ANNEX 1503010 SECTION C CUSTODIAL.docx
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- Solicitation number
- N62473-21-R0020
About this file
This document contains a federal solicitation for custodial services and a related custodial services specification.
The solicitation is for an 8(a) set-aside IDIQ multiple award services contract for custodial services across several states in the Naval Facilities Engineering Command Southwest area of responsibility. The initial task order includes recurring facility investment, pest control, integrated solid waste management, and grounds maintenance and landscaping services, as well as non-recurring facility investment, pest control, and integrated solid waste management at Marine Corps Base Camp Pendleton in California. Responses are due by the date specified in the solicitation. The contract and initial task order will be awarded on a firm-fixed-price basis.
The custodial services specification outlines requirements for recurring scheduled cleaning services, non-recurring work, management and administration, and health and safety protocols. It specifies performance standards for tasks like space cleaning, floor care, restroom services, and building exterior maintenance. It also addresses requirements for custodial service orders and provides definitions, references and inventories in separate sections.
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1503010 – Custodial
| Spec Item |
| Title |
| 1 |
| General Information |
| 1.1 |
| Concept of Operations |
| 2 |
| Management & Administration |
| 2.1 |
| Definitions and Acronyms |
| 2.2 |
| Personnel |
| 2.2.1 |
| Certification, Training, and Licensing |
| 2.3 |
| Special Requirements |
| 2.3.1 |
| Pathogen Exposure |
| 2.4 |
| References and Technical Documents |
| 3 |
| Recurring Work |
| 3.1 |
| Scheduled Services |
| 3.1.1 |
| Space Cleaning |
| 3.1.1.1 |
| Emptying Waste Containers |
| 3.1.1.2 |
| Emptying Recycling Containers |
| 3.1.1.3 |
| Low Area Cleaning |
| 3.1.1.4 |
| Lunch/Break Room Cleaning |
| 3.1.1.5 |
| High Area Cleaning |
| 3.1.1.6 |
| Interior Window Cleaning |
| 3.1.1.7 |
| Exterior Window Cleaning |
| 3.1.1.8 |
| Window Blinds Cleaning |
| 3.1.1.9 |
| Entrance Cleaning |
| 3.1.1.10 |
| Interior Glass Surfaces Cleaning |
| 3.1.1.11 |
| Drinking Fountains Cleaning |
| 3.1.2 |
| Floor Care |
| 3.1.2.1 |
| Sweeping and Dust Mopping |
| 3.1.2.2 |
| Vacuuming Carpets and Rugs |
| 3.1.2.3 |
| Cleaning Walk-off Mats |
| 3.1.2.4 |
| Spray Cleaning and Buffing |
| 3.1.2.5 |
| Wet Mopping |
| 3.1.2.6 |
| Stripping, Coating, and Buffing |
| 3.1.2.7 |
| Carpet and Rug Deep Cleaning |
| 3.1.3 |
| Restroom Services |
| 3.1.3.1 |
| Restroom Cleaning |
| 3.1.3.2 |
| Restroom Supplies |
| 3.1.4 |
| Group Shower/Locker Room Cleaning |
| 3.1.5 |
| Building Perimeter Services |
| 3.1.5.1 |
| Debris Removal |
| 3.1.5.2 |
| Emptying Perimeter Waste Containers |
| 3.2 |
| Custodial Services Orders |
| 4 |
| Non-Recurring Work |
1503010 - Custodial
| Spec Item |
| Title |
| Description |
| 1 |
| General Information |
| The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform custodial services at various locations identified in each Task Order. |
| 1.1 |
| Concept of Operations |
The intent of 1503010 Custodial is to specify the requirements related to the cleaning of facilities. Custodial requirements consist mainly of services that ensure the cleanliness of working environments.
1503010 - Custodial
| Spec Item |
| Title |
| Description |
| 2 |
| Management & Administration |
| 2.1 |
| Definitions and Acronyms |
| Definitions and Acronyms are listed in Section J of each Task Order. |
| 2.2 |
| Personnel |
| The Contractor shall provide personnel with the qualifications, technical knowledge, experience and skills required for efficient operations within the custodial function. |
| 2.2.1 |
| Certification, Training, and Licensing |
| The Project Manager, Site Safety and Health Officer and other Contractor personnel performing work where they may be exposed to blood or other potentially infectious materials shall receive pathogen training prior to beginning service. The Contractor shall submit Pathogen Training Certificates per Section F. |
| 2.3 |
| Special Requirement |
| Safety requirements, operational restrictions, coordination requirements, workmanship, materials, equipment, and tools. |
| 2.3.1 |
| Pathogen Exposure |
| The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials. |
The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR-1910.1030.
