2026-36- COORDINATED HOUSING ACCESS â? ? EVICTION PREVENTION HOTLINE

Clackamas County, Oregon is issuing a Request for Proposals (RFP 2026-36) to procure rental assistance hotline access services under the Coordinated Housing Access (CHA) Eviction Prevention Hotline program. The County seeks qualified vendors to establish and operate a comprehensive hotline system designed to provide rental assistance information and support to prevent evictions within the county. Key deliverables include the development and operation of a hotline infrastructure with specified staffing levels, extended hours of operation, and technology systems capable of handling incoming inquiries related to rental assistance and eviction prevention. The primary objectives are to deliver accessible information about eviction prevention resources, facilitate connections to rental assistance programs, and integrate the hotline with existing county housing stability initiatives. Prospective vendors must demonstrate capability in hotline operations management, technology infrastructure deployment, and customer service delivery while meeting all specifications outlined in the RFP documents. Evaluation criteria will assess the vendor's proposed approach to service delivery, including staffing qualifications, operational hours, technology systems, and integration capabilities with existing resources. Proposals must be submitted by 2:00 PM on May 20, 2026, with no late submissions accepted; a pre-proposal meeting was held to address vendor questions and clarify project requirements.

The RFP documents do not explicitly detail set-aside designations or restrictions limiting participation to specific business categories, disadvantaged enterprises, or minority-owned organizations, though interested vendors should thoroughly review all specification documents and addenda for any such requirements. No incumbent contractor information is provided in the available materials, nor are specific details regarding existing technology infrastructure or legacy systems requiring integration clearly outlined in the summary documents. The budget template provided is structured to capture Personnel, Program Operations (Materials and Services), and Administration costs for the FY 2026-27 fiscal year; however, the specific budget allocation, total award value, or payment structure has not been disclosed in the available RFP summaries. Vendors should refer to the complete RFP document (RFP 2026-36-CHA-EVICTION PREVENTION HOTLINE.pdf) and budget template (2026-36 CHA Budget Template.xlsx) for comprehensive information regarding budget ranges, contract term length, renewal options, and funding sources. The pre-proposal meeting Q&A video recording is available as a supplementary resource to clarify requirements and address common vendor questions prior to the May 20, 2026 proposal deadline.