ANNEX 0501070 SECTION C PASSENGER TERMINAL AND CARGO HANDLING.docx
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- Solicitation number
- N62473-21-R0020
About this file
This solicitation seeks proposals for an 8(a) set-aside Indefinite Delivery Indefinite Quantity Multiple Award Service Contract for facility investment, pest control, integrated solid waste management, and grounds maintenance and landscaping services at various locations in Arizona, California, Colorado, Nevada, New Mexico, and Utah. The initial task order under the IDIQ contract includes recurring services in these areas at Marine Corps Base Camp Pendleton, California. Offerors must demonstrate the ability to perform multiple task orders simultaneously across locations. The Naval Facilities Engineering Command is the contracting agency.
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0501070 – Passenger Terminal & Cargo Handling
Table of Contents
| Spec Item |
| Title |
| 1 |
| General Information |
| 1.1 |
| Concept of Operations |
| 2 |
| Management and Administration |
| 2.1 |
| Definitions and Acronyms |
| 2.2 |
| Personnel |
| 2.2.1 |
| Personnel Requirements |
| 2.3 |
| Special Requirements |
| 2.4 |
| References and Technical Documents |
| 3 |
| Recurring Work |
| 3.1 |
| Passenger Terminal Services |
| 3.1.1 |
| Passenger Counter Services |
| 3.1.1.1 |
| Passenger Processing |
| 3.1.1.2 |
| Personnel and Baggage Screening |
| 3.1.1.3 |
| Baggage Claim Services |
| 3.1.2 |
| Aircraft Arrivals and Departures |
| 3.1.2.1 |
| Passenger Handling Services |
| 3.1.2.2 |
| Shuttle Services |
| 3.1.2.3 |
| Customs and Agriculture Coordination |
| 3.2 |
| Cargo Handling Services |
| 3.2.1 |
| Cargo Loading |
| 3.2.1.1 |
| Inspecting |
| 3.2.1.2 |
| Packing and Palletizing |
| 3.2.1.3 |
| Weighing and Manifesting |
| 3.2.1.4 |
| Transporting |
| 3.2.2 |
| Cargo Unloading |
| 3.2.2.1 |
| Transporting |
| 3.2.2.2 |
| Delivering |
| 3.2.3 |
| Baggage Handling |
| 3.2.3.1 |
| Packing and Palletizing |
| 3.2.3.2 |
| Loading and Unloading |
| 4 |
| Non-recurring Work |
0501070 – Passenger Terminal and Cargo Handling
| Spec Item |
| Title |
| Description |
| 1 |
| General Information |
| The Contractor shall provide all labor, management, supervision, tools, material, and equipment required to perform passenger terminal and cargo handling services at various locations identified in each Task Order. |
| 1.1 |
| Concept of Operations |
| The intent of 0501070 Passenger Terminal and Cargo Handling is to specify the requirements for passenger counter services, aircraft arrivals and departures, cargo loading and unloading, and baggage handling. |
0501070 – Passenger Terminal and Cargo Handling
| Spec Item |
| Title |
| Description |
| 2 |
| Management and Administration |
| 2.1 |
| Definitions and Acronyms |
| Definitions and Acronyms are listed in Section J of each Task Order. |
| 2.2 |
| Personnel |
| The Contractor shall provide personnel with the qualifications, technical knowledge, experience, and skills required for efficient operation, maintenance, and repair in support of passenger terminal and cargo handling services. |
| 2.2.1 |
| Certification, Training and Licensing |
| Specific certification and training requirements are addressed in Section J of each Task Order. |
The Contractor shall submit proof of all certification, training, and licensing requirements per Section F.
| 2.3 |
| Special Requirements |
| Safety requirements, operational restrictions, coordination requirements, workmanship, materials, equipment, and tools. |
| 2.4 |
| References and Technical Documents |
| References and Technical Documents are listed in Section J of each Task Order. |
0501070 – Passenger Terminal and Cargo Handling
| Spec Item |
| Title |
| Performance Objective |
| Related Information |
| Performance Standard |
| 3 |
| Recurring Work |
| The Contractor shall provide passenger terminal and cargo handling services to ensure authorized passengers are embarked and disembarked and cargo is loaded and unloaded safely, securely, and in a timely manner to support scheduled arrivals and departures. |
| The Contractor shall operate GSE per NAVAIR 00-80T-96, U.S. Navy Support Equipment Common Basic Handling & Safety Manual. |
| Services are provided in a safe and timely manner as specified. |
No unauthorized personnel or contraband is allowed within the terminal.
