Management_Services,_City_Parking_Facilities_(Addendum_#6_Revision).pdf

RFP- 25 - 001

MANAGEMENT SERVICES, CITY PARKING FACILITIES

City of St. Petersburg

P.O. Box 2842

St. Petersburg, FL 33731

RELEASE DATE: October 28, 2024

DEADLINE FOR QUESTIONS: November 6, 2024

RESPONSE DEADLINE: December 5, 2024, 3:00 pm

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://procurement.opengov.com/portal/stpete

City of St. Petersburg

Management Services, City Parking Facilities

I. Introduction

II. Solicitation Information

III. Evaluation Criteria

IV. Vendor Questionnaire

V. Scope of Work

VI. General Terms

VII. Insurance

Attachments:

A - Attachment A - Proposal Requirements

B - Attachment B - Cost Proposal (REVISED 11.10.2024)

C - Attachment C - S-05, Regularly scheduled services, sample agreement

E - Attachment E - Payment & Performance Bond (00525850)

F - Attachment F - MSC P&L Statement June 2024

G - Attachment G - 800 Lot P&L Statement June 2024

H - Attachment H - Al Lang P&L Statement June 2024

I - Attachment I - Lot 2 P&L Statement June 2024

J - Attachment J - Baseball Lot P&L Statement June 2024

K - Attachment K - South Core Garage May 2024 P&L Statement

L - Attachment L - August 2024 Southcore Condo P&L Statement

M - Attachment M - August 2024 Southcore Private P&L Statement

N - Attachment N - Grand Prix Special Event Staffing Plan

O - Attachment O - Daily Revenue Summary

P - Attachment P -Rate Structure Detail for SouthCore Public & James Museum

Q - Attachment Q -Summary of Posting - aka Monthly itemized expenses

#RFP- 25 - 001

Title: Management Services, City Parking Facilities

R - Attachment R -MSC Maintenance check list

S - Attachment S -Southcore Monthly maintenance schedule

T - Attachment T - FY23.24 SouthCore Revenue.Expenses

U - Attachment U - FY 23.24 Revenue.Expenses MSC

V - Attachment V - FY 23.24 Revenue.Expenses Al Lang

W - Attachment W - FY 23.24 Revenue.Expenses Lot 2

X - Attachment X - Payroll Distribution Report

Y - Attachment Y - St Pete labor and schedule 10-2024

Z - Attachment Z - FY 23.24 Revenue.Expenses 800 Lot

AA - Attachment AA - FY 23.24 Revenue.Expenses Baseball Lot

BB - Attachment BB - Current Positions and Rates

CC - Attachment CC - Agreement and contract with SP+

DD - Attachment DD - Organizational Chart

EE - Attachment EE - All billing-monthly reports except MSC Garage and

Baseball Lot

1. Introduction

1.1. Summary

The City of St. Petersburg ("City'') is accepting proposals from qualified firms to manage and operate multiple, multi-level parking garages and surface parking lots.

Contractor shall provide all labor, supervision, training, materials, and equipment to manage and operate the following self-parking facilities; Municipal Services Center Parking Garage ("MSC Garage"), South Core

Parking Garage ("South Core"), Al Lang Field Parking Lot ("Al Lang Parking Lot''), The 800 Lot ("The 800

Lot''), The 3rd Ave. S. event lot (“Baseball Lot”), and Lot 2 (collectively "Parking Facilities" or individually

"Parking Facility''). Contractor's services shall include, but are not limited to, operations management, staffing, security services, maintenance and structural repairs up to a maximum cost of $10,000, custodial services, the proper handling of the Parking Facilities' funds, preparing required reports, financial accounting and consulting services.

Contractor shall be responsible for employing, directing and creating work schedules for all personnel, recommending operating procedures and policies, effectuating City approved procedure and policy changes, and handling customer complaints and damage claims. Contractor shall be responsible for each Parking

Facility, its structures, equipment and appurtenances. Contractor shall be required to maintain the Parking

Facilities and make all repairs up to $10,000 in value as needed, subject to the written approval of the City.

1.2. Background

St. Petersburg is the 5th largest city in Florida with a population of approximately 266,000 and a median age of

42 years. The St. Petersburg/Clearwater area is the occasional home to more than 6.3 million overnight visitors each year. St. Petersburg has a vibrant downtown area that has achieved tremendous revitalization during the past 20 years including construction and renovations of office, retail, and residential properties. It is host to numerous sporting events each year and has had expansions in cultural attractions, educational institutions, medical centers and airport facilities. The City is host to approximately 1,000 events per year.

The Municipal Services Center (MSC Garage), located on Central Avenue and 3rd Street North, is a 256 space multi level parking structure and is adjoined to the Municipal Services Center building which houses

City departmental offices. The City directly pays for and maintains utilities, elevator and lighting for this facility. The MSC Garage hosts 215 City employees and 67 service vehicles that will enter and exit the facility through contractor issued access control cards. Transient parkers will pay at pay station when exiting garage.

The MSC Garage currently operates between the hours of 7:00 a.m. and 5:00 p.m. Monday through Friday.

City employees’ park for free in the garage and the contractor is only responsible for the collection of transient revenue. However, contractor must coordinate with City Parking Management regarding access card activation and deactivation.

