Salt Lake City Request for Proposals SLCI26001 Claims Adjustment Services

Salt Lake City Corporation is issuing Request for Proposals SLCI26001 to competitively select a single qualified contractor to provide comprehensive claims adjustment services for a five-year initial term beginning April 26, 2026, with proposals due by May 12, 2026. The City seeks claims adjustment and damage appraisal services primarily involving no-fault utility claims for property damage from water main breaks and sewer backups, as well as vehicle accidents and bodily injury claims, with the City having assigned fifteen claims in the prior year. The successful contractor must maintain a local office in Salt Lake County, Utah, operate Monday through Friday from 8 a.m. to 5 p.m. excluding City holidays, and provide services including claims investigation and adjustment per applicable law, claimant contact within 24 hours of assignment, documented statements from claimants and witnesses, third-party property damage appraisals with response and completion within specified timeframes, Index Bureau reporting for injury claims, and settlement recommendations to the City's Risk Division. Required qualifications include five years of relevant claims adjustment experience, registration with the Utah State Division of Corporations and Commercial Code, maintenance of comprehensive insurance coverage with Salt Lake City named as additional insured, and demonstrated expertise in property damage and bodily injury claims. Evaluation criteria are weighted across four stages: Stage 1 establishes mandatory minimum requirements including ethics compliance certification and office location confirmation; Stage 2 comprises 840 scoreable points across technical criteria including staff qualifications (20 points), scope approach (30 points), litigation experience (25 points), fee structure approach (30 points), software and data privacy (20 points), and investigation processes (35 points), plus 40 policy points for sustainability, disadvantaged business enterprise participation, apprenticeships, and local small business considerations, with a minimum threshold of 588 points required to advance; Stage 3 consists of interviews weighted at 180 points with a 108-point minimum threshold; and Stage 4 addresses cost evaluation comprising 265.26 points using comparative pricing methodology, with total possible evaluation points of 1,285.3 allocated as 57 percent technical, 19 percent interviews, and 24 percent cost.

The RFP documents do not identify specific incumbent vendors or current contractors, nor is there mention of existing infrastructure or technology requiring integration beyond standard claims management capabilities. Prospective offerors are required to consider disadvantaged business enterprise participation, apprenticeships, and local small business factors in their proposals as part of policy evaluation criteria worth 40 points. There are no identified set-asides restricting the types of organizations that may respond, though firms must demonstrate the requisite experience, local presence, insurance capabilities, and professional registration to qualify. Pricing must be guaranteed firm for the first two years of the contract, with potential annual adjustments in years three through five of the lesser of three percent or the Producer Price Index increase upon 30 days' notice and supporting market analysis documentation. The RFP does not specify a total contract award value or budget range; however, all financial commitments are subject to Salt Lake City Council appropriation and Utah constitutional budget limitations. The cost proposal template requires detailed breakdowns across property damage claims, vehicle accident claims, hourly rates for various adjustment specialties, and office expenses including mileage, evidence retention, and clerical services, with all associated costs including insurance, materials, labor, supervision, transportation, and data return mandated to be included in pricing submissions.