickens. Clark performed the Decent, Safe and Sanitary inspection on the replacement property as well as the vacate inspection on the property they moved from.

3.

Describe knowledge and experience with government entities, preferably DOTs.

Clark has performed acquisitions and relocations for ADOT on the South Mountain and Broadway Curve projects.

She has also worked with Pinal County, City’s of Phoenix, Tempe, Peoria, Flagstaff, San Luis, Safford and Town’s of Queen Creek, Paradise Valley, Payson, Guadalupe and Thatcher, to name a few.

Relevant Project Experience

Project Title Client Name and Location Period of Performance Tres Rios Freeway SR 303L – SR 202L ADOT, Phoenix, AZ 03/2022-ongoing

Brief description of project, your role, and record of performance

This project focuses on expanding the east-to-west freeway capacity in the region by introducing a supplementary transportation corridor that connects to Interstate 10 (I-10). This major infrastructure initiative is intended to enhance overall traffic flow by improving the efficiency of the regional transportation network and its key components. CEI is managing the acquisition of a single property, which has led to the relocation of one residential household and three commercial operations. Clark is serving as Project Manager, and her responsibilities include managing a team of agents, reviewing all mandatory notifications, ensuring detailed interviews with displaced occupants are completed in a timely manner, assessing eligibility for relocation benefits, and approving claims in full compliance with the Uniform Relocation Assistance and Real Property Acquisition Policies Act prior to them being sent to ADOT.

2.

Project Title Client Name and Location Period of Performance I-10 Broadway Curve Improvement Project ADOT, Phoenix, AZ 01/2019-03/2023

Brief description of project, your role, and record of performance

This project was designed to enhance drainage systems, modify the I-10/143-Broadway Road connections, and construct retaining and sound walls to improve overall infrastructure and community impact. Clark served as Project Manager, providing oversight of a team of agents performing acquisitions and relocations. She also acquired properties and performed complicated relocation services on the project. She worked with the impacted businesses to assist in finding replacement properties and deftly negotiating final purchase prices to avoid condemnation. Multiple commercial businesses were impacted by the early acquisition of this federally funded project. Clark was able to successfully relocate a car dealership, an artificial turf wholesaler, two non-profit organizations, and a commercial warehouse owner into new facilities that were ideal locations for all.

3.

20th Avenue Road Widening Project ADOT, Safford, AZ 10/2015-7/2020

Brief description of project, your role, and record of performance

To accommodate continued growth and to upgrade safety features for residents in the area, the City widened a stretch of 20th Avenue, improving a major arterial road within the city.

Clark served as the Project Manager/Lead Agent for acquisition and appraisal services in support of the City of Safford’s upgrades for this federally funded project. Since the estimated acquisition costs were less than $10,000 per parcel, Waiver Valuations, in lieu of full appraisals, were conducted that resulted in savings for the project.

4.

Church Street Widening ADOT, Thatcher, AZ 09/2015-12/2017

Brief description of project, your role, and record of performance

Clark was the Project Manager/Lead Agent for 50 Restricted Use Appraisals and the acquisition of 50 permanent fee and utility easements in support of this federally funded roadway widening project. The scope included 50 Waiver Valuations and acquisition of 50 permanent fee interests and/or utility easements. Since the values of each acquisition were less than $25,000, Waiver Valuations, in lieu of full appraisals, were performed, which resulted in huge cost savings and accelerated the project schedule.

5.

South Mountain Freeway, SR 202L ADOT, Phoenix, AZ 12/2015-09/2021 Brief description of project, your role, and record of performance

Clark served as one of CEI’s Acquisition and Relocation Agents for this new 22-mile freeway (interstate connection) project. The ROW scope of work for this project included 30 residential acquisitions, 40 residential relocations, 9 business relocations, and 230 storage unit tenant relocations.

• The Offeror shall describe relevant professional qualifications, experience and expertise for any resultant contract.

• The Offeror shall detail relevant work experience where they had a significant role that demonstrates their capability relevant to their proposed role in this contract.

• The Offeror may attach a brief resume to the Bio form outlining their qualifications, experience, and credentials. Any resume submitted is supplemental to this form and does not replace the requirement to complete the Key Personnel Bio.

Background

Name Ariel Star-Winters Proposed Role Senior Acquisition and Relocation Agent, Licensed

% Time Available

50%

Name of Firm

Consultant Engineering, Inc.

Years with

Firm

Current Position with Firm Senior Right of Way Agent Years in Position

Professional Credentials, Education, Training, Licenses, Certifications, etc.