South Core Garage, located on 1st Avenue South between 1st and 2nd Streets, is a 1,124 space multi-level parking structure and is adjoined to the James Museum building. The James Museum controls approximately

357 spaces on the 3rd Floor always (24/7/365) except for the Grand Prix and the 4th floor between the hours of 6

AM and 6 PM each day with exceptions of Rowdies Games, and Grand Prix. South Core currently hosts approximately 964 monthly parking permit holders entering and exiting the facility through operator issued access control cards. Approximately 357 spaces are permit holders that park in two "nested" private levels of parking. South Core also hosts ticketed paying/validated transient traffic. Car wash and on-site detailing services are currently handled through a third party company " Ed's Mobile Car Care Service". South Core operates as a 24 hour per day, 7 days per week, self-parking facility with the two "nested" private levels. Cash payments can be made with the automated gate revenue equipment or by “pay on foot” machines located in the elevator lobby. For special events, a cashier(s) may pre-collect flat rate parking at the main entrance lane(s).

There are four separate P&L reports required for the South Core Facility, one for the City-owned floors (2), one for the privately-owned floors (2), one for the James Museum (2) and one for the Condominium

Association (common areas of the entire building). Currently included in the South Core facility management responsibility is annual assistance with The Firestone Grand Prix of St. Petersburg. These responsibilities include providing attendants at the Albert Whitted Airport Lot and two other small parking areas for Friday-

Sunday of race weekend. Historically, a special event shuttle operates from a stop adjacent to the South Core garage to Tropicana Field for each home Rays game.

Al Lang Parking Lot, located on 1st Avenue South between 1st Street South and Bayshore Drive adjacent to

Al Lang Field, contains 348 parking spaces. Approximately 275 spaces are designated as monthly permitted parking, approximately 12 spaces are designated for use by stadium operations, and the remaining spaces are available for daily transient traffic through the use of Cale Pay Stations or pay by phone. The City directly pays utilities for this facility. The Al Lang Parking Lot is available for evening and weekend use and is extensively utilized during downtown special events and the Saturday Morning Market with an attendant for collection of parking fees.

The 800 Lot, bounded by 1st and 2nd Avenues South, 8th Street and Martin Luther King Jr Boulevard, contains 293 parking spaces. This parking lot accommodates 65 City fleet vehicles during night-time hours, and approximately 200 monthly permit parkers during business hours. The 800 Lot parking lot is open for daily transient parking by paying $5.00 at the Cale Machines or pay by phone and for select Tropicana Field events with an attendant for collection of parking fees.

The 3rd Avenue South Lot (“Baseball Lot”) is located just west of 16th Street on the north side of 3rd

Avenue South. The lot has 72 parking spaces and is used almost exclusively for the Tampa Bay Rays parking during games and other events that occur at the Tropicana Field at special event rate from $20 to $35. On non-game days, the daily rate is $5.00 where payment is accepted via pay by phone.

Lot 2 is located at 6th Street North between 1st Avenue North and Mirror Lake Drive and contains 64 parking spaces. The lot is open for non-reserved parking at the rate of $42.80 between the hours of 4 a.m. to 3:59 p.m.

Monday through Friday, any time on Saturday and Sunday. Transient parking is available at the rate of $5 between the hours of 4 p.m. to 3:59 a.m. Monday through Friday and any time on Saturday and Sunday. The parking fee is collected by the Cale pay on foot machines or pay by phone.

Current Parking Rates:

South Core: Daytime rate is $1 per hour with a $10 maximum per day. Monthly non-reserved parking rate is

$80.25 including tax.

Al Lang: Daytime and evening rate is $5 per day. Monthly reserved parking rate is $64.20 including tax.

Special event rate is usually $10 and occasionally more for larger events.

MSC: Rate is first hour free and then $1 per hour with a $10 maximum per day. No public monthly parking is offered. City employees are not charged for parking.

800 Lot: Daytime rate is $5.00 until 3:59am the next day. Monthly rate is $26.75 for regular monthly parkers / $15.75 for Edge District monthly parkers.

Lot 2: $5.00 transient parking between the hours of 4pm to 3:59am Monday to Friday and any time on

Saturday and Sunday. Monthly rate is $42.80 between the hours 4am to 3:59am Monday through

Friday and anytime on Saturday and Sunday

3rd Ave South Lot Daily rate is $5.00. Monthly rate is not applicable.

Parking at all Parking Facilities for all special events is generally $10 to $20 per day except for select events such as the Grand Prix, Reggae Fest, and Fourth of July etc.

1.3. Contact Information

Christiaan Cavallaro Procurement Analyst P.O. Box 2842 St. Petersburg, FL 33731 Email: christiaan.cavallaro@stpete.org Phone: (727) 893-7224

Department:

Transportation & Parking

1.4. Timeline

*Timeline is subject to change

Solicitation Published October 28, 2024

Pre-Proposal Meeting (Non-Mandatory) November 1, 2024, 2:00pm

Municipal Services Center (MSC Building) One

Fourth Street North St. Petersburg, FL 33701, Conference Room 800 (CR 800).

Deadline for Questions November 6, 2024, 5:00pm mailto:christiaan.cavallaro@stpete.org tel:(727)893-7224

Deadline for Submittals December 5, 2024, 3:00pm

2. Solicitation Information

2.1. Submission or Receipt of Proposal

Proposals will be received through the City’s online bidding system no later than 3:00 pm on Thursday, December 5, 2024.

