IT Computer Support

The Oregon Forest Resources Institute (OFRI) has issued a Request for Proposals (RFP) for Information Technology Support Services under OregonBuys Bid Number S-62800-00012802, targeting comprehensive IT support for their Portland and Silverton offices. The procurement seeks a qualified provider to maintain and improve OFRI's IT infrastructure, with key services including server migration to Microsoft 365 cloud service, workstation services, network administration, email management, and security services. Minimum qualifications for proposers include 10 years of experience providing IT management services, proven experience transitioning server-based systems to the cloud, and a location within 1-2 hours driving distance of OFRI's offices. The technical evaluation will assess proposers across three primary categories: Technical Expertise and Experience (50 points), Scope of Services (40 points), and Customer Support and Responsiveness (30 points), with an additional 32 points allocated for pricing and 20 points for references. The RFP was posted on February 10, 2025, with proposals due on March 10, 2025, at 2:00 PM Pacific Time, and the Notice of Intent to Award expected around March 21, 2025. The initial contract term is four years, with potential extensions allowing for a total contract period of up to twelve years.

The procurement encourages participation from small businesses certified by the Oregon Certification Office for Business Inclusion and Diversity (COBID), including disadvantaged, minority-owned, woman-owned, service-disabled veteran-owned, and emerging small businesses. Proposers must complete a COBID Certification Outreach Plan detailing their certification status, past work with certified firms, and strategies for subcontracting opportunities. The current IT infrastructure supports 10 total staff across two offices, with existing hardware including 10 laptops, 2 towers, 1 network printer, 9 iPhones, and 1 server scheduled for elimination through cloud migration. The maximum not-to-exceed compensation for this contract is $250,000, with a pricing structure based on hourly rates for remote work, onsite work during standard and non-standard hours, and travel time. Proposers must also demonstrate financial responsibility, provide detailed information about past performance, and comply with various state requirements, including tax laws, non-discrimination policies, and sexual harassment prevention guidelines. The contract requires all services to be performed by staff physically located within the United States or its territories, with strict provisions for data ownership, security, and confidentiality.