NIGP 96120: Customer Service Evaluation Services
Item
Code facts
NIGP codes come from the NIGP Code (NIGP: The Institute for Public Procurement, maintained by Periscope Holdings), and state and local contract opportunities from the governments' procurement sites.
State & local contract opportunities
Show all 45
Opportunities by state
| Rank | State | Open now | Posted, last 90 days |
|---|---|---|---|
| 1 | Georgia | 1 | 1 |
| 2 | California | 0 | 1 |
| 3 | Texas | 0 | 1 |
| 4 | Oregon | 1 | 0 |
UNSPSC codes for 96120
| UNSPSC code |
|---|
| 80141638 Customer relationship services |
About NIGP 96120
NIGP 96120 Customer Service Evaluation Services is an Item code that covers evaluation and assessment services for customer feedback, satisfaction, and service-quality improvements—encompassing both direct feedback collection systems and third-party evaluation of public-sector programs and operations. State and local governments are using this code to procure social media and customer feedback dashboards for airports, hospital ambassador and customer-service evaluation programs for medical centers, brand ambassador and marketing services for recreation facilities, and external evaluation of grant-funded afterschool and community programs. Issuing bodies span city departments of aviation, county health systems, school districts, and state education agencies; the City of Atlanta Department of Aviation appears repeatedly as a buyer of customer feedback dashboard services, while the Texas Education Agency has conducted multiple evaluation-services procurements for grant programs and instructional materials review.
The geographic footprint is concentrated in the Southeast and Texas. Recent opportunities include the City of Atlanta Department of Aviation's multi-step sealed-bid process for a Social Media and Customer Feedback Dashboard (prequalification and IFB phases in August and October 2026), the County of San Mateo's RFP for Hospital Ambassador Services with three-year terms and living-wage compliance requirements (proposal due September 30, 2026), the Texas Education Agency's RFP for evaluation of the 21st Century Community Learning Centers program with a $1.5 million five-year contract value (due June 3, 2026), the Texas Education Agency's RFP for instructional materials review and approval contractor services with a five-year term and detailed HUB subcontracting requirements starting June 2026, and the City of Peoria, Arizona's solicitation for marketing and media-buying services for recreation facilities (due August 14, 2026). Most state and local procurements in this code require demonstrated program evaluation capability, FERPA and HIPAA compliance where student or health data is involved, and adherence to state-level HUB or local-preference programs.
Quick answers
What is NIGP 96120?
NIGP 96120 is Customer Service Evaluation Services, an item in NIGP 18, Miscellaneous Commodities and Services.
Which states post the most state and local bids under NIGP 96120?
The states with the most state and local contract opportunities under NIGP 96120 posted in the last 90 days are Georgia (1), California (1) and Texas (1).
Which UNSPSC codes match NIGP 96120?
NIGP 96120 maps to 1 UNSPSC code, 80141638 Customer relationship services.
What is the latest state & local contract opportunity under NIGP 96120?
The latest state & local contract opportunity under NIGP 96120 is RFP823 - Secret Shopper/
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