Arizona School of Real Estate and Business, Arizona Real Estate Licensing, 2021; State of Arizona Licensed Real Estate Sales Agent, #SA694726000; State of Arizona Notary Public Commission, #590001

AZ Real Estate

License #

SA694726000

Acquisitions Total Years Experience

6 Total Gov’t Experience

5 Relocations Total Years Experience

6 Total Gov’t Experience

ARMLS Account Yes No Electronic Key

Access Yes No AZ Notary

Describe knowledge and experience in acquisition services to include inspections, bids, offers, negotiations, condemnation, etc. See SOW section 4.1 and 4.3.

In her role as a Right of Way Acquisition Agent, Ariel Winters has consistently demonstrated a high level of professionalism, attention to detail, and commitment to the successful execution of project objectives. She has actively participated in appraisal site inspections, ensuring that all relevant information is accurately assessed and documented.

Ariel has taken initiative in soliciting and coordinating bids from multiple approved vendors for various services required throughout the acquisition process. Her ability to communicate effectively with service providers has ensured timely and competitive proposals that align with project timelines and budgets.

One of Ariel’s core responsibilities has been the preparation and delivery of offer packages to property owners.

She has consistently presented these offers in a clear, professional manner, ensuring that property owners fully understand the terms and implications. Throughout negotiations, she has acted as a dedicated representative of the client’s interests, working diligently to reach mutually agreeable terms with property owners. In situations where voluntary agreements cannot be achieved, Ariel possesses significant experience in preparing comprehensive and well-documented files in anticipation of condemnation proceedings. Her knowledge of the legal and procedural requirements in such cases has been instrumental in maintaining compliance and ensuring smooth transitions into the condemnation phase when necessary.

Describe knowledge and experience in relocation advisory services to include calculating entitlements and replacement housing benefits, bids, notices, inspections, appeals, etc. See SOW section 4.2 and 4.3.

Ariel brings a comprehensive and hands-on approach to both residential and commercial relocation projects. She has consistently demonstrated her ability to guide property owners and tenants through every stage of the relocation process, from initial engagement to final move-out, while maintaining full compliance with applicable federal, state, and local regulations. Her work reflects a deep understanding of the intricacies involved in displacement, and she is known for balancing regulatory obligations with a genuine commitment to the well-being of those affected.

As part of her core responsibilities, Ariel meticulously calculates relocation entitlements, ensuring accuracy and fairness in determining the financial assistance and benefits available to eligible displacees. She evaluates each case in accordance with project guidelines and governing policies, including the Uniform Relocation Assistance and Real Property Acquisition Policies Act (Uniform Act), ensuring that every determination aligns with the most current standards.

To support effective relocation planning, Ariel conducts thorough searches for suitable replacement properties that meet the needs and preferences of displacees. She also procures and evaluates multiple bids—ranging from moving services to storage, utility connections, and other relocation-related estimates—critical to preparing accurate and reasonable relocation cost projections.

Additionally, Ariel attends relocation site inspections to assess property conditions, provide on-the-ground support, and maintain alignment between the displacee’s needs and the project’s objectives. She oversees the distribution of all required notices—including General Information Notices, Notices of Eligibility, and 90-Day Notices—ensuring they are delivered in a timely, compliant, and organized manner. Any relocation can be stressful for the displacee and her empathetic approach and dedication to service are evident in her ongoing efforts to ensure that property owners and tenants feel supported, informed, and comfortable every step of the way. The Uniform Act was revised in 2024 and Ariel was dedicated in studying the revisions to ensure she fully understood the changes to best serve the displacees.

3.

Describe knowledge and experience with government entities, preferably DOTs.

Ariel has substantial experience working with a variety of government entities, including the Arizona Department of Transportation (ADOT), the City of Phoenix, the City of Tempe, Pinal County, Town of Guadalupe, the City of Flagstaff, Mohave County, Town of Payson etc. Through these collaborations, she has developed a strong understanding of the unique procedures, standards, and expectations that each agency upholds.

Brief description of project, your role, and record of performance

This project focuses on expanding the east-to-west freeway capacity in the region by introducing a supplementary transportation corridor that connects to Interstate 10 (I-10). This major infrastructure initiative is intended to enhance overall traffic flow by improving the efficiency of the regional transportation network and its key components. In her capacity as Right of Way Coordinator and Agent, Ariel was responsible for the preparation of all required documentation, ensuring clarity, accuracy, and compliance with applicable regulations. Ariel also managed the preparation and submission of relocation and acquisition claims to the Arizona Department of Transportation (ADOT), ensuring all supporting documentation met agency standards. She worked collaboratively with property owners, consultants, and agency representatives to facilitate smooth and timely transactions.