2.2. Standard for Award

The City will award to one vendor whose proposal is determined in writing to be the most advantageous to the City, taking into consideration the price and the evaluation criteria set forth in this solicitation. All awards are contingent on the Vendor meeting the minimum qualifications outlined in this solicitation.

The City reserves the right, at any time, to evaluate more vendors for inclusion on the list of approved vendors. All Vendors must meet the minimum qualifications outlined in this solicitation.

2.3. Selection Process

A. Short-Listing. Where there are multiple responsive proposals to the solicitation, a short-listing of two or more Vendors may be made. Negotiations as outlined in City Code Section 2-193 (g) will begin with the selected Vendors on the short-list. If there is only one responsive proposal, negotiations may proceed with a single Vendor.

B. Negotiations. The City may conduct discussions (negotiations) with short-listed Vendors to clarify and understand proposals and to provide responses to post-proposal opening and modifications to the solicitation specifications that are in the best interest of the City and that do not significantly change the scope or purpose of the project for which the solicitation was issued

(“negotiation subjects”). During the negotiation process, short-listed Vendors will be accorded fair and equal treatment with respect to any opportunity for discussion and revision of proposals related to negotiation subjects for the purpose of preparing their best and final offer which may be requested and received by the City prior to the conclusion of the negotiation process. If modifications are made as a result of these discussions, they will be put in writing. Following discussions, the City may set a time and date for the best and final offers from those Offerors with whom discussions were held. Proposals may be reevaluated after receipt of the best and final offers.

C. Award without Discussion. The City may award the Agreement on the basis of initial proposals received, without discussions. Therefore, each initial proposal should contain the Vendor’s best terms in relation to all relevant evaluation criteria.

2.4. Submittal Requirements

Upload proposal per Attachment A - Proposal Requirements

2.5. Performance and Payment Bond

The annual bond amount will be equal to the one-year amount of a multi-year agreement.

https://procurement.opengov.com/portal/stpete/projects/120306

3. Evaluation Criteria

Proposals will be evaluated based solely on the following evaluation criteria:

No. Evaluation Criteria Scoring Method Weight (Points)

1. Qualifications of Staff

Qualifications and experience of assigned staff members; demonstrated ability to provide key personnel for parking management services.

0-10 Points 10 (12.3% of Total)

2. Experience of the Firm

Company experience with similar projects;

understanding the City requirement; corporate or company resources; firm's internal sustainability policies and actions; firm's internal policies and actions to support a diverse workforce.

0-10 Points 5 (6.2% of Total)

3. Demonstrated capability to perform the work

Previous experience and customer references;

expertise in managing complex parking systems; implementation and maintenance of leading-edge parking technologies; degree of completeness of the response to specific requirements of the RFP; past performance on similar projects. Provide five references of parking facilities which generated annual gross parking revenues of at least $500,000 in each of the past three years. At least three of the five parking facilities managed by vendor were managed for municipalities.

0-10 Points 15 (18.5% of Total)

4. Operational plan

Organizational structure and how it relates to the requirements of the RFP; the accounting system and how it applies to the requirements;

demonstrated knowledge specific to the downtown St. Petersburg parking market and event requirements; demonstrated sound staffing plan, including day to day staffing of the facilities; demonstrated strong management oversight and hands-on participation;

demonstrated ability to quickly fill shifts due to unforeseen absences; demonstrated ability to fulfill additional staffing needs for events such as Rays games and Grand Prix.

0-10 Points 25 (30.9% of Total)

5. Cost

Cost and pricing data, including competitive management and operational fees.

0-10 Points 20 (24.7% of Total)

6. Is the Vendor a City of St. Petersburg certified SBE?

Pass / Fail 2

(2.5% of Total)

7. Is the Vendor a City of St. Petersburg certified MBE?

Pass / Fail 2

(2.5% of Total)

8. Is the Vendor a City of St. Petersburg certified WBE?

Pass / Fail 2

(2.5% of Total)

4. Vendor Questionnaire

4.1. General Information

4.1.1. Is the Vendor registered with the Florida Department of State, Division of

Corporations (Sunbiz) in accordance with Florida Statute §607.1501?* ☐ Yes

☐ No

*Response required

4.1.2. Is the Vendor a City of St. Petersburg certified SBE? * ☐ Yes

☐ No

*Response required

4.1.3. Is the Vendor a City of St. Petersburg certified MWBE? * ☐ Yes

☐ No

*Response required

4.1.4. Address for Headquarters location.*

*Response required

4.1.5. Address of office providing service, if different than above.

4.1.6. Contact Information for Contact Person.*

This person must be capable of committing the company to an agreement with the City.

• Name

• Title

• Phone

• Email

*Response required

4.1.7. Description of nature of company’s business.*

*Response required

4.1.8. Year the Company was Founded.*

*Response required

4.1.9. Number of years company has operated under the current name.* *Response required

4.1.10. Number of years company has been in the present business.* *Response required

4.1.11. Company’s bank of record.*

4.1.12. Describe any litigation that the vendor has been a party to in the last five years where it was alleged that the offeror breached a contract for similar services with a client/customer and describe any contracts for similar services that the vendor failed to complete for similar services. Describe the facts and status of any such litigation or contract. * Type N/A if not applicable.

*Response required

4.1.13. Identify any government entity that has debarred or otherwise prohibited the vendor from responding to its competitive solicitations within the last five years. Describe the circumstances surrounding such debarment or other prohibition. * Type N/A if not applicable.

