T1708 - New Hire, National Medical Support Notification, Child Support Employer Portal

The New Jersey Department of Human Services, Division of Family Development, is soliciting bids for contract T1708 to design, develop, implement, maintain, and operate a comprehensive Child Support Employer Services Portal (CSESP). The procurement seeks a contractor to manage the State Directory of New Hires (SDNH), National Medical Support Notification (NMSN) programs, and provide extensive operational support for the state's child support program. Key deliverables include developing a web-based portal for employer services, processing new hire submissions, facilitating medical support notifications, responding to income withholding orders, and managing verification of employment requests. The contractor must establish a primary operations facility within 10 miles of the Office of Child Support Services in Mercerville, New Jersey, with a mobilization period not exceeding 12 weeks and full system operationality required within 180 calendar days of award. Critical submission deadlines include an electronic Q&A cutoff on December 5, 2025, at 2:00 PM ET, and a quote opening date of January 21, 2026, at 2:00 PM ET. The contract term is four years with potential for two one-year extensions, and evaluation will focus on compliance with federal requirements under 45 C.F.R. Parts 302-308, state security standards, HIPAA requirements, and IRS Publication 1075 tax data protection standards.

This procurement is designated as a small business subcontracting set-aside, requiring bidders to make good faith efforts to solicit and utilize New Jersey Small Business Enterprises. The current program handles approximately 1.7 million electronic new hire records, 34,000 manual new hire records annually, 4,200 monthly NMSN notifications, and 20,000 monthly income withholding notices. Potential bidders must complete a comprehensive Third-Party Information Security Questionnaire and demonstrate compliance with various security and operational requirements. The technical environment involves a complex J2EE platform with multiple network zones, IBM hardware, and Oracle database infrastructure that the new solution must integrate with seamlessly. While specific budget ranges are not explicitly stated, the State-Supplied Price Sheet requires bidders to provide firm-fixed pricing for development, implementation, transition, and ongoing maintenance across four contract years, with additional services priced on a per-occurrence basis. Contractors must also provide detailed pricing for the CSESP development, analytics dashboard, primary operation facility implementation, and operational center staffing.