I-10 Broadway Curve Improvement Project ADOT, Phoenix, AZ 12/2020-03/2023

Brief description of project, your role, and record of performance

This project was designed to enhance drainage systems, modify the I-10/143-Broadway Road connections, and construct retaining and sound walls to improve overall infrastructure and community impact. In her role as a Right of Way Coordinator and Agent, Ariel was responsible for the preparation of all necessary transactional documents to support acquisitions and relocations, as well as the accurate preparation and timely submission of claims in accordance with agency guidelines. She regularly obtained bids from approved vendors for services such as moving, signage, and other relocation-related needs. In addition, Ariel was responsible for overseeing the closing of project files, ensuring all documentation was complete, compliant, and properly archived. Ariel also assisted in calculating relocation entitlements for both a residential and a commercial displacee’s. Ariel performed the inspections with the appraiser as well as the Decent Safe and Sanitary inspection for the replacement residential property.

Inland Port of Arizona Improvements Pinal County, Eloy, AZ 11/2020-09/2023

Brief description of project, your role, and record of performance

This project was funded by a $15.3M federal grant for improvements associated with the Inland Port Arizona (IPAZ) development, a 2,700 acre site located east of SR 87. The project improved Hanna Road and Houser Road from SR 87 to Vail Road and SR 87 intersection and drainage improvements at both locations. Ariel served as the Right of Way Agent and Coordinator for this improvement project, overseeing key aspects of the acquisition process from initiation to closeout. She was responsible for preparing all required documentation in accordance with project and regulatory standards and for presenting these materials to property owners in a clear and professional manner. In addition to managing negotiations and document preparation, Ariel was also responsible for the comprehensive closeout of right of way files. This included ensuring that all documentation was complete, properly organized, and in compliance with agency and project requirements, helping to ensure a smooth transition into subsequent project phases.

4.

32nd Street – Cheryl to Cholla City of Phoenix, Phoenix, AZ 09/2024-6/2024

Brief description of project, your role, and record of performance

This project aimed to make sidewalk ramps and driveways ADA compliant, as well as add medians and other improvements down 32nd Street. Ariel served as the sole Right of Way Agent for this improvement project, taking full responsibility for managing all aspects of the right of way acquisition process from inception to completion. Her role involved the preparation, presentation, and execution of all required documentation, ensuring accuracy, regulatory compliance, and clear communication with all stakeholders. Acting on behalf of the City of Phoenix, Ariel facilitated negotiations with property owners, working diligently to achieve fair and amicable agreements that aligned with both the City's goals and the property owners’ concerns.

Van Buren: 7th to 24th Streets City of Phoenix, Phoenix, AZ 06/2023-ongoing role, and record of performance

This project intends to make improvements, including traffic signal upgrades, median additions, landscaping, and ADA-compliant sidewalks and ramps. For this improvement project, Ariel serves as the designated Right of Way Agent, overseeing the full scope of the acquisition process. Her responsibilities include the preparation of all necessary documentation, presentation of offers to property owners, and leading negotiations to facilitate voluntary agreements. She works closely with property owners, project stakeholders, and agency representatives to ensure a smooth and transparent process.

Throughout the course of the project, Ariel has demonstrated strong problem-solving skills, successfully resolving a variety of complex issues related to property interests and owner concerns. In cases where a resolution could not be achieved through negotiation, she was responsible for compiling and organizing complete, well-documented files in preparation for condemnation proceedings, ensuring that all required materials were accurate and in compliance with legal and procedural standards.

• The Offeror shall describe relevant professional qualifications, experience and expertise for any resultant contract.

• The Offeror shall detail relevant work experience where they had a significant role that demonstrates their capability relevant to their proposed role in this contract.

• The Offeror may attach a brief resume to the Bio form outlining their qualifications, experience, and credentials. Any resume submitted is supplemental to this form and does not replace the requirement to complete the Key Personnel Bio.

Background

Name Michelle Williams Proposed Role Senior Acquisition and Relocation Agent, Licensed

% Time Available

75%

Name of Firm

Consultant Engineering, Inc.

Years with Firm

Current Position with Firm Sr. Right of Way Agent Years in Position

Professional Credentials, Education, Training, Licenses, Certifications, etc.

Arizona School of Real Estate and Business, Arizona Real Estate Licensing, 2017; State of Arizona Licensed Real Estate Broker #BR675137000; State of Arizona Notary Public Commission #5489572

AZ Real Estate

License #

BR675137000

Acquisitions Total Years Experience

Total Gov’t

Experienc e

8 Relocations Total Years Experience

Total Gov’t Experience

ARMLS Account Yes No Electronic Key

Access Yes No AZ Notary

Describe knowledge and experience in acquisition services to include inspections, bids, offers, negotiations, condemnation, etc. See SOW section 4.1 and 4.3.

