T1708 Bid Solicitation 11.07.2025.docx

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T1708 - New Hire, National Medical Support Notification, Child Support Employer Portal
Solicitation number
26DPP01238
Issued by
New Jersey

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Bid Solicitation Summary

This is a bid solicitation document issued by the New Jersey Department of the Treasury, Division of Purchase and Property, on behalf of the Department of Human Services (DHS), Division of Family Development (DFD), for contract T1708. The solicitation seeks a contractor to design, develop, implement, maintain, and operate a web-based Child Support Employer Services Portal (CSESP), including the State Directory of New Hires (SDNH) and National Medical Support Notification (NMSN) programs. The contractor will manage employer data maintenance, process new hire submissions, facilitate medical support notifications, respond to income withholding orders and verification of employment requests, and provide comprehensive operational support for the New Jersey child support program. Key deadlines include an electronic question and answer cutoff of December 5, 2025, at 2:00 PM ET; an optional pre-quote submission conference on November 21, 2025, at 10:00 AM ET; and a quote opening date of January 21, 2026, at 2:00 PM ET. The contract term is four years with the possibility of two one-year extensions exercised at the state's discretion. The mobilization period shall not exceed 12 weeks from contract award notification, with full system operationality required within 180 calendar days of award. The primary operations facility must be located in New Jersey within approximately 10 miles of the Office of Child Support Services in Mercerville.

Pricing shall be submitted using the state-supplied price sheet and includes an all-inclusive firm fixed price for development, implementation, and transition activities, as well as annual all-inclusive firm fixed prices for ongoing maintenance and operations across four years. The contractor must provide pricing for the CSESP development and analytics dashboard, primary operation facility implementation, transition of current operations, ongoing portal maintenance and operations, operational center staffing, and additional services on a per-occurrence basis. This is a small business subcontracting set-aside requiring bidders to make good faith efforts to solicit and utilize New Jersey Small Business Enterprises. Current program volumes include approximately 1.7 million electronic new hire records and 34,000 manual new hire records processed annually, along with approximately 4,200 NMSN notifications issued monthly and 20,000 income withholding notices processed monthly. The contractor must maintain compliance with federal requirements under 45 C.F.R. Parts 302-308, state security standards, HIPAA requirements, IRS Publication 1075 tax data protection standards, and comprehensive data security controls outlined in the solicitation.

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Bid Solicitation #

26DPP01238

T1708 New Hire, National Medical Support Notification, Employer Table Maintenance and Operation, Child Support Employer Portal

Date
Time

Due Date For Electronic Questions Refer to Bid Solicitation Section 2.1 for more information.

12/05/2025
2:00 PM

Optional Pre-Quote Submission Conference Refer to Bid Solicitation Section 2.5 for more information.

11/21/2025
10:00 AM

Mandatory/Optional Site Visit Refer to Bid Solicitation Section 2.4 for more information.

Not Applicable

Quote Opening Date Refer to Bid Solicitation Section 3 for more information.

01/21/2026
2:00 PM

Dates are subject to change. All times contained in the Bid Solicitation refer to Eastern Time.

All changes will be reflected in Bid Amendments to the Bid Solicitation posted on www.njstart.gov.

SET-ASIDES

Small Business Set-Aside For Goods and Services:

☒ I ☒ II ☒ III

For Construction:

☐ IV ☐ V ☐ VI

☐ Not Applicable ☐ Entire Contract ☐ Partial Contract ☒ Subcontracting Only ☐ Preference

Disabled Veteran-Owned Business Set-Aside
☒ Not Applicable

☐ Entire Contract ☐ Partial Contract ☐ Subcontracting Only ☐ Preference

Bid Solicitation Issued By:

State of New Jersey Department of the Treasury Division of Purchase and Property Trenton, New Jersey 08625‑0230 On Behalf of:

State of New Jersey Department of Human Services (DHS), Division of Family Development (DFD)