*Response required

4.1.14. The vendor acknowledges that it has read, understands and will comply with

Florida Statute §448.095 pertaining to required use of the U.S. Department of

Homeland Security E-Verify system. Should the City terminate the contract with the vendor for violation of §448.095, vendor may not be awarded a contract with the City for at least one year.* ☐ Please confirm

*Response required

4.1.15. The vendor acknowledges that its solicitation response is subject to Public

Records laws (Chapter 119, Florida Statutes).* ☐ Please confirm

*Response required

4.1.16. Will vendor allow other agencies to piggyback the contract if awarded?* ☐ Yes

☐ No

*Response required

4.1.17. The vendor hereby makes all certifications required by Florida Statute

§287.135 related to scrutinized companies.* ☐ Yes

☐ No

*Response required

4.1.18. Is vendor required to provide any disclosures to the City regarding a foreign country of concern pursuant to Florida Statutes §286.101 (3)(a)? *

☐ Yes

☐ No

*Response required

4.1.19. If YES, please provide the disclosure(s) in accordance with the requirements of

Florida Statute §286.101 (3)(a).

4.1.20. The vendor certifies that it takes no exceptions to the terms and conditions of the solicitation.* ☐ Yes

☐ No

*Response required

4.1.21. If exceptions are taken, specify in space below.

4.1.22. Has the vendor identified any trade secrets or confidential information in its solicitation response?* ☐ Yes

☐ No

*Response required

4.1.23. If yes to the above question, please upload your redacted proposal here.

4.1.24. Please upload your completed cost proposal "Attachment B - Cost Proposal

(REVISED 11.10.2024)"

4.1.25. Have you downloaded the “Attachment B - Cost Proposal (REVISED

11.10.2024)” Excel spreadsheet, entered your responses in ALL the green boxes and uploaded your completed Excel spreadsheet “Attachment B - Cost

Proposal (REVISED 11.10.2024)” ?* ☐ Yes

☐ No

*Response required

4.1.26. Please upload your proposal requirements

4.1.27. Have you uploaded your submittal as “Proposal Requirements” which must include your response to the evaluation criteria and including but not limiting to meeting the Minimum Qualifications (in Section 5.3) and providing five (5) references of parking facilities which generated annual gross parking revenues of at least $500,000 in each of the past three (3) years. At least three (3) of the five (5) parking facilities managed by vendor were managed for municipalities?* ☐ Yes

4.2. Service Contracts Over $200,000

4.2.1. Does vendor employ more than 50 full time employees?*

☐ Yes

☐ No

*Response required

4.2.2. a. If YES, does the vendor agree to comply with the living wage requirements set forth in the St. Petersburg City Code? * ☐ Yes

5. Scope of Work

5.1. Intent

The City of St. Petersburg is seeking responses from qualified vendors to manage and operate multiple, multi-level parking garages and surface lots.

5.2. Contract Term

The initial term of the agreement will be for three (3) years with one (1) two (2) year renewal period by mutual agreement of the parties.

5.3. Minimum Qualifications

A. For the past five consecutive years, successfully managed and operated multiple self-service parking facilities simultaneously, including multi-story parking garages that were open to the general public at least twelve (12) hours daily and were equipped with modern electronic parking control devices. Provide five (5) references of parking facilities which generated annual gross parking revenues of at least $500,000 in each of the past three (3) years. At least three (3) of the five (5) parking facilities managed by vendor were managed for municipalities.

B. Be free from legal and regulatory matters that might prevent Vendor from fulfilling the terms and conditions of the Agreement.

C. Evidence of financial stability and viability to fulfill the commitments of the

Agreement.

D. The ability to obtain and maintain the minimum insurance requirements for the term (as defined in Base Agreement).

E. Employ a qualified and experienced General Manager (e.g. Regional Manager, Vice President or City Manager) with a minimum of five years’ experience in the management and operation of parking facilities who shall be responsible for administering the City’s Agreement.

F. Have all licensing required by all applicable laws for engaging in parking facilities management and in the provision of security guard services or subcontract with a firm which meets all licensing requirements of all applicable laws.

G. Employ a qualified and experienced Operational Manager (e.g. Facility Manager, Project Manager, Area Manager or Assistant Manager). This position shall be responsible for managing day to day activities of the parking facilities spending most of their time on-site and will office from one of the City’s Garages.

H. The ability to self-perform all aspects of the project.

I. The ability to meet the bonding requirements.

J. Employee Background checks, specific for locations.

5.4. Vendor's Responsibilities

The Parking Facilities are recognized as an important asset to the City, downtown patrons and businesses. Therefore, the City has expectations for the Parking Facilities management firm to achieve multiple goals, including, but not limited to, the following:

A. Provide affordable, safe parking options to workers, residents and visitors in the downtown area.

B. Work cooperatively with the Owners and tenants.

C. Provide recommendations to the City regarding enhancements that would maximize parking revenues and reduce costs.

D. Establish sound management operations that are effective in meeting financial, asset maintenance and security goals.

E. Ensure that the full scope of services, as described herein, are provided with consistency.

F. Provide corporate resources for consulting services related to other City parking matters.

G. Work with the City to develop parking matrixes for special events.

H. Provide an attractive environment at all the Parking Facilities.

I. Provide a quarterly market rate analysis to include transient and monthly parking in the downtown St. Petersburg central business district, edge district & hospital district.