Michelle brings a wealth of experience in managing acquisitions and relocations across both residential and commercial real estate sectors. Her expertise spans the full lifecycle of property transactions, with a particular strength in navigating complex and high-stakes acquisition and relocation projects. Michelle excels at identifying mutually beneficial solutions, consistently transforming even the most challenging scenarios into positive outcomes for all parties involved. Her strategic approach, combined with strong negotiation skills and a deep understanding of stakeholder needs, makes her a trusted asset in achieving successful, win-win resolutions. She is known for performing comprehensive inspection site visits and securing competitive bids from approved, licensed contractors and vendors. She demonstrates a high level of confidence and proficiency in negotiating acquisition transactions, ensuring they are executed efficiently and effectively, while maintaining strict adherence to both Federal and State regulations.

Michelle is responsible for preparing all required correspondence and documentation, presenting each offer in a timely and professional manner. She collaborates closely with property owners and clients to ensure project timelines are met and consistently works toward the successful completion of each acquisition, from initial negotiation through to the close of escrow and final file delivery.

Furthermore, Michelle has an in-depth understanding of the condemnation process, particularly in relation to acquisitions conducted under the Uniform Relocation Assistance and Real Property Acquisition Policies Act (Uniform Act), ensuring full compliance with its requirements.

2.

Describe knowledge and experience in relocation advisory services to include calculating entitlements and replacement housing benefits, bids, notices, inspections, appeals, etc. See SOW section 4.2 and 4.3.

Michelle possesses extensive expertise in both residential and commercial relocations, including those involving complex moves. Her experience in relocation services encompasses the preparation and delivery of all required notices in strict compliance with federal and agency guidelines. Michelle excels in building rapport with displaced individuals, fostering an environment of trust and open communication, which is essential for facilitating smooth relocation processes.

Through conducting thorough relocation interviews, she is able to accurately assess and determine the appropriate entitlements for each displaced person. She places a strong emphasis on securing safe, decent, and sanitary replacement housing for residential displacees and ensures that comprehensive vacate inspections are completed to meet all requirements.

Michelle specializes in managing intricate business relocations, providing attentive, professional guidance to ensure a seamless transition. Michelle successfully executed two of the most complex relocations in her portfolio, one of which required the preparation and submission of over 60 individual claims to the agency for reimbursement. Throughout the process, she worked closely with the displaced commercial tenants, guiding them through the intricacies of eligibility requirements and carefully explaining which items qualified for reimbursement and which did not—always with clarity, professionalism, and diplomacy. Her thoughtful and thorough approach fostered trust and cooperation, ultimately resulting in both displacees opting to purchase replacement properties rather than continue leasing. One of the businesses had unique operational needs that necessitated relocation to two separate sites, a challenge Michelle navigated seamlessly through strategic planning and effective coordination. Her ability to manage highly detailed and sensitive relocations highlights her exceptional problem-solving skills and dedication to client-focused outcomes.Michelle is very adept at obtaining the necessary bids as specified in the Uniform Relocation Assistance and Real Property Acquisition Policies Act (Uniform Act), and she works collaboratively with both displacees and agencies to ensure that all relocations are completed in accordance with project deadlines and regulatory requirements.

3.

Describe knowledge and experience with government entities, preferably DOTs.

Michelle has worked with the following government entities on various Right of Way tasks: ADOT, Yuma County, Mohave County, and Pinal County. The Cities/Towns of Paradise Valley, Phoenix, Flagstaff, San Luis, Yuma, Guadalupe, Prescott Valley, and Payson, among others.

role, and record of performance

This project focuses on expanding the east-to-west freeway capacity in the region by introducing a supplementary transportation corridor that connects to Interstate 10 (I-10). This major infrastructure initiative is intended to enhance overall traffic flow by improving the efficiency of the regional transportation network and its key components. As the Senior Agent, Michelle is responsible for preparing and delivering all required notices and documentation in accordance with applicable regulations. She meets directly with property owners and displaced individuals to ensure their needs are appropriately addressed and to determine their eligibility for benefits. Michelle also coordinates the procurement of all necessary bids from licensed subcontractors, conducts required site visits and inspections, and prepares and submits claims on behalf of both property owners and displacees. Her thorough and hands-on approach ensures that all aspects of the acquisition and relocation process are handled efficiently, professionally, and in full compliance with federal and agency guidelines.

2.