Date: 11/3/2025

TABLE OF CONTENTS

1INTRODUCTION AND SUMMARY OF THE BID SOLICITATION1
1.1PURPOSE, AND INTENT AND BACKGROUND1
1.2BACKGROUND1
1.2.1NJ CHILD SUPPORT PROGRAM ADMINISTRATIVE OVERVIEW1
1.2.2CURRENT OVERVIEW3
1.3CONTRACT AMOUNT5
1.4ORDER OF PRECEDENCE OF CONTRACTUAL TERMS5
1.5INTRASTATE COOPERATIVE PURCHASING5
2PRE-QUOTE SUBMISSION INFORMATION6
2.1ELECTRONIC QUESTION AND ANSWER PERIOD6
2.2EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)6
2.3BID AMENDMENTS6
2.4MANDATORY/OPTIONAL SITE VISIT6
2.5OPTIONAL PRE-QUOTE CONFERENCE6
2.6PRE-QUOTE DOCUMENT REVIEW6
3QUOTE SUBMISSION REQUIREMENTS7
3.1QUOTE SUBMISSION7
3.2BIDDER RESPONSIBILITY7
3.3ANNOUNCEMENT OF QUOTE INFORMATION7
3.4QUOTE ERRORS7
3.5QUOTE WITHDRAWAL PRIOR TO QUOTE OPENING7
3.6QUOTE WITHDRAWAL AFTER QUOTE OPENING, BUT PRIOR TO CONTRACT AWARD7
3.7JOINT VENTURE8
3.8SMALL BUSINESS SET-ASIDE CONTRACTS8
3.9DISABLED VETERANS’ BUSINESS SET-ASIDE CONTRACT8
3.10BID SECURITY8
3.11BIDDER ADDITIONAL TERMS SUBMITTED WITH THE QUOTE8
3.12QUOTE CONTENT8
3.13FORMS, REGISTRATIONS AND CERTIFICATIONS TO BE SUBMITTED WITH QUOTE8
3.13.1OFFER AND ACCEPTANCE PAGE9
3.13.2OWNERSHIP DISCLOSURE FORM9
3.13.3DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN FORM9
3.13.4DISCLOSURE OF INVESTIGATIONS AND OTHER ACTIONS INVOLVING BIDDER FORM9
3.13.5MACBRIDE PRINCIPLES FORM9
3.13.6SERVICE PERFORMANCE WITHIN THE UNITED STATES10
3.13.7CONFIDENTIALITY/COMMITMENT TO DEFEND10
3.13.8SUBCONTRACTOR UTILIZATION PLAN10
3.13.9RESERVED11
3.13.10AFFIRMATIVE ACTION11
3.13.11RESERVEd11
3.13.12STATE OF NEW JERSEY SECURITY DUE DILIGENCE THIRD-PARTY INFORMATION SECURITY QUESTIONNAIRE11
3.13.13BUSINESS REGISTRATION12
3.13.14Certification of Non-Involvement in Prohibited Activities in Russia or Belarus Pursuant to P.L.2022, c.312
3.14TECHNICAL QUOTE12
3.15MANAGEMENT OVERVIEW12
3.16CONTRACT MANAGEMENT12
3.17CONTRACT SCHEDULE12
3.18MOBILIZATION PLAN12
3.19ADDITIONAL PLAN(S)13
3.20ORGANIZATIONAL EXPERIENCE13
3.21LOCATION13
3.22ORGANIZATION CHARTS13
3.23RESUMES13
3.24EXPERIENCE WITH CONTRACTS OF SIMILAR SIZE AND SCOPE13
3.25FINANCIAL CAPABILITY OF THE BIDDER14
3.26STATE-SUPPLIED PRICE SHEET INSTRUCTIONS14
3.26.1USE OF “NO CHARGE” ON THE STATE-SUPPLIED PRICE SHEET15
3.27ORAL PRESENTATIONS15
4SCOPE OF WORK16
4.1GENERAL16
4.2CHILD SUPPORT EMPLOYER SERVICES PORTAL (CSESP)16
4.2.1DESIGN AND DEVELOPMENT16
4.2.2REGISTRATION AND ACCOUNT CREATION18
4.2.3COMMUNICATION18
4.2.4CSESP IMPLEMENTATION19
4.2.5CSESP SYSTEM SUPPORT19
4.2.6FINAL CSESP SYSTEM ACCEPTANCE19
4.3STATE DIRECTORY OF NEW HIRE (SDNH)20
4.3.1REQUIRED ELEMENTS20
4.3.2OPTIONAL ELEMENTS20
4.3.3NEW HIRE PROCESSING20
4.3.4DATA TRANSMISSION21
4.4NATIONAL MEDICAL SUPPORT NOTIFICATION (NMSN)21
4.4.1NMSN PROCESSING22
4.5EMPLOYER MAINTENANCE22
4.6MOBILIZATION AND IMPLEMENTATION22
4.7PROJECT MANAGEMENT22
4.8COMMUNICATION PLAN23
4.9CONTRACTOR KEY PERSONNEL AND OPERATIONAL AND/OR MANAGEMENT STAFFING CHANGES23
4.10CONTRACTOR COOPERATION, ASSISTANCE, AND SPACE REQUIREMENTS23
