SDDOT 2024 Statewide Customer Satisfaction Assessment

The South Dakota Department of Transportation (SDDOT) is seeking proposals for a Statewide Customer Satisfaction Assessment, continuing a series of surveys conducted since 1997. This research project aims to assess public and key customer group opinions regarding SDDOT's products, services, business practices, and relationships with the highway construction industry. The comprehensive study will involve multiple research methodologies, including interviews, focus groups, and quantitative surveys to evaluate the composition, importance, and delivered quality of SDDOT's services. Proposals must be submitted electronically as PDF attachments (not exceeding 14MB) to andy.vandel@state.sd.us and margo.mcdowell@state.sd.us by 5:00 pm CDT on June 21, 2024, with no deadline extensions permitted. Proposals will be evaluated by a technical panel using criteria outlined in the "Research Proposal Preparation, Submission, and Evaluation" document, which includes assessments of problem statement, research plan, implementation strategy, project benefits, staffing, facilities, and overall project approach.

The procurement does not explicitly outline specific set-aside designations or restrictions for disadvantaged enterprises. The project has a total available budget of $130,000, with payments structured on a deliverables-based schedule, and is expected to commence on September 15, 2024, with an anticipated project duration of 8 months. Proposers must comply with certifications regarding prohibited entities and restrictions on boycotts, including a specific certification related to Israel. The project will be managed by Margo McDowell, who can be contacted at margo.mcdowell@state.sd.us for any inquiries. While no incumbent vendors are mentioned, the RFP indicates this is a continuation of previous customer satisfaction assessments conducted by SDDOT in 1997, 1999, 2002, 2004, 2006, 2011, 2015, 2018, and 2021. Successful proposers should demonstrate capability in conducting comprehensive customer satisfaction research, with expertise in survey design, data collection, and analysis specific to transportation department services.