NIGP 95215: Case Management

NIGP 95215 Case Management, an Item code, encompasses comprehensive case management and care coordination services that state and local governments procure to support vulnerable populations across human services, criminal justice, public health, and workforce development sectors. Recent solicitations demonstrate that this code captures direct service delivery including assessment, service planning, referral coordination, benefit navigation, and ongoing client support rather than purely administrative functions—concrete examples include the City of Dallas's Youth Homeless and Housing Services Program seeking case management for unaccompanied youth ages 24 and under; the Washington Department of Commerce's victim advocacy services for juveniles' crime victims incorporating system navigation and safety planning; Solano County's interim housing program with integrated case management for adults with serious mental illness; and multiple workforce boards contracting for child care services management with embedded client eligibility determination and provider coordination. The mix of issuing bodies reflects the breadth of this code: city governments (Dallas, New Haven, Santa Monica, Pinellas County), county health and social services departments (Solano, Los Angeles, Volusia, San Mateo, Montgomery County), state workforce development boards (Texas and Washington), state criminal justice and public health agencies (Washington Department of Commerce, California Health Care Authority, Maine Public Defense), and special-purpose agencies (housing authorities, courts, juvenile justice systems). Repeat buyers across recent opportunities include the Los Angeles County Department of Public Health (Ryan White residential care, nutrition support, domestic violence services), Workforce Solutions boards in Texas (child care, youth services, workforce center operations), and Washington state agencies (victim advocacy, tribal health consulting, youth transitional living).

Geographic activity clusters heavily in California, Texas, and Washington, with secondary concentration in Colorado, Florida, Pennsylvania, and Connecticut. Representative recent opportunities span multiple service categories: the City of Dallas's NOFA for youth homeless services (notice of funding availability, due July 31, 2026); Solano County's RFP for interim shelter with integrated case management serving 350 unduplicated participants annually (due July 8, 2026); the Washington Department of Commerce's RFP for victim advocacy services across five counties totaling $450,000 in regional funding (due August 25, 2026); and the County of Los Angeles's RFA for Ryan White residential care services (due June 11, 2026). Los Angeles County Department of Public Health and Washington state agencies have posted multiple concurrent solicitations under this code, signaling sustained procurement activity. Contract values where disclosed range from $59,578 annually (Volusia County addictions treatment) to $10.5 million (Workforce Solutions North Texas child care services), with terms typically one to three years with renewal options. Most recent solicitations emphasize trauma-informed, culturally competent, and evidence-based service delivery; many require case management staff credentials (bachelor's degrees, relevant certifications, or licensure); and several include performance metrics targeting specific client outcomes such as housing stability, employment placement, or recidivism reduction. Set-asides and preferences vary by jurisdiction but commonly include Minority Business Enterprise, Women Business Enterprise, Small Business, and Veteran-Owned Business certifications where applicable under state or local procurement rules.