4.11PRIMARY OPERATIONS FACILITY23
4.12SYSTEM CAPABILITIES24
4.12.1SYSTEM DESIGN AND CURRENT TECHNICAL ENVIRONMENT24
4.12.2HOSTING AND BACKUP SERVICES24
4.12.3EXTRANET PLAN24
4.12.4DISASTER RECOVERY, CONTINGENCY, AND BACKUP PLAN25
4.12.5RECORDS RETENTION PLAN27
4.12.6STATE SYSTEMS27
4.12.7FINAL SYSTEM ACCEPTANCE27
4.13OPERATIONAL STANDARDS27
4.14OPERATIONAL REPORTING28
4.15COMPLIANCE MONITORING28
4.16EMPLOYER OUTREACH PLAN29
4.17ELECTRONIC IMAGING SYSTEM30
4.18TRAINING31
4.19ANALYTIC AND REPORTING DASHBOARD32
4.20OPERATIONS TURNOVER PLAN32
4.20.1CONTRACTOR RESPONSIBILITIES32
4.20.2OCSS RESPONSIBILITIES33
5GENERAL CONTRACT TERMS34
5.1CONTRACT TERM AND EXTENSION OPTION34
5.2CONTRACT TRANSITION34
5.3PERFORMANCE SECURITY34
5.4OWNERSHIP OF MATERIAL34
5.5SUBSTITUTION OF STAFF35
5.6DELIVERY TIME AND COSTS35
5.7AUTHORIZED DEALER AND/OR DISTRIBUTORS35
5.8LIQUIDATED DAMAGES35
5.9RETAINAGE36
5.10ELECTRONIC PAYMENTS36
5.11PROCUREMENT EFFICIENCY PROGRAM36
6DATA SECURITY REQUIREMENTS – CONTRACTOR RESPONSIBILITY37
6.1SECURITY PLAN37
6.2INFORMATION SECURITY PROGRAM MANAGEMENT37
6.3COMPLIANCE37
6.4PERSONNEL SECURITY37
6.5SECURITY AWARENESS AND TRAINING37
6.6RISK MANAGEMENT38
6.7PRIVACY38
6.8ASSET MANAGEMENT39
6.9SECURITY CATEGORIZATION39
6.10MEDIA PROTECTION39
6.11CRYPTOGRAPHIC PROTECTIONS39
6.12ACCESS MANAGEMENT40
6.13IDENTITY AND AUTHENTICATION40
6.14REMOTE ACCESS40
6.15SECURITY ENGINEERING AND ARCHITECTURE40
6.16CONFIGURATION MANAGEMENT40
6.17ENDPOINT SECURITY41
6.18ICS/SCADA/OT SECURITY41
6.19INTERNET OF THINGS SECURITY41
6.20MOBILE DEVICE SECURITY41
6.21NETWORK SECURITY42
6.22CLOUD SECURITY42
6.23CHANGE MANAGEMENT42
6.24MAINTENANCE42
6.25THREAT MANAGEMENT42
6.26VULNERABILITY AND PATCH MANAGEMENT42
6.27CONTINUOUS MONITORING43
6.28SYSTEM DEVELOPMENT AND ACQUISITION43
6.29PROJECT AND RESOURCE MANAGEMENT43
6.30CAPACITY AND PERFORMANCE MANAGEMENT43
6.31THIRD PARTY MANAGEMENT43
6.32PHYSICAL AND ENVIRONMENTAL SECURITY43
6.33CONTINGENCY PLANNING44
6.34INCIDENT RESPONSE44
6.35TAX RETURN DATA SECURITY44
7MODIFICATIONS TO THE STATE OF NEW JERSEY STANDARD TERMS AND CONDITIONS46
7.1INDEMNIFICATION46
7.2INSURANCE48
7.2.1PROFESSIONAL LIABILITY INSURANCE48
7.2.2CYBER BREACH INSURANCE48
7.2.3LIMITATION OF LIABILITY OPTIONS49
8QUOTE EVALUATION AND AWARD50
8.1RIGHT TO WAIVE50
8.2DIRECTOR’S RIGHT TO ACCEPT OR REJECT A QUOTE50
8.3RECIPROCITY FOR JURISDICTIONAL BIDDER PREFERENCE50
8.4CLARIFICATION OF QUOTE50
8.5ORAL PRESENTATION50
8.6TIE QUOTES50
8.7STATE'S RIGHT TO INSPECT BIDDER’S FACILITIES50
8.8STATE'S RIGHT TO CHECK REFERENCES50
8.9EVALUATION CRITERIA51
8.9.1TECHNICAL EVALUATION CRITERIA51
8.9.2PRICE EVALUATION51
8.10QUOTE DISCREPANCIES51
8.11NEGOTIATION51
8.12BEST AND FINAL OFFER (BAFO)51
8.13“REQUEST FOR REVISION” WITHIN NJSTART52
8.14POOR PERFORMANCE52
8.15RECOMMENDATION FOR AWARD52
8.16CONTRACT AWARD52
9GLOSSARY53
9.1CROSSWALK53
9.2DEFINITIONS53
9.3CONTRACT-SPECIFIC DEFINITIONS59
9.4CONTRACT SPECIFIC ACRONYMS61