Vendor shall have the responsibility for management and operation of the Parking Facilities, including but not limited to:

A. Develop and submit to the City for approval, a Maintenance Manual, Operations Manual, Personnel Manual, and Accounting Manual within sixty (60) days of execution of the Agreement.

B. Employ and direct all personnel for the management and operation of the Parking Facilities.

C. Provide personnel that meet the City's background check requirements, and who are trained and experienced in the services they are employed to provide.

D. Perform all background checks, screenings, and other pre-qualification tests on personnel prior to placement at the Parking Facilities.

E. Immediately remove any personnel, agents, representatives or sub vendors who participate in improper or illegal acts on City property, or if requested by the City.

F. Respond to and resolving all customer complaints within two (2) business days and damage claims within thirty (30) days of receipt.

G. Provide auditable accounting of revenues and expenditures, with internal controls, and make all books and records available for inspection by the Owners.

H. Prepare required reports and submit to the Owners, as identified herein.

I. Arrange and supervise the proper handling of the Parking Facilities’ funds.

J. Enter into and administer all agreements for goods and services for management and operation of the Parking Facilities.

K. Provide all maintenance and repairs, approved by the City, to the Parking Facilities, appurtenances and equipment.

L. Enter into and administer maintenance contracts (as defined herein), approved by the City, on all City owned property at the Parking Facilities and provide proof thereof to the City.

M. Provide all fire prevention, quality custodial services, security services, energy conservation and landscape maintenance for the Parking Facilities.

N. Conduct a physical count of vehicles parked during normal business hours and record the license plate number of each vehicle parked overnight in the Parking Facilities.

O. Maintain all licenses and permits required by all applicable laws for the operation of its business and the management and operation of the Parking Facilities.

P. Annually, prepare and submit to the City for approval, Budgeted Revenues and Expenses for the coming fiscal year.

Q. Comply with City Ordinance Division 8, Section 2-298.7 that relates to the Living Wage Requirements for Major Contracts.

R. Provide cashier policies and procedures to city. Explain steps to mitigate and/or eliminate cashier shortages or overages.

S. Provide online monthly parking payment portal for monthly parkers where the processed payments go directly to owner depository.

Compensation

Vendor shall invoice the City on a monthly basis. Vendor shall be compensated in the form of a

Management Fee and be eligible for reimbursement of budgeted and incurred operating expenses.

Management fees include:

A. Liability insurance premiums and deductibles (City will not pay premiums or deductibles in the case of a claim)

B. Corporate overhead including services of the general manager and above

C. Any offices located outside the Parking Facilities

D. Consulting Services fees

E. Background Checks as required by the City

Budgeted Expenses include:

A. The Operational Manager while working on managing the City’s facilities.

B. Payroll expenses for persons other than the general manager or above who directly operates the facilities included in the RFP.

C. Other goods and services acquired by Vendor, consistent with the requirements of this

RFP that are necessary to operate the parking facilities. No markup of actual expenses shall be allowed.

D. On the 15th (or nearest business day) of each month, Vendor shall invoice the City for

Final Budgeted Expenses for the upcoming month for operation of the Parking Facilities.

Vendor shall provide separate invoices for Management Fees and Final Budgeted Expenses for each Parking Facility (e.g., Management Fee and Final Budgeted Expenses for a particular location, 6 invoices per month total). The City desires that the Vendors propose a flat burden rate, as a percentage of payroll, to cover its costs for group insurance, worker's comp insurance, retirement plans and payroll taxes. This rate shall not change for the duration of the agreement unless annual increases are proposed and accepted before the commencement of the Agreement.

E. Within ten (10) business days after the end of each quarter (ending in March, June, September and December) Vendor shall submit to the City a reconciliation of actual expenditures to Final Budgeted Expenses for that quarter. With its quarterly report, Vendor shall submit payment to the City for all Final Budgeted Expenses received that exceed actual expenditures. The City shall reimburse the Vendor for pre approved expenses, which exceeded the Final Budgeted Expenses within 30 business days of receipt of the quarterly report. Requests for approving unbudgeted expenses that would cause the annual blanket purchase agreement amount to be exceeded will be denied, except in extreme circumstances and at the City's sole discretion. The City shall decide whether the expense will be delayed, foregone or in the case that the expense is required and should have been anticipated by the

Vendor, the Vendor shall be required to pay the expense as a non-reimbursable. Upon notification by the City, Vendor shall reduce or increase the number of staff at any of the

Parking Facilities. Any net increase or decrease in staffing will result in a corresponding increase or decrease to the Final Budgeted Expenses.

F. The City does not provide for operating advances. The Vendor shall provide operating

“banks” and “petty cash” out of their own funds. Those amounts shall remain the property of the operator and retained by the operator at the end of the contract.

G. Taxes paid by the Vendor on behalf of the City are reimbursable. Late fees, and/or any tax, assessment, excise, levy, license, permit fee or other charges paid by Vendor in error, are not to be reimbursable. Vendor shall pay local sales tax on goods and services purchased, as well as local business tax to the City of St. Petersburg for each location; of which both are considered reimbursable operating expenses.

Performance Monitoring

Vendor shall propose a method to self-monitor its performance in managing the parking facilities. Vendor shall also propose a method of sharing those results and outcomes with the

City by the 15th day of each month for the previous month's services.