Cargo is verified safe for shipment and is loaded and unloaded without damage.
| 3.1 |
| Passenger Terminal Services |
| The Contractor shall provide passenger terminal services to ensure passengers and baggage are checked-in, screened, embarked, and disembarked in a courteous and timely manner to support scheduled arrivals and departures. |
| Site maps for passenger terminal services are provided in Section J of each Task Order. |
Passenger terminal services include, but are not limited to, passenger assistance, passenger and baggage processing, and maintaining a status display of arrivals and departures.
The Contractor shall process, manifest, load, and unload passengers for transient aircraft per AMCI24-101, Military Airlift Passenger Service, DoD 4515.13, Air Transportation Eligibility, and OPNAVINST 4660.3, Department of Navy Air Terminal Procedures, to include data collection and reporting as required for GATES.
The Contractor shall obtain flight schedule information and monitor changes via the Joint Air Logistics Information System (JALIS) website.
The Contractor shall extend special consideration in processing Distinguished Visitor (DV) passengers to ensure they are provided the appropriate level of treatment per paragraph 3.2 of OPNAVINST 4660.3 and paragraph 24 of AMCI24-101, Volume 14. The Contractor shall escort DVs and other designated passengers to the DV Lounge.
The Contractor shall provide customer survey forms, as shown in Section J of each Task Order, to all passengers and submit all completed forms and summary of results per Section F.
Historical data for passenger terminal services is provided in Section J of each Task Order.
Services are provided in a safe and timely manner as specified.
No unauthorized personnel or contraband is allowed within the terminal.
| 3.1.1 |
| Passenger Counter Services |
| The Contractor shall provide counter services to ensure passengers and baggage are accurately processed in a courteous and timely manner. |
| The Contractor shall provide passenger counter services including, but not limited to processing of passengers and baggage, security screening, and space available service per OPNAVINST 4660.3, AMCI24-101, and DoD 4515.13. |
| All passengers and baggage are accurately processed and screened in sufficient time to support scheduled departures. |
Passengers are provided support for mishandled baggage as specified.
| 3.1.1.1 |
| Passenger Processing |
| The Contractor shall provide check-in services to ensure passengers are accurately processed in a courteous and timely manner. |
The Contractor shall check travel orders, identification, and area of clearance to determine eligibility, authority, and priority to travel in DoD aircraft.
The Contractor shall determine passenger travel eligibility per DoD 4515.13 and maintain a Space A listing per AMC regulations, DoD 4515.13, and AMCI24-101. The Contractor shall assist passengers in completing Space A forms as required.
Passengers are required to report a minimum of two hours prior to scheduled departure time per OPNAVINST 4660.3. The Contractor shall immediately notify the Air Terminal Officer (ATO) of any passenger that arrives too late to process in time for departure. At one hour prior to scheduled departure time, the Contractor shall release seats for booked passengers and fill vacancies from the Space A listing.
The Contractor shall contact security personnel if there is a dispute or situation when a passenger has arrived without proper credentials and documents.
The Contractor shall process passengers, including, but not limited to, registering, preparing boarding passes, manifesting flights, and providing flight announcements per Chapter 3 of OPNAVINST 4660.3 and Section C of AMCI24-101, Volume 14.
The Contractor shall utilize GATES to check on reservations, register new passengers, and check flight arrivals and departures.