ATTACHMENT 1 – State of New Jersey Standard Terms and Conditions (2/8/2024) ATTACHMENT 2 – Standard Procurement Forms Packet ATTACHMENT 3 – State-Supplied Price Sheet ATTACHMENT 4 – State of New Jersey Third-Party Information Security Questionnaire

Exhibit 1 – File Transfer Guide Exhibit 2 – Technical Environment Exhibit 3 – LOAD_FULLNEWHIRE Exhibit 4 – EXT_NEWMEMBER_STATEHIRE Exhibit 5 – SP_EXT_MEMBER_STATEHIRE Exhibit 6 – ENF_CSESP_INCOMING Exhibit 7 – CSESP Monitoring and Escalation IWO & VOE iv

INTRODUCTION AND SUMMARY OF THE BID SOLICITATION

This Bid Solicitation is issued by the Department of the Treasury, Division of Purchase and Property (Division), Procurement Bureau, on behalf of the Department of Human Services (DHS), Division of Family Development (DFD). Quotes submitted in response to this Bid Solicitation shall be through the State of New Jersey’s eProcurement system, NJSTART. Bidders are advised to thoroughly read all sections of this Bid Solicitation and follow all instructions.

Bidders are strongly encouraged to visit the NJSTART Vendor Support Page, which contains Quick Reference Guides (QRGs), supporting videos, a glossary of NJSTART terms, and helpdesk contact information. Bidders should utilize the QRGs before attempting to submit a Quote through NJSTART. It is the Bidder’s responsibility to ensure that the Quote and attachments have been properly submitted. Inquiries concerning the use of NJSTART may be directed to njstart@treas.nj.gov. The Division will not respond to substantive questions related to the Bid Solicitation or any other Contract via this email address.

