UNSPSC 81111818: Third party warranty service

Service that manages or fulfills warranty operations and claims for others

UNSPSC 81111818 Third party warranty service is a Commodity code that encompasses post-sale product maintenance, support, and coverage agreements sold by state and local governments to protect IT hardware, software, network equipment, and specialized systems from repair and replacement costs. State and local buyers use this code to procure extended warranties, care plans, maintenance renewals, and technical support contracts—often for multi-year terms—across a wide range of IT infrastructure including firewalls, switches, printers, servers, endpoints, and specialized applications. The issuing bodies reflect typical state and local procurement patterns: state health and human services commissions, county governments, municipal technology departments, school districts, transit authorities, and specialized agencies such as corrections departments and public health authorities. Texas bodies appear frequently, including the Teacher Retirement System of Texas (TRS), Health and Human Services Commission (HHSC), and Department of Information Resources (DIR). San Mateo County Technology Services Department is a repeat buyer of license renewals and support contracts across multiple vendor platforms.

Recent activity shows warranty and support renewals dominating the code. Representative solicitations include the Teacher Retirement System of Texas issuing RFP TRS000718 for an enterprise fraud detection and monitoring platform with a two-year term plus optional renewals (proposals due November 20, 2026); San Mateo County Technology Services Department issuing IFB 2027IFB00149 for Silver Peak license renewal (quotations due October 27, 2026) and IFB 2027IFB00143 for Aruba Foundation and Advanced Care support renewal (bids due October 22, 2026); Texas Health and Human Services Commission requesting RFO HHS0017021 for managed service desk and deskside support covering 52 positions over 36 months with two optional extensions (proposals due November 3, 2026); the City of Santa Monica soliciting proposals for 24x7 service desk services under solicitation 473 (proposals due October 19, 2026); and Gwinnett County issuing informal quotations for Quest Recovery Manager maintenance renewal with quotes due August 26, 2026. Orange County Transportation Authority's IFB 260518 for VMware Cloud Foundation and VMware Live Recovery renewals represents a larger multi-year award ($6.04 million over four years, bids due September 24, 2026). The code sees sustained activity across California, Texas, Georgia, Wisconsin, Minnesota, and other states. Most opportunities are structured as annual or multi-year renewals with firm pricing requirements and minimal price escalation, reflecting state and local preference for cost certainty over contract terms. Set-asides and local preferences apply selectively—DBE goals appear in transit authority and some county procurements, while VetHUB subcontracting plans are common in Texas state agency RFOs.