Survey Consultant Services

This solicitation is a Request for Proposals (RFP) issued by the Teacher Retirement System of Texas (TRS) for Survey Consultant Services. TRS is seeking a contractor to create and administer comprehensive annual satisfaction surveys for TRS members, both active and retired, as well as TRS reporting employers. The services required include developing customized survey instruments, administering the surveys, analyzing the results, and providing branded reports and PowerPoint presentations summarizing the findings. The contractor will also be responsible for conducting point-of-service surveys throughout the year. The initial contract term is one year, with four one-year optional renewal terms. Proposals are due by August 30, 2024 at 5:00 p.m. Central time. The RFP includes detailed requirements for the Member Satisfaction Survey, Reporting Employer Satisfaction Survey, and Point of Service Surveys, with specific quotas for valid responses. Evaluation criteria include demonstrated experience, methodology, staffing, and pricing.

The RFP has Historically Underutilized Business (HUB) subcontracting requirements, with a 25% goal in the "Other Services" category. Respondents must submit a HUB Subcontracting Plan as part of their proposal. The solicitation covers services to be provided in the state of Texas, with the primary jurisdictions being Travis County and the city of Austin. TRS uses a cloud-based survey platform and prefers contractors to have the ability to integrate with their existing survey tool, though alternative platforms may be considered. The anticipated award value is not specified, but the RFP provides detailed pricing requirements for the various survey components.