PURPOSE, AND INTENT AND BACKGROUND

The purpose of this Bid Solicitation is to solicit Quotes for a Contractor to develop, design, implement, maintain, and host a Web-based child support employer portal, the State Directory of New Hires, National Medical Support Notification Program (NMSN). The portal solution will be required to interface with the current state child support system, New Jersey Kids Deserve Support (NJKIDS). The Contractor shall also be tasked with supporting the maintenance and integrity of all employer data used by the New Jersey Child Support Program. The new proposed business model will support the following services:

· A web-based Child Support Employer Services Portal (CSESP);

· New Jersey State Director of New Hires (SHNH);

· Issuance of and response to Employement Verification (VOE);

· Issuance of and response to Income Withholding Order (IWO);

· Submission of termination of employment and rehire or return ot work notification;

· Issuance of and response to National Medical Support Notice (NMSN);

· Employer compliance with reporting newly hired/rehired employees, responding to NMSN notifications, responding to income withholding order and verification of employment;

· Submission of an inquiry prior to the disbursement of an employee bonus or lump sum payment; and

· Issuance of and response to an IWO to withhold a lump sum or bonus payment.

It is the intent of the State of New Jersey (State) to award a Contract to that responsible Bidder whose Quote, conforming to this Bid Solicitation is most advantageous to the State, price and other factors considered. The State may award any or all price lines. The State, however, reserves the right to separately procure individual requirements that are the subject of the Contract during the Contract term, when deemed by the Director of the Division (Director) to be in the State’s best interest.

This procurement is a Small Business Subcontracting set-aside with a single award. Please see Bid Solicitation Section 3.13.8.1 for more information.

The State of New Jersey Standard Terms and Conditions (SSTCs) included with this Bid Solicitation will apply to all Contracts made with the State. These terms are in addition to the terms and conditions set forth in this Bid Solicitation and should be read in conjunction with them unless the Bid Solicitation specifically indicates otherwise.

BACKGROUND

This is a reprocurement of the services under T1708 Child Support Employer Services State Directory of New Hires and National Medical Support Notice Processing Portals. Bidders interested in reviewing the expiring Contract’s specifications and pricing information may do so by following the instructions below. Bidders should not rely upon or use data or information from the expiring Contract when preparing a response to this Bid Solicitation as this Bid Solicitation addresses the State’s current requirements.

· Go to: www.njstart.gov

· In the search bar, select “Contracts” from the drop down menu

· Enter “T1708” and click “”

· The expiring Contract list will appear under “Results”

NJ CHILD SUPPORT PROGRAM ADMINISTRATIVE OVERVIEW

Structurally, the Child Support Program is supervised by the State and administered by both the State and the counties. The Office of Child Support Services (OCSS) is in the Executive Branch and serves as the Title IV-D Agency. It is responsible to the federal government for the overall administration and regulatory oversight, performance management and reporting, system management, and program compliance of the Child Support Program. This program is multi-systemic because it is county administered through both the local County Welfare Agencies and local court systems through its respective Judiciary Family, Probation, and Finance Divisions. There are 21 counties and 15 court vicinages in New Jersey.

STATE-SUPERVISED

The OCSS, consistent with federal requirements found in 45 C.F.R. § Parts 302 through 308 and 42 U.S.C. § 671(a)(17)[footnoteRef:1] centrally manages multiple Child Support operational services. These services include, but are not limited to, the certified statewide automated Child Support case management system, paternity acknowledgment and genetic testing, location of noncustodial parents, administrative enforcement, collection and disbursements, and customer services. In addition, the OCSS has a Cooperative Agreement with the New Jersey Judiciary that is executed through the Administrative Office of the Courts (AOC). The AOC is the central office responsible for coordination and oversight of Judiciary activities at the local level, including the location of Non-Custodial Parents, the establishment and enforcement of child, spousal support, and health care coverage orders. [1: 42 U.S.C. § 671(a)(17) “provides that, where appropriate, all steps will be taken, including cooperative efforts with the State agencies administering the program funded under Part A [of this subchapter] and plan approved under part D [of this subchapter], to secure an assignment to the State of any rights to support on behalf of each child receiving foster care maintenance payments under this part.”]