The Contractor shall weigh, tag, and manifest passenger baggage per Chapter 4 of OPNAVINST 4660.3 and Section C of AMCI24-101, Volume 14.
Manifests shall be processed per paragraph 3.5 of OPNAVINST 4660.3 and paragraph 38 of AMCI24-101, Volume 14.
Boarding passes are provided only to authorized and eligible passengers.
Space A travelers are provided boarding passes based on availability and priority.
All passengers processed and manifest prepared 30 minutes prior to scheduled aircraft departure.
| 3.1.1.2 |
| Personnel and Baggage Screening |
| The Contractor shall screen all personnel and baggage prior to entering the secured portion of the terminal to ensure the absence of contraband in a timely manner. |
| The Contractor shall screen all personnel per Federal Aviation Administration (FAA) security requirements per 49CFR1549 Certified Cargo Screening Program and Title 14 Code of Federal Regulation (CFR) 107 and 108. |
The Contractor shall screen baggage prior to personnel entering the secured portion of the terminal for the presence of contraband. Contraband includes those prohibited items defined in OPNAVINST 3730.9, NAVSUP P505, and the Federal Acquisition Regulations (FAR)/ Aeronautical Information Manual (AIM).
The Contractor shall perform anti-hijacking procedures by controlling and directing passengers through the terminal per OPNAVINST 3730.9, and Section D of AMCI24-101, Volume 14.
The Contractor shall comply with the screening and authorization of armed passengers and authorized firearms within baggage per Chapter 2 of OPNAVINST 4660.3 and Section D of AMCI24-101, Volume 14.
No unauthorized personnel or contraband is allowed within the secured portion of the terminal.
Screening procedures shall be completed in sufficient time to prevent delay in the scheduled departure of the aircraft.
| 3.1.1.3 |
| Baggage Claim Services |
| The Contractor shall provide baggage claim services to ensure mishandled baggage is recovered and claims for lost, damaged, or pilfered baggage are processed in a courteous and timely manner. |
| The Contractor shall provide baggage claim services per Chapter 4 of OPNAVINST 4660.3 and Section B of AMCI24-101, Volume 14. |
The Contractor shall provide information and forms to passengers regarding claim procedures for lost, damaged, mishandled, and pilfered baggage per Manual of the Judge Advocate General (JAGMAN), ART 21038, Chapter 21.
The Contractor shall advise the ATO of any reported damaged or pilfered baggage within two hours of notification.
Once the baggage is recovered, the Contractor shall coordinate onward movement per Section B of AMCI24-101, Volume 15.
Recovered baggage is delivered to passenger within 48 hours of recovery.
Reports of lost or damage baggage are processed as specified.
Passengers briefed on claim procedures and provided with appropriate forms within 15 minutes of notification of lost or damaged baggage.
| 3.1.2 |
| Aircraft Arrivals and Departures |
| The Contractor shall support scheduled aircraft arrivals and departures to ensure authorized passengers are embarked and disembarked in a safe, secure, and timely manner. |
The inventory of GSE is provided with the GFE listed in Section J of each Task Order.
The Contractor shall perform daily preoperational checks and maintenance of applicable GSE per Volume I and Chapter 18 of Volume V of OPNAVINST 4790.2 All repairs necessary for operation and safety of GSE shall be reported to the ATO and will be performed by the Government.
Passengers are embarked and disembarked in a safe manner.
Disembarking is completed within ten minutes of arrival and embarking is completed 15 minutes prior to scheduled departure.
| 3.1.2.1 |
| Passenger Handling |
Services
| The Contractor shall provide passenger handling services to ensure authorized passengers are embarked and disembarked in a safe, secure, and timely manner. |
| The Contractor shall control passenger boarding to prevent unauthorized passengers and stowaways from entering aircraft. |
Manifests shall be verified and closed out with appropriate copies distributed per paragraph 3.5 of OPNAVINST 4660.3 and paragraph 38 of AMCI24-101, Volume 14. The Contractor shall request and receive aircrew permission prior to commencing boarding.
