Dell PowerEdge R740 Support

The Maryland Department of Public Safety and Correctional Services is soliciting proposals for a 12-month Dell PowerEdge R740 manufacturer's extended warranty and technical support contract under PORFP Q00P6602786, with proposals due March 9, 2026 at 3:00 PM EST through the eMaryland Marketplace Advantage (eMMA) system. This is a Small Business Reserve (SBR) procurement; only current SBR Master Contractors already awarded contracts under Hardware Master Contract #060B2490022 are eligible to bid.

The scope covers extended warranty and technical support services for Dell PowerEdge R740 server hardware across approximately 40+ unique device serial numbers. Line items specify three support service tiers for each device: Next Business Day Onsite Service After Problem Diagnosis, 7x24 Technical Support and Assistance, and Keep Your Hard Drive For Enterprise coverage. The bid form includes both Post Standard Support options and ProSupport options; bidders must price each service option and device combination. The contract term runs July 15, 2026 through July 14, 2027, with all work performed at the DPSCS facility at 6776 Reisterstown Road, Suite 219, Baltimore, Maryland.

Bidders must be authorized Dell resellers. Proposals must include pricing valid for at least 90 days following the due date, estimated lead times, screenshots of Manufacturer's Suggested Retail Price (MSRP), and a Letter of Authorization from the manufacturer or distributor if requested. Award will be made to the responsive and responsible Master Contractor offering the most advantageous proposal considering price and conformance with scope. Questions are due March 6, 2026 at 5:00 PM EST. Site access requires valid photo identification, background screening, and compliance with state COVID-19 requirements. Points of contact: John Simpson at 667-425-6203 or john.simpson2@maryland.gov (procurement); John Halley at 410-585-2944 or john.halley@maryland.gov (on-site).

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