Employees in areas subject to higher exposure risk (such as hospitals) shall submit to all required testing and receive vaccinations as required by the installation.
| 2.4 |
| References and Technical Documents |
| References and Technical Documents are listed in Section J of each Task Order. |
1503010 - Custodial
| Spec Item |
| Title |
| Performance Objective |
| Related Information |
| Performance Standard |
| 3 |
| Recurring Work |
| The Contractor shall provide custodial services to ensure facilities are clean and sightly. |
| The Contractor's cleaning techniques and products shall protect the integrity of surfaces, finishes and floor coverings. |
Common Output Level Standards (COLS) are defined by Commander, Navy Installations Command (CNIC) for Navy Shore Commands. Services and associated frequencies are specified for COL1, COL 2, COL 3, and COL 4, in Section J of each Task Order.
The Contractor shall perform custodial services at the associated frequencies provided in Section J of each Task Order.
Customers not funded by CNIC receive services at the associated frequencies shown by Service Class in Section J of each Task Order.
The Contractor shall perform service at frequencies provided in Section J of each Task Order per Mandated Service Classes for Hospitals and Clinics and per Mandated Service Classes for Child Youth Program Facilities.
Maps and Locations for Custodial Services and Floor Plans are included in Section J of each Task Order.
A Custodial Inventory is provided in Section J of each Task Order detailing floor types and surface area, fixtures, and other relevant information.
Facilities are clean and sightly, consistent with the specified COLS and/or service class.
| 3.1 |
| Scheduled Services |
| The Contractor shall provide scheduled custodial services to ensure facilities are clean and sightly. |
| The Contractor shall develop and submit an Annual Work Schedule and Monthly Work Plan for custodial services per Section F. The schedule shall clearly indicate the day of performance of each service for each building. |
Facilities are clean and sightly, consistent with the specified COLS and/or service class.
Work is completed in accordance with the Contractor’s schedule.
| 3.1.1 |
| Space Cleaning |
| The Contractor shall clean spaces to ensure they are clean and sightly. |
| The Contractor shall return furniture and other items moved during performance to their original positions. |
Areas designated as “Clean Rooms” require special uniforms to be donned prior to entering and during the cleaning operation. Clean Room uniforms will be provided by the Government for use by Contractor personnel. Areas to designated as “Clean Rooms” are identified on the Custodial Inventory provided in Section J of each Task Order.
Spaces are clean and sightly consistent with the specified COLS and/or service class.
Furniture and other items moved returned to original position.
Clean Rooms are maintained free of dust in accordance with clean room protocols.
| 3.1.1.1 |
| Emptying Waste Containers |
| The Contractor shall empty waste containers and ensure they are clean. |
| The Contractor shall collect and dispose of items placed adjacent to waste containers and marked "TRASH." Waste collection excludes individual items that exceed 20 pounds in weight. |
All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned.
The Contractor shall collect all waste from desk-side waste containers and/or interior collection points unless otherwise specified based on COL listed in Section J of each Task Order. All waste shall be moved to designated refuse containers.
Waste containers are empty and clean.
Waterproof liners are provided and replaced when soiled or unserviceable.
Services are performed at the specified frequencies.
| 3.1.1.2 |
| Emptying Recycling Containers |
| The Contractor shall empty recycling containers and ensure they are clean. |
| The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE." Waste collection excludes individual items that exceed 20 pounds in weight. |
All recyclable material that is dropped during the removal process shall be picked up and properly disposed.
Provide liners for plastic and glass containers.
The Contractor shall collect all recyclable material from desk-side recycling containers and/or interior collection points unless otherwise specified based on COL listed Section J of each Task Order. All recyclable material shall be moved to building collection site. Interior collection points and building collection sites are identified on Floor Plans in Section J of each Task Order.
Recycling containers are empty and clean.
