Adder KVM Warranty and Support

The City of Orlando, located in Orange County, Florida, is pursuing a sole source procurement for Adder KVM Warranty and Support under solicitation number S25-0142. The procurement specifically seeks a one-year Advanced Replacement Cover for AdderLink AIM products, which includes 24-hour technical support access. Adder Technology has been identified as the exclusive source for this product/service, with the company serving as the manufacturer, intellectual property owner, and primary licensor of the technology. The procurement requires an active warranty contract to access full features of AIMCare and AIMAssist products. The solicitation was posted on December 18, 2024, with a response deadline of December 24, 2024, at 5:00 p.m. Eastern Time. Potential alternative suppliers are invited to submit product information, statements of qualifications, and capabilities to Purchasing Agent Lindsey Hladik via email (lindsey.hladik@orlando.gov) during a seven-calendar-day window.

The procurement appears to be open to all qualified vendors, with no specific set-aside designations or restrictions on enterprise types mentioned in the documentation. Adder Technology, specifically represented by Vic Jimenez (East Region Sales Manager), is the incumbent and proposed sole source vendor, with contact information provided as +1 (978)-417-2720 and vic.jimenez@adder.com. The existing infrastructure involves AdderLink INFINITY, AIMCare, and AIMAssist technology products, which require continued warranty and technical support. While specific award values or budget ranges are not explicitly detailed in the available documents, the procurement is for a one-year advanced replacement and support contract. Interested suppliers are encouraged to demonstrate their capability to provide equivalent products or services by communicating directly with the Purchasing Agent before the stated deadline, with the potential for competitive consideration if alternative solutions can be substantiated.