City Approvals

Vendor shall obtain prior City approval of any changes to the parking rates at any Parking

Facility. Vendor shall obtain prior City approval of all Budgeted Expenses. Vendor shall obtain prior City approval of the cost, methodology and firm completing all repairs to the Parking

Facilities and the appurtenances and equipment.

Manuals

A. Vendor shall, within sixty (60) days following execution of the Agreement, provide the

City with a Maintenance Checklist and an Operations Manual, for the Parking Facilities.

Vendor shall provide two (2) copies to the City, one hard copy and one electronic copy in

MS Word format. Manuals will become the property of City.

B. Vendor's Maintenance Checklist ("Checklist'') shall outline all maintenance and repair activities that will be completed by the Vendor for each Parking Facility. Vendor shall ensure respective personnel or sub-vendors are performing all items reflected in the Maintenance

Checklist accordingly. Maintenance and repair activities outlined in the Checklist shall incorporate the service providers' and manufacturers' warranties as they may apply to the structure and any equipment the Vendor is responsible for maintaining. The Checklist shall also outline landscaping, fire safety, fire prevention, emergency evacuation, and energy conservation procedures for each Parking Facility.

C. Vendor's Operations Manual ("Manual") shall outline the processes and policies Vendor will follow to hire and train all personnel in aspects of the Parking Facilities, including operation, maintenance and security. The Manual shall include, but is not limited to, Vendor's policies for equal opportunity employment, personnel dress code, workplace violence, attendance, education requirements, and harassment policy.

D. Vendor's Manual shall itemize the hours of operation for each Parking Facility; lane operating schedules; sweeper/scrubber schedule; the projected number of personnel, by job category (i.e., security guard, cashier, day manager), needed to operate each Parking Facility;

advertising and marketing promotions to enhance awareness of the Parking Facilities;

proposed parking rates for each Parking Facility; procedures for handling customer complaints and all damage claims; proposed security procedures for each Parking Facility;

and proposed personnel work procedures for each job category for each Parking Facility.

Both the minimum personnel requirements and the lane operating schedules can be modified by the Vendor, with prior written approval from the City, to ensure adequate staffing.

E. Vendor's Manual shall outline the accounting procedures to be utilized including the processes it will apply in handling all cash received from the Parking Facilities and all disbursements to be made; how Vendor shall integrate its procedures and computer database systems with the record-keeping systems of the City (e.g., fiscal year start and end dates, Microsoft format records); and the overall accounting system it will use. The Manual shall include the Final Budgeted Expenses which shall identify all of Vendor's costs associated with the operation of each Parking Facility; monthly Budgeted Expense projections;

quarterly budget review procedures for comparing the Final Budgeted Expense amounts to actual expenditures; and how discrepancies between the Final Budgeted Expenses and actual expenditures will be reconciled. The Manual shall maintain accurate and detailed records separating the cost of each Final Budgeted Expense, including an itemized list of each expenditure, and the amount of revenues produced for each Parking Facility for review by the Owners. The Manual shall outline the submission of daily and monthly reports to the

City.

F. Vendor shall present successive year's proposed Budgeted Expenses to the City by the last business day of February each year.

Staffing and Security

A. Subject at all times to the written approval of the City, Vendor shall select, employ or subcontract, qualified, competent, and courteous personnel. Day managers shall have a minimum of eighteen (18) months of experience managing parking facilities. Evening managers, night managers, and weekend managers shall have a minimum of twelve (12) months of experience in parking facility operations or general supervisory work or any combination thereof. The managers of each shift shall be fluent in the English language. At peak exit or entrance times the managers shall be present on the Parking Facilities' floor to ensure smooth and efficient traffic flow. Vendor shall have back-up personnel available to ensure efficient operations when personnel fail to report for duty.

B. While on duty at the Parking Facilities, Vendor's personnel shall be in uniform and their appearance shall be well-groomed. Uniforms must be business appropriate and include appropriate identifying insignia representing the Vendor's company as well as personal name tags. All uniforms must be readily identifiable to patrons and be approved by the City.

C. Vendor shall maintain adequate staffing to ensure all service requirements set forth in the

Agreement are met. Vendor shall keep at least one entrance lane and one staffed exit lane open at each Parking Facility during its hours of operation unless the Parking Facility is equipped with automated equipment and the City has agreed to operate during certain hours of the day in an automated mode. Vendor shall obtain written approval from the City prior to implementing any increase or decrease in staffing.

D. Vendor shall, at its own expense (non-reimbursable), conduct background checks, screenings and other pre-qualification tests for all personnel who will provide services at the Parking

Facilities including its employees and security officers who may work for sub vendors. Vendor shall provide to the City, a copy of all background checks, screenings and other pre-qualification tests on its personnel and its security sub vendor’s personnel, if any, seven business days prior to the personnel's scheduled first day to report to work. The personnel may not begin work until the

City acknowledges that the proper background checks have been completed and the results are satisfactory as outlined in the background check section in the Agreement.

E. At a minimum, Vendor shall perform a Florida Department of Law Enforcement (FDLE) criminal background check and search of the local court felony and misdemeanor records from the Pinellas County Clerk's office on all candidates prior to placement at a City facility.