Services are performed at the specified frequencies.
| 3.1.1.3 |
| Low Area Cleaning |
| The Contractor shall provide low area cleaning services to ensure surface areas are clean. |
| Low area cleaning includes dusting and wiping clean all furniture and fixtures (e.g., partitions, radiators, hand rails, grills, ledges, sills, walls, moldings, ledges, baseboards, doors, and light fixtures) to a maximum height of 7'-0" above floor level. |
Low area cleaning does not include desktops of occupied cubicles or offices.
Areas to receive low area cleaning are identified on the Custodial Inventory in Section J of each Task Order.
Surfaces are clean.
Cleaning is performed at the specified frequencies.
| 3.1.1.4 |
| Lunch/Break Room Cleaning |
| The Contractor shall provide cleaning services in lunch/break room areas to ensure areas are clean and sanitary. |
| Employee lunch/break room areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas. Where present, soap and paper towel dispensers shall be refilled. |
The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated refuse containers.
All waste that is dropped during the waste removal process shall be picked up and properly disposed.
Lunch/break room is clean and sanitary.
Lunch/break room waste containers are empty, clean, and waterproof liners have been replaced.
Dispensers are refilled and supplies are stocked.
Services are performed at the specified frequencies.
| 3.1.1.6 |
| High Area Cleaning |
| The Contractor shall provide high area cleaning services to ensure surfaces are clean. |
| High area cleaning includes dusting and wiping clean all surfaces above 7'-0" from floor level (e.g., overhead piping, light fixtures, ceiling fans, vents, and ceiling areas). |
The Contractor shall clean the exterior and interior surfaces of the light fixture.
The Contractor shall ensure that overhead fixtures are protected from damage.
High area cleaning includes removal of all debris created, including debris falling into low areas.
Surfaces are clean.
Cleaning is performed at the specified frequencies.
| 3.1.1.7 |
| Interior Window Cleaning |
| The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly. |
| Interior window cleaning shall be scheduled concurrently with exterior window cleaning. |
Interior window cleaning shall include wiping clean all window sashes, sills, woodwork, and other surroundings of glass.
All interior windows are clean and sightly.
Cleaning is performed at the specified frequencies.
| 3.1.1.8 |
| Exterior Window Cleaning |
| The Contractor shall clean window surfaces and adjacent areas to ensure that surfaces are clean and sightly. |
| Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass. |
When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled.
Exterior window cleaning shall be scheduled concurrently with interior window cleaning.
All exterior windows are clean and sightly.
Cleaning is performed at the specified frequencies.
| 3.1.1.9 |
| Window Blinds Cleaning |
| The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner. |
| The Contractor shall clean both sides of blinds. |
Blinds may be removed for cleaning.
Blinds are clean and in the same operational condition as prior to cleaning.
If removed for cleaning, blinds are returned to their original location within two working days.
Cleaning is performed at the specified frequencies.
| 3.1.1.10 |
| Entrance Cleaning |
| The Contractor shall clean doors and all associated glass of the entrance to ensure doors and glass surfaces are clean and sightly. |
| Entrances surfaces include but are not limited to doors, associated transoms, and sidelights. |
When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass.
Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.
Glass surfaces are clean and sightly on both sides and for the full height of the glass.
Doors are clean and free of all dirt and marks.
Cleaning is performed at the specified frequencies.
| 3.1.1.11 |
| Interior Glass Surfaces Cleaning |
| The Contractor shall clean all interior glass to ensure glass surfaces are clean and sightly. |
| Glass surfaces include but are not limited to interior doors, partitions, and walls. |
Surfaces shall be free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height.
Glass surfaces are clean and sightly on both sides and for the full height of the glass.
Cleaning is performed at the specified frequencies.
| 3.1.1.12 |
| Drinking Fountains Cleaning |
| The Contractor shall clean drinking fountains to ensure they are clean, sanitary, and sightly. |
| Drinking fountain surfaces shall be properly disinfected. |
| Drinking fountains are clean, sanitary, and sightly. |
Cleaning is performed at the specified frequencies.
| 3.1.2 |
| Floor Care |
| The Contractor shall provide floor care services to ensure they are clean and sightly. |
| The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position. |
When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage.
Floor care services shall be performed in a manner that minimizes interference with daily operations.
The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety.
Floors in Dust Free spaces shall be serviced using equipment, which emit airborne particles no larger than 0.3 micrometers, and are 99.9% efficient. Dust Free service areas are identified on the Custodial Inventory in Section J of each Task Order. Equipment to be used in these spaces requires prior approval of the KO. The Contractor shall maintain equipment used in these spaces at optimum serviceability. Equipment that cannot achieve the specified requirements shall be replaced immediately by the Contractor.