COUNTY ADMINISTERED

Locally, both the County Welfare Agencies (CWAs) and local court systems, through their respective Family, Probation, and Finance Divisions, deliver program services. All entities work together to secure financial support and health care provisions for children and families. CWAs are responsible for assisting all eligible applicants in the location of parents and in the establishment of paternity for customers receiving Temporary Aid to Need Families (TANF), Medicaid, and Title IV-E foster care benefits. CWAs are also responsible for obtaining court orders. The local Judiciary Family Divisions are responsible for processing Title IV-D Applications for non-dissolution and matrimonial cases, establishing child and medical support, scheduling court hearings, and providing notice of all hearings. The Judiciary Finance Divisions are responsible for account adjustments, receipts received by the counties, and account audits. Judiciary Probation Divisions are responsible for local enforcement of Child Support orders. These three (3) judicial divisions have offices located within each county.

CURRENT OVERVIEW

Currently, both New Hire and NMSN programs process information provided by employers, payroll processors, and Health Plan Administrators (HPA) on behalf of multiple employers, concerning any newly hired/rehired employees, employee(s) that have returned to work and healthcare coverage options are available.

New Hire information can be submitted electronically via the Child Support Employer Services Portal (CSEP). The information received is reviewed for accuracy, processed, and prepared for transmission to NJKiDS. All New Hire information is processed and submitted to both NJKiDS and the National Directory of New Hire Program, and other Federal/State programs as authorized via file transfer with the exception of those records that cannot be processed due to missing or invalid information.

NMSN information is currently generated via NJKiDS and mailed to the identified employer. Employers can respond to the NMSN via mail or the current Employer portal solution. The information received from the employer is reviewed.

Proactive targeted outreach and compliance activities are used to establish and enhance partnerships with employers, payroll processors, and HPA. In building strong relationships within these communities, the New Hire Directory and NMSN programs have achieved continued success in both the quality and number of New Hire records and NMSN responses received and processed.

By combining all employer services into one inclusive contract the State utilizes NJKiDS advanced technology to maximize automated processing of employer services including New Hire and NMSN data while reducing processing timeframes, increasing quality control, reducing data entry, and improving employer compliance.

Both the New Hire Directory and NMSN programs are operating under all-inclusive fixed price contracts responsible for the following activities:

· Daily processing of all New Hire and NMSN records received electronically, hardcopy and via website submission;

· Outreach and compliance activities to ensure accurate and timely reporting by employers and HPAs;

· Maintain an Operation center for the processing of New Hire and NMSN information, provide customer service to employers, HPAs;

· Monitoring compliance of employers and HPAs ensuring accurate and timely reporting;

· Conduct outreach to employers and HPAs that do provide accurate information or adhere to the reporting requirement;

· Complete daily and weekly file transfer of New Hire and NMSN data to NJKiDS via established interface;

· Complete daily file transfer of New Hire date to the National Director of New Hire (NDNH), New Jersey Department of Workforce Development (NJDOL); and

· Complete daily file transfer of full match and partial match results to the Family Management Information System(FAMIS).

STATE DIRECTORY OF NEW HIRES

The Federal Personal Responsibility and Work Opportunity Reconciliation Act of 1996 (PRWORA) 42 U.S.C. § 653A (b) (1) (A), as well as New Jersey State Law N.J.S.A. § 2A:17-56.61 requires all employers and labor organizations to report the hiring of, or contracting with, any person who works in the State. This includes anyone who has returned to work after being laid off, furloughed, separated, granted leave without pay, or terminated from employment. Employers are required to submit the required information within 20 days of hire, re-hire or return to work of the employee. Failure to report an employee could result in a fine up to $25 per violation.