F. Persons with any of the following criteria shall not be placed on assignment at any City facilities:

1. Be listed on the FBl's list of suspected terrorists.

2. Have an outstanding arrest warrant against them.

3. Been convicted of, or have pending charges for, a 1st or 2nd Degree Felony.

4. Been convicted of, or have pending charges for, drugs or lewd and lascivious behavior.

G. The City retains the right to disqualify any of Vendor's personnel or its sub vendor’s personnel from providing services at the Parking Facilities, at its discretion. Vendor shall, at the

City's request, order the permanent transfer, removal and replacement of any personnel at any time, if it is determined by the City to be in its best interest. Vendor shall immediately remove any personnel who participate in improper or illegal acts.

H. Vendor shall possess all required licenses for engaging in the provisions of security guard services in the State of Florida or subcontract with a firm that meets all the requirements to provide security guard services. Any firm subcontracted for security guard services by the

Vendor shall be approved, in writing, by the City. The number of security personnel required security guard equipment, and security routes shall be approved in writing by the City. Security personnel shall be trained in and practice good customer service skills.

I. Vendor shall ensure that security personnel wear law enforcement style uniforms. Security services provided by the Vendor, or its sub vendor, shall include, but are not limited to the following: security guard clock patrol in each Parking Facility utilizing electronic security stations installed in multiple locations approved, in writing, by the City; security patrols of the

Parking Facilities that are made on foot; security escorts, including but not limited to, assisting all patrons requesting escorts to and from a vehicle and elevators; and logging and reporting all instances of observed or reported theft and vandalism, all unusual occurrences and all vehicles with expired or improperly displayed parking permits in each Parking Facility.

J. Vendor shall employ security shift supervisors who have a minimum of one (1) year supervisory experience with the Vendor or sub vendor and at least one additional year of experience as a supervisor in security, security-related or military sectors, or with two (2) years’ experience as a guard in a facility requiring similar types of guard duties as set forth in this

Scope of Services. Vendor shall provide, or subcontract for, a roving security supervisor to visit each Parking Facility during each shift to ensure all security personnel are present and performing their duties in conformance with the requirements of the Agreement.

K. Vendor shall ensure that all security personnel have documented classroom training and supervised on-the-job training in guard and security services. Vendor shall ensure that all security personnel attend required, on-going classroom training programs. Training programs and materials outlined in the Manual must be submitted to the City for approval, in writing, prior to implementation.

L. Vendor's security guards shall not be permitted to carry firearms or any other instrument which may be identified or used as a weapon, including but not limited to, a night stick, blackjack, switchblade, or gravity knife.

M. Vendor shall ensure that all security personnel are provided two-way communication devices to facilitate immediate communication with the supervisors and managers on duty.

N. The 800 Lot, MSC Garage, Al Lang Parking Lot, Lot 2 and Baseball Lot surface parking lot do not require security services around the clock. Security for these Parking Facilities is on an as-needed basis as determined by the City.

Maintenance Services

Vendor shall employ maintenance personnel to provide services at the Parking Facilities. Where applicable, Vendor's maintenance of the Parking Facilities shall include, but is not limited to:

A. Develop and implement a comprehensive, quality maintenance and repair program that meets the requirements of the Agreement.

B. Initiate and pursue to settlement all claims involving insurance companies, motorists and individuals causing damage to the Parking Facilities.

C. At its own expense, make all repairs to Parking Facilities structures, appurtenances and equipment resulting from the intentional or negligent acts (including acts of omission) of the Vendor, its personnel, agents, representatives or sub vendors.

D. At its expense, make all repairs (including mechanical, electrical or structural) resulting from, or attributable to, a lack of proper maintenance or other neglect by the Vendor, its personnel, agents, representatives or sub vendors.

E. Complete all City Authorized Parking Facilities' structure repairs within thirty (30) days from the day the problem is reported to the Vendor by the City.

F. Maintain and repair sidewalks around the perimeter of each Parking Facility as necessary.

G. Provide landscaping services for all tree pits and planter beds, changing out mulch and plant materials as required. Vendor may, at its discretion, subcontract with a City approved provider for landscaping services.

H. Develop and implement a comprehensive sweeper/scrubber schedule for all three Parking Facilities.

I. Vendor shall be required to maintain all equipment at the Parking Facilities including, but not limited to, sweeper/scrubber, all revenue gate equipment, the ventilating systems, fire alarm systems, fire extinguishers, guard radio systems, traffic and revenue equipment, intercom systems, closed circuit television ("CCTV") systems, computers, watchman clocks and stations, sand barrels, all passenger elevators excluding the MSC garage elevator, carbon monoxide detection equipment, and traffic counting apparatus. Vendor shall maintain a record at each Parking Facility of all such maintenance work, and make records available to the Owners within five (5) business days of request. Maintenance shall include inspections, certifications, calibrations, testing, cleaning, lubrication and preventive maintenance.

J. A beginning inventory of all furniture and portable equipment at the Parking Facilities, owned by the City on the effective date of the Agreement, shall be incorporated into the Agreement between the City and the Vendor. A final inventory shall be taken by the Parties at the expiration or early termination of the Agreement and signed by both Parties.

The Parties shall reconcile the beginning and ending inventories within fifteen (15) calendar days of the expiration or early termination of the Agreement. Vendor shall provide restitution to the City for all inventory deficiencies within thirty (30) calendar days of notification by the City or termination of the Agreement, whichever comes first.