Floors are clean and sightly consistent with the specified COLS and/or service class.
| 3.1.2.1 |
| Sweeping and Dust Mopping |
| The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust. |
| The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators. |
| Floors are free of debris and dust. |
Services are performed at the specified frequencies.
| 3.1.2.2 |
| Vacuuming Carpets and Rugs |
| The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust. |
| Contractor shall provide spot cleaning as needed. |
| Carpets and rugs are free of debris and dust. |
Services are performed at the specified frequencies.
| 3.1.2.3 |
| Cleaning Walk-off Mats |
| The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean. |
The Contractor shall return mats to their original locations after cleaning.
The Contractor shall notify the KO when walk-off mats are defective, missing, or not serviceable.
Walk-off mats and surfaces below the mats are clean.
Services are performed at the specified frequencies.
| 3.1.2.4 |
| Spray Cleaning and Buffing |
| The Contractor shall spray clean and buff floors to ensure floors are clean and present a sightly appearance. |
| The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates. |
Floor products used shall result in a non-slip finish.
Floors are clean and have a uniform glossy finish.
Non-slip floors are clean and have a uniform matte finish.
Services are performed at the specified frequencies.
| 3.1.2.5 |
| Wet Mopping |
| The Contractor shall wet mop floors to ensure that floors are clean. |
| The Contractor shall wet mop uncarpeted floors, including stairwells and elevators. Scuff marks, spots, and dried stains shall be removed. |
Hospital, clinic and galley floors to be sanitized are identified on the Custodial Inventory in Section J of each Task Order.
Floors are clean.
Hospital, clinic, and galley floors are clean and sanitary.
Services are performed at the specified frequencies.
| 3.1.2.6 |
| Stripping, Coating, and Buffing |
| The Contractor shall strip, coat and buff floors to ensure that floors are clean and sightly. |
The Contractor shall coat floors to ensure continuous protection.
The Contractor shall strip, coat, and buff uncarpeted floors, including stairwells and elevators.
The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates.
The Contractor shall apply sufficient coats of product to protect floors from traffic and use.
Floor products used shall result in a non-slip finish.
Floors are clean, free of previously applied coat, and have a uniform glossy finish.
Floors are properly coated and protected.
Non-slip floors are clean and have a uniform matte finish.
Services are performed at the specified frequencies.
| 3.1.2.7 |
| Carpet and Rug Deep Cleaning |
| The Contractor shall deep clean carpets and rugs to ensure that floors are clean, sightly and available for use in a timely manner. |
| Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes. |
Carpets and rugs are clean.
Carpets and rugs are dry and passable in 12 hours.
Services are performed at the specified frequencies.
| 3.1.3 |
| Restroom Services |
| The Contractor shall service restrooms to ensure they are clean, sanitary, sightly, and stocked with sufficient supplies. |
| The Contractor shall inform the KO when dispensers, fixtures, and drinking fountains are damaged or missing. |
The Contractor shall clean locker rooms and showers as part of restroom services.
Restrooms are clean, sanitary, and sightly consistent with the specified service class and COLS.
Restrooms are adequately stocked with restroom supplies.
Services are performed at the specified frequencies.
| 3.1.3.1 |
| Restroom Cleaning |
| The Contractor shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors. |
| All cleaning materials and equipment used in restrooms shall not be used in any other areas outside the restrooms. |
Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.
All restroom floors, walls, partitions, fixtures, mirrors, and shower areas shall be disinfected.
All graffiti from restroom surfaces shall be removed.
All waterless urinals shall be maintained in accordance with manufacturers’ recommendations, and at the frequency required by use. Waterless urinals are listed on the Custodial Inventory in Section J of each Task Order.
All restrooms are clean, sanitary, and free of offensive odors.
No graffiti present on restroom surfaces.
Cleaning is performed at the specified frequencies.
| 3.1.3.2 |
| Restroom Servicing |
| The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and waste containers are emptied. |
Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.
The Contractor shall collect all waste from all restrooms. All waste shall be moved to designated refuse containers.
All waste that is dropped during the waste removal process shall be picked up and properly disposed.
Restroom supplies are filled to capacity and are available.