Project Title Client Name and Location Period of Performance I-10 Broadway Curve ADOT, Phoenix, AZ 01/2019-03/2023

Brief description of project, your role, and record of performance

This project was designed to enhance drainage systems, modify the I-10/143-Broadway Road connections, and construct retaining and sound walls to improve overall infrastructure and community impact. The scope included the acquisition of four properties and the relocation of twelve businesses, among them a car dealership and a heavy machinery company relocation. Michelle served as both an Acquisition and Relocation Agent for this project. In her dual role, she was responsible for managing the acquisition process and facilitating the relocation of impacted businesses. Notably, Michelle successfully led the intricate relocation of a fabrication company, a project that demanded meticulous planning, cross-functional coordination, and a highly customized approach. This effort involved managing substitute personal property claims, overseeing the relocation of specialized heavy equipment—some of which required upgrades to meet current regulatory standards—and handling sensitive, classified federal materials with the utmost care and discretion. Throughout the process, Michelle provided proactive, professional support to the business, minimizing operational disruptions and ensuring a seamless transition. Her expertise ensured that all relocations assigened to her for this project were conducted in full compliance with applicable regulations and that affected businesses received professional, attentive support throughout the process.

Avenida del Yaqui Improvements Project Town of Guadalupe, Guadalupe, AZ 01/2020-12/2021

Brief description of project, your role, and record of performance

The Town enhanced a traffic, bicycle, and pedestrian improvement project, resurfacing roadway pavement and installing new curbs and gutters, sidewalks, and striped bicycle facilities. Michelle served as the Project Manager and Right-of-Way lead on this infrastructure improvement project. In this role, she was responsible for selecting and managing subcontractors, establishing and overseeing the project budget, and maintaining ongoing communication with key stakeholders. She closely monitored critical project milestones to ensure that the right-of-way clearance date was achieved on schedule. Michelle ensured that all necessary easements and right-of-way acquisitions were completed in full compliance with federal, state, and local regulations. As Project Manager, she provided oversight of all project documentation, ensured the accuracy of tracking spreadsheets, attended coordination meetings, and supervised the work of agents and support staff. Her leadership helped drive the project forward efficiently and in alignment with regulatory and stakeholder expectations.

4. Project Title Client Name and Location Period of Performance

Cesar Chavez Blvd. Expansion Project City of San Luis, San Luis, AZ 01/2022-01/2023 of project, your role, and record of performance

This improvement project transformed the corridor from a primarily two-lane, rural cross-section roadway to an urban, multimodal corridor with new pedestrian, bicycle, and transit infrastructure. Michelle served as the Project Manager and Senior Acquisition and Relocation Agent for this roadway improvement project, which involved both partial and full acquisitions of commercial and residential properties. In this capacity, she was responsible for coordinating and participating in meetings with key stakeholders, ensuring clear communication and alignment throughout the project. Her duties included creating and maintaining detailed right-of-way reports, preparing all notices and documents associated with each acquisition or relocation, and determining whether properties can be valued through Market Analysis. Michelle was also responsible for leading negotiations with property owners to reach fair and mutually beneficial agreements. Her comprehensive approach ensured that the project progressed smoothly, adhering to timelines and regulatory requirements. Michelle also managed a full residential relocation involving a seasonal agricultural worker, which presented unique challenges due to the tenant’s inconsistent income and limited housing options. Recognizing the complexity of the situation, she conducted extensive research to identify viable alternatives that would accommodate the tenant’s financial circumstances. Ultimately, Michelle located a suitable mobile home that the tenant was able to purchase outright using last resort housing assistance funds. In addition, she coordinated the prepayment of 12 months’ lot fees, ensuring long-term housing stability and a smooth transition. Her resourcefulness and commitment to equitable outcomes were instrumental in achieving a successful resolution for the displaced tenant.

Lonetree Overpass Project City of Flagstaff, Flagstaff, AZ 03/2021-03/2025

Brief description of project, your role, and record of performance

This project aims to alleviate traffic congestion, enhance network connectivity, and provide an additional grade-separated railroad crossing. In her role, Michelle was responsible for the full acquisition process of both residential and commercial properties. This encompassed preparing all necessary documentation, presenting offers to property owners, leading negotiations, and overseeing the escrow process to ensure a smooth transaction. In addition to acquisition responsibilities, Michelle provided comprehensive relocation services. As a skilled relocation agent, she prepared entitlement determinations, conducted meetings with displaced individuals, and assisted them in securing suitable replacement properties. She performed Decent, Safe, and Sanitary (DSS) inspections to ensure the replacement housing met all required standards. Throughout this process, Michelle ensured strict adherence to all Federal guidelines, ensuring that both property owners and displacees received the support and compliance they needed during each stage of the relocation.