#06014 Customer Survey Services - Open Enrollment #1

The State of Washington Department of Enterprise Services (DES) is conducting an open enrollment to expand the pre-qualified pool of contractors for a Customer Survey Services contract (Contract #06014). The original solicitation was posted in January 2016 with an estimated annual usage of $200,000, but no sales have been reported since the award in March 2016. This open enrollment is intended to allow additional contractors to qualify for the pre-qualified pool, as DES has received interest from several parties. The contract requires the successful vendor(s) to conduct customer surveys using various methods, analyze the data collected, and provide reports and presentations. Key requirements include developing survey instruments, conducting pre-tests, and providing disaster recovery plans. Contractors must have the ability to administer at least one of the following survey methods: telephone, mail, internet, and in-person. The due date for responses has been extended to November 23, 2016.

There are no set-aside designations or restrictions on the types of organizations that can respond. The contract will be awarded to a pre-qualified pool of contractors, and there is no conflict of interest allowed, as the vendor must remain impartial and professional in conducting the surveys. The current contract has 25 awarded vendors, and no pricing terms, funding requirements, or budget ranges are provided in the solicitation documents. Interested parties must demonstrate their quality assurance, data protection, and disaster recovery capabilities to be considered for the pre-qualified pool.