The Contractor shall inspect aircraft and immediately report stowaways to security personnel per paragraph 2.9 of OPNAVINST 4660.3 and Section C of AMCI24-101, Volume 14.
Passengers are kept clear of hazard areas per applicable aircraft Naval Air Training and Operating Procedures Standardization Program (NATOPS) manual during embarking and disembarking.
No unauthorized passengers are allowed aboard aircraft.
Disembarking is completed within ten minutes of arrival and embarking is completed within 15 minutes prior to scheduled departure.
Manifests are verified and closed out with appropriate copies distributed as specified.
| 3.1.2.2 |
| Shuttle Services |
| The Contractor shall provide shuttle services to ensure personnel are transported between the terminal and the aircraft in a safe and timely manner. |
| The Contractor shall provide transportation to and from aircraft for customs and agriculture inspectors, aircrew, and passengers when aircraft cannot be accommodated within a reasonable walking distance of air terminal. |
Select one of the two methods below that applies to the local requirements of this contract:
Method 1: The Government will furnish or make available to the Contractor vehicles for the performance of shuttle services. An inventory of GFE is provided in Section J of each Task Order.
OR
Method 2: The Contractor shall provide shuttle vehicles appropriate for the safe and efficient transfer of passengers and baggage between the terminal and aircraft. The Contractor shall remove from service any vehicle deemed unsafe for operation by the Government. Shuttle vehicles taken out of service for repair do not excuse the Contractor from meeting the requirements of this contract.
The Contractor shall meet aircraft on arrival with sufficient vehicles to transport passengers and assist passengers in embarking and disembarking.
The historical data in Section J of each Task Order indicates the number of scheduled flights when shuttle services were required.
Passengers are kept clear of hazard areas per applicable aircraft NATOPS manual when transported between terminal and aircraft.
Shuttle services are provided without personnel injury or equipment damage due to Contractor negligence.
Shuttle is available within five minutes of aircraft landing and 30 minutes prior to scheduled departure.
The special needs of handicapped passengers are met.
| 3.1.2.3 |
| Customs and Agriculture Coordination |
| The Contractor shall coordinate with customs and agriculture officials to ensure officials are notified of arriving OCONUS passengers and baggage in a timely manner. |
| The Contractor shall notify customs and agriculture officials to schedule inspections when required per DoD 4500.54, Foreign Clearance Guide, and local instructions. |
Officials are notified four hours prior to arrival of aircraft requiring inspection.
| 3.2 |
| Cargo Handling Services |
| The Contractor shall provide cargo handling services to ensure aircraft are loaded and unloaded in a safe, secure, proper, and timely manner to support scheduled departures and arrivals. |
| Site maps for the cargo handling services are provided in Section J of each Task Order. |
The Contractor shall process, manifest, load, and unload cargo per AMCI24-101, DoD 4515.13, and OPNAVINST 4660.3, to include data collection and reporting as required for GATES.
The Contractor shall receive and process all cargo for delivery, prepare for shipment and delivery of cargo, store cargo, and maintain records of all cargo. Records shall be prepared and maintained to document cargo receipts and track movement per OPNAVINST 4660.3.
The Contractor shall perform all cargo handling services within the time constraints of the Estimated Time of Arrival (ETA) and Estimated Time of Departure (ETD) of cargo and passenger-type aircraft as stated on Joint Operational Support Airlift Center (JOSAC) or JALIS website.
Historical data for cargo handling services is provided in Section J of each Task Order.
Cargo is verified safe for shipment and is loaded and unloaded without damage.
Cargo is packaged and loaded to prevent damage during shipment.
Cargo is correctly processed as specified.
Loading and unloading is completed within specified times.
| 3.2.1 |
| Cargo Loading |
| The Contractor shall provide cargo loading services to ensure cargo is loaded in a safe, secure, proper, and timely manner. |
| The Contractor shall promptly load cargo onto aircraft upon request of the aircraft loadmaster per Chapter 5 of OPNAVINST 4660.3, AMCI 24-101, Volume 11, and the applicable aircraft loading manual. |
| Cargo is verified safe for shipment and is transported without damage. |
Cargo is packaged and loaded to prevent damage during shipment.