Restroom waste containers are empty, clean, and waterproof liners have been replaced.
Services are performed at the specified frequencies.
| 3.1.4 |
| Group Shower/Locker Room Cleaning |
| The Contractor shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary. |
| All cleaning materials and equipment used in shower/locker rooms shall not be used in any other areas outside the shower/locker rooms. |
Cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls shall not be used to clean showers, lavatories and sinks.
The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers.
All waste that is dropped during the waste removal process shall be picked up and properly disposed.
Shower/locker room supplies include toilet paper, toilet seat protectors, soap, and paper towels. Utilize dispenser where available.
All shower/locker rooms are clean, sanitary, and free of offensive odors.
Shower/locker room waste containers are empty, clean, and waterproof liners have been replaced.
Shower/locker room supplies are filled to capacity and are available.
Cleaning is performed at the specified frequencies.
| 3.1.5 |
| Building Perimeter Services |
| The Contractor shall provide building perimeter services to ensure that they are sightly. |
| The building perimeter is defined as the area within five feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas as indicated on Maps and Locations in Section J of each Task Order. |
| Building perimeters are sightly consistent with the specified COLS and/or service class. |
| 3.1.5.1 |
| Debris Removal |
| The Contractor shall remove debris from the building perimeter to ensure a sightly appearance. |
| The Contractor shall deposit all debris in the designated waste container. |
| Building perimeters are clear of debris. |
Services are performed at the specified frequencies.
| 3.1.5.2 |
| Emptying Perimeter Waste Containers |
| The Contractor shall empty perimeter waste containers and ensure they are clean. |
| The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers. |
The Contractor shall collect and dispose of items placed adjacent to waste containers.
The Contractor shall empty ash urns and refill or replace sand as necessary.
All waste that is dropped during the waste removal process shall be picked up and properly disposed.
Provide waterproof liners and replace when needed.
Waste containers are empty and clean.
Waterproof liners are provided and replaced when soiled or unserviceable.
Services are performed at the specified frequencies.
| 3.2 |
| Custodial Service Orders |
| The Contractor shall perform custodial service order work in a timely manner to accomplish any custodial work identified within the entire boundary of the installation to ensure requirements are responded to and completed in accordance with specified standards. |
| The Contractor shall receive custodial service orders in accordance with the work reception requirements in Annex 2. |
The Contractor shall schedule and perform custodial service orders in a way that minimize disruptions to customers and Government operations.
The Government may issue custodial service orders for work requirements at any location within the defined boundaries of this contract for any reason at the discretion of the KO. Custodial service orders will include a wide variety of work. Sample of historical custodial service order data is provided in Section J of each Task Order.
The Contractor has full responsibility for any work up to the custodial service order limit of liability of $500 in direct labor and direct material cost per custodial service order. The Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits of liability.
The Contractor shall notify the KO upon identification that the custodial service order will exceed the specified limits of liability in accordance with reporting requirements in Annex 2. If a non-recurring work is issued for the portion exceeding the specified custodial service order limits of liability, the Government will only pay for the portion of direct labor and direct material that exceeds the custodial service order limits.
Example: If a custodial service order requires $600 in direct labor and direct material cost, the Government may issue a task order in accordance with the Non-Recurring Work provisions of the contract for the $100 in direct labor and direct material cost that exceeds the custodial service order limit of liability.
The Contractor may invoice for completed custodial service orders. The Contractor shall not invoice for incomplete custodial service orders and custodial service orders not issued. A modification will be process at the end of each period of performance to deduct for custodial service orders not issued and incomplete custodial service orders. Deduction will be based on the unit prices specified in Section J of each Task Order.
The Contractor shall submit a monthly summary of completed custodial service orders per Section F.
Custodial service order work is completed within the period of performance specified on the custodial service order.
Custodial service orders are signed by the original requestor or PAR prior to being closed.
1503010 - Custodial Services
| Spec Item |
| Title |
| Performance Objective |
| Related Information |
| Performance Standard |
| 4 |
| Non-Recurring Work |
| Non-Recurring work may be ordered utilizing DoD FedMall in accordance with Section H or on a task order in accordance with the PROCEDURES FOR ISSUING ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order. |
| Refer to Non-Recurring Work ELINs for task listings, descriptions, and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance standards for Non-Recurring work will be the same as those in Spec Item 3 where applicable. |
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