K. Vendor shall be required to have in force for the Term of the Agreement, full service preventative maintenance contracts ("Maintenance Contracts") with the manufacturers of the equipment, or with service providers approved in writing by the City, for equipment including, but not limited to elevators (excluding the MSC garage elevator), traffic and revenue control equipment, automatic and manual fire alarm systems, panic/distress alarm stations, ventilating systems, fire extinguishers, and CCTV systems. All Maintenance Contracts shall include preventative maintenance as well as define pricing (if any charge) for repair service calls. The terms and conditions of the Maintenance Contracts must be approved, in writing, by the City's Legal Department. An executed copy of all Maintenance Contracts, for City equipment, shall be delivered to the City within two weeks of execution of the Maintenance Contracts. The City must be notified in writing, within twenty-four (24) hours of any terminations of the Maintenance Contracts. Vendor shall ensure that the Maintenance Contracts specify that preventative maintenance shall be performed by service providers at a minimum of one time every ninety (90) days.

L. Vendor shall maintain the existing Amano Gann Revenue Gate Equipment system. The Maintenance Contracts for the Amano Gann Revenue system shall cover the revenue control equipment including, but not limited to, desktop personal computers, interfaces, loops, automated pay stations, ticket dispenser machines, intercom system, and gates.

M. Vendor shall maintain the CCTV systems and equipment for the Term of the Agreement.

The CCTV systems include CCTV cameras with lenses, tamper proof housings with mounts, time lapse recorders, monitors, multiplexors and all system cabling and associated conduits. Vendor shall have a Maintenance Contract, with a qualified service provider approved in writing by the City, to maintain the CCTV systems. Vendor shall ensure that all repairs are made with genuine, Original Equipment Manufacturer ("OEM") replacement parts and equipment unless substitution is approved, in writing, by the City.

N. Vendor shall maintain the electronic security stations and provide maintenance and repair of the electronic security stations.

O. Vendor shall not maintain equipment or systems designated for rehabilitation until such above referenced systems and equipment have been rehabilitated. Vendor is not responsible for buildings, equipment and systems which may exist in areas of each Parking Facility not occupied or utilized in the performance of the Agreement, such as spaces rented to others as retail stores, office space, storage rooms and similar spaces.

Custodial Services

Where applicable, Vendor's custodial services for the Parking Facilities shall include, but is not limited to:

A. Develop and implement Parking Facilities.

B. Furnish all equipment necessary for custodial services.

C. Implement and maintain a cleaning supply inventory control system.

D. Keep floors of the Parking Facilities free of dust, debris, bird droppings and accumulations of leakage from vehicles on a daily basis in an environmentally safe manner. Floors shall be swept clean at a minimum of once per day, more frequently if required to minimize dirt and litter.

E. Remove all debris, graffiti, trash and leaves from the interior and exterior of each Parking Facility including, but not limited to sidewalks, elevators, tree pits, storm drains, roofs, fire exit hallways, roofs, walls, ceilings and staircases.

G. By 8:00 a.m. daily, clean floors, stairwells, and elevators for inspection by the shift or Parking Facility managers each day.

H. Wash elevator cabs and floors at a minimum of one time per day to remove dirt and stains.

I. Clean windows on a regular basis to remove all dust and film.

J. Immediately eliminate unpleasant odors, including urine smells anywhere detected at the Parking

Facilities.

K. Store all collected refuse in City Sanitation Department collection receptacles outside of the

Parking Facilities for pick up by the City Sanitation Department.

L. Immediately remove all retailer merchandise and debris from fire exits and staircases. Flush all storm water drains at South Core on a quarterly basis and coordinate the Southwest Florida Water Management District ("SFWMD") inspection and permitting of the storm water retention vault at South Core.

M. Keys for all facility doors and locks shall be kept on-site and be clearly marked for each key's function.

Accounting Services

Vendor's accounting services shall include, but are not limited to:

A. Providing book and record keeping for the operation of the Parking Facilities in accordance with generally accepted accounting practices and perform a SAS 70 II to ensure proper accounting procedures are utilized for the Parking Facilities.

B. Installing and maintaining a cash system of bookkeeping and accounting with internal controls for the Parking Facilities.

C. Making the books and accounts, with all receipts, available for inspection by the City or its designees during regular business hours during the required three-year retention period after the close of each fiscal year.

D. Providing desk space in the Parking Facilities for the City auditor or his designee.

E. Furnishing the City with a certified listing of all tickets delivered to the Parking Facilities cashier offices.

F. Installing and utilizing a counterfeit bill detector to avoid liability and reduce the circulation of counterfeit bills. Vendor shall be responsible for any cash shortages resulting from the deposit of counterfeit money into the City's applicable bank accounts.

G. The deduction, handling and payment of all tax obligations in connection with its personnel including, but not limited to, Federal Income Tax withholding, FICA, Worker's Compensation, and/or unemployment compensation.

H. Compensating for all cash shortages.

I. Compensating for revenue shortages for all missing parking tickets with the exception of documented run-outs and machine malfunction as set forth in paragraph 14, page B-17 of this

Scope of Services.

J. Recording all overcharges and depositing them to the City's applicable bank account(s).

K. For all vehicles parked overnight at each Parking Facility, recording the license plate number, state of registration, color, make, model and the space and/or floor number where it is located.

Records shall be kept on file and made available to the City within five (5) business days of request.

L. Conducting a physical count of all vehicles…