Cargo is correctly processed as specified.
Loading is completed within the specified time.
| 3.2.1.1 |
| Inspecting |
| The Contractor shall inspect all cargo to ensure authorized material is packaged and safe for shipment and notification of discrepancies are made in a timely manner. |
| The Contractor shall perform a quality control inspection of cargo prior to staging per Chapter 5 of OPNAVINST 4660.3 and AMCI24-101, Volume 11. |
The Contractor shall inspect cargo to confirm the absence of unauthorized hazardous material. All hazardous cargo must be properly certified, documented, and marked per NAVSUP P505.
The Contractor shall perform hazardous material inspections and certifications for cargo that has not been previously inspected by a qualified, certified, and designated hazardous material inspector of the shipping organization as requested.
If hazardous material inspection discrepancies are discovered, the Contractor shall notify the loadmaster, pilot, the shipping organization, and the ATO within 15 minutes after discovery or prior to aircraft departure, whichever occurs first. After resolution of the discrepancy by the parties involved, the Contractor shall complete cargo reinspection and certification as described above.
The Contractor shall submit the completed Inspection and Quality Control Procedures Checklist per Section F.
No unauthorized material is loaded.
All cargo is verified safe for shipment as specified.
The loadmaster, pilot, shipping unit, and the ATO are notified of discrepancies within 15 minutes after discovery or prior to aircraft departure, whichever occurs first.
Inspections are accurately documented and submitted within the specified time.
| 3.2.1.2 |
| Packing and Palletizing |
| The Contractor shall properly pack and palletize cargo to ensure cargo is staged for loading in a timely manner. |
| Ensure hazardous materials are properly positioned on the pallet and meet compatibility requirements per Chapter 5 of OPNAVINST 4660.3 and AMCI24-101, Volume 11, NAVSUP P505, and the applicable aircraft loading manual. |
| Cargo is packed and palletized as specified. |
Designated cargo is staged two hours prior to aircraft loading.
| 3.2.1.3 |
| Weighing and Manifesting |
| The Contractor shall weigh and manifest all cargo prior to loading to ensure the loadmaster can properly load aircraft and cargo is accurately documented. |
| The Contractor shall provide weight and balance manifests to the loadmaster prior to loading cargo. |
The Contractor shall weigh, document, and manifest cargo per Chapter 5 of OPNAVINST 4660.3 and AMCI24-101, Volume 11.
Manifests shall be processed per paragraph 5.7 of OPNAVINST 4660.3 and AMCI24-101, Volume 11.
All cargo is weighed, documented, and manifest is prepared 30 minutes prior to scheduled aircraft departure.
Accurate weights of all cargo are provided to loadmaster prior to loading.
| 3.2.1.4 |
| Cargo Transporting (Arrival) |
| The Contractor shall transport all cargo from the staging area to the aircraft to ensure cargo is loaded in a safe, secure, and timely manner. |
The Contractor shall load cargo while maintaining safety standards to ensure aircraft limitations and restrictions are not exceeded.
The ATO may designate specific loading times and will provide notice at least 24 hours in advance.
Cargo is transported and loaded on the aircraft without damage due to Contractor negligence.
Cargo is properly secured to prevent damage during shipment.
Loading is completed within the 30 minutes prior to ETD.
| 3.2.2 |
| Cargo Unloading |
| The Contractor shall provide cargo unloading services to ensure cargo is unloaded and delivered to the proper location in a safe and timely manner. |
| The Contractor shall commence unloading and delivery of cargo from aircraft promptly upon arrival of aircraft. |
| Unloading of aircraft is completed without damage. |
Cargo is unloaded and properly delivered within specified times.
| 3.2.2.1 |
| Cargo Transporting (Departure) |
| The Contractor shall transport all cargo from the aircraft to ensure cargo is unloaded in a safe and timely manner. |
| The Contractor shall meet the aircraft with appropriate equipment and personnel to unload the types and amount of cargo as stated on JOSAC or JALIS website. |
The ATO may designate specific unloading times and will provide notice at least 24 hours in advance.
Cargo is unloaded from the aircraft and transported without damage due to Contractor negligence.
Aircraft are unloaded within 30 minutes upon arrival of aircraft.
| 3.2.2.2 |
| Cargo Delivery |
| The Contractor shall deliver cargo to designated locations to ensure cargo is properly delivered in a safe and timely manner. |
| The Contractor shall deliver cargo to areas designated by the Fleet Liaison Officer. |
The Contractor shall provide storage and security for all unclassified cargo shipments until properly released to receiving agencies.
Notify authorized consignee of all mail and cargo with movement priority indicators (e.g., Mission Capability (MICAP), 999), and provide for release within three hours of aircraft unload completion.
Notify authorized consignee of general cargo and provide for release within 18 hours of aircraft unload completion.
Cargo is delivered to the designated location and provided for release within two working days.
Cargo is delivered to the designated location without damage due to Contractor negligence.
| 3.2.3 |
| Baggage Handling |
| The Contractor shall provide baggage handling services to ensure baggage is properly loaded and unloaded in a safe and timely manner. |
| The Contractor shall move baggage carts to aircraft, load, and unload baggage from aircraft, and return carts and baggage to air terminal baggage cart area and assist passengers in claiming their baggage. |
The Contractor shall provide disposition of unclaimed baggage per Chapter 5 of OPNAVINST 4660.3.
Onward movement of mishandled baggage due to Contractor negligence shall be provided at no additional cost to the Government.
Baggage is correctly processed as specified.
Baggage is loaded and unloaded from aircraft without damage.
Aircraft are unloaded and loaded prior to scheduled departure.
| 3.2.3.1 |
| Packing and Palletizing |
| The Contractor shall properly pack and palletize baggage to ensure baggage is staged for loading in a timely manner. |
| When specified by the ATO or loadmaster, the Contractor shall palletize baggage as cargo per Chapter 5 of OPNAVINST 4660.3 and AMCI24-101, Volume 11, and the applicable aircraft loading manual. |
| Baggage is packed and palletized as specified. |
Designated baggage is staged one hour prior to aircraft loading.
| 3.2.3.2 |
| Loading and Unloading |
| The Contractor shall transport all baggage between the staging area and the aircraft to ensure baggage is loaded and unloaded in a safe, secure, proper, and timely manner. |
| The Contractor shall load and unload baggage while maintaining safety standards to ensure aircraft limitations and restrictions are not exceeded. |
The inventory of GSE for baggage handling is provided with the GFE listed in Section J of each Task Order. The Contractor shall perform daily preoperational checks and maintenance of applicable GSE per Volume I and Chapter 18 of Volume V of OPNAVINST 4790.2.
All repairs necessary for operation and safety of GSE shall be reported to the ATO and will be performed by the Government.
Baggage is loaded and unloaded on the aircraft without damage due to Contractor negligence.
Baggage is properly secured to prevent damage during shipment.
Baggage is correctly processed as specified.
Loading and unloading is completed 15 minutes prior to scheduled aircraft departure.
0501070 – Passenger Terminal and Cargo Handling
| Spec Item |
| Title |
| Performance Objective |
| Related Information |
| Performance Standard |
| 4 |
| Non-Recurring Work |
| Non-recurring work may be ordered utilizing DoD FEDMALL in accordance with Section H or on a task order in accordance with the PROCEDURES FOR ISSUING ORDERS clause in Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order. |
| Refer to non-recurring ELINs for task listings, descriptions and related requirements. All periods of performance are measured from issue date of order to acceptance of the work. Performance Standards for non-recurring work will be the same as those in Spec Item 3 where applicable. |
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