Likewise, federal and State regulations also include the requirement that multi-state employers either: 1) Furnish the New Hire report to the SDNH of the state in which the newly hired employee works; or 2) Designate one state in which any of its employees work and transmit ALL New Hire reports to the State Directory of New Hires for that state.

The SDNH transmits one (1) daily file to NJKiDS containing those records that match the information currently contained in NJKiDS. File transfer activities include the receipt of a daily update file of new cases added to NJKiDS as well as a weekly refresh file of all the open cases.

Additionally, the SDNH transmits a daily file to the Federal Office of Child Support Enforcement National Directory of New Hire as required by law.

The SDNH provides essential information via file transfer to the New Jersey Department of Labor and Workforce Development.

The reporting of New Hire information can be accomplished via electronic or manual submission of information. In 2024 the SDNH processed approximately 34,000 manually submitted records and 1.7 million electronic records.

NATIONAL MEDICAL SUPPORT NOTICE

Federal regulations 45 C.F.R. § 303.32 require that the Title IV-D agency (DHS/OCSS in New Jersey) enforce the health care coverage provision in a child support order through the use of the NMSN. Such coverage should be provided even if the child was born out of wedlock, not claimed as a dependent for tax purposes, or did not reside with the parent or in the insurer’s service area.

The NMSN notice is issued to employers notifying them that one of their employees has been ordered by the court to provide medical coverage for the employees’ dependent(s). Currently, NJKiDS identifies cases and corresponding employers eligible to receive a NMSN. Part A and Part B of the NMSN notification is sent to the employer for completion and response. If the employer does not respond within 45 calendar days, non-compliance activities begin to contact the employer. If the employer is deemed to be unresponsive or uncooperative the State Contract Manager (SCM) is notified. Once Part A and/or Part B of the NMSN document is returned to the NMSN program, this information is recorded in NJKIDS.

In State Fiscal Year 2024 approximately 4200 NMSN’s Part A and Part B were issued each month.

VERIFICATION OF EMPLOYMENT

In State Fiscal Year 2024 on average 20,000 income withholding notices and 4,900 verification of employment notices were issued monthly to employers throughout the United States via NJKiDS to verify specific employee and employer data. This information includes but is not limited to:

· Employer contact information;

· Employer address;

· Employer Federal Employer Identification Number (FEIN);

· Employee hire and/or termination date;

· Employee salary;

· Employee schedule pay periods;

· Employer medical insurance availability; and

· Employee mailing address.

The information collected is then reviewed by State and county child support staff for manual update into NJKiDS.

The State also requests, upon termination of employment, that the employer complete the appropriate section of the income withholding notice and return it to the appropriate child support office address.

EMPLOYER SERVICES PROCESSING PORTAL

The New Jersey Child Support Employer Services Portal (NJCSESP) currently allow employers to register and submit New Hire information to the State Directory of New Hire (SDNH) and respond to the National Medical Support Notification (NMSN). Employers must register on the portal and provide all required demographic information to proceed. Once an employer is registered, they can utilize the portal.

Currently SDNH submissions can be completed via the NJCSESP by uploading a file or completion of an online form. Information can also be faxed, mailed, or provided by phone. NMSN submissions can be responded to via the NJCSESP by completing an online form, by fax, or returning the NMSN form by mail.

The NJCSESP also provides answers to Frequently Asked Questions (FAQ’s), instruction on how to comply with the SDNH and NMSN programs, as well as completing forms. Employers can also utilize the online calculator that will provide approximate withholding amounts in accordance with Consumer Credit Protection Act (CCPA) limitations. A dedicated information page also provides links and contact information for employers to contact other New Jersey and Federal employer resources.

CONTRACT AMOUNT

The estimated amount of the Contract, if stated, shall not be construed as either the maximum or minimum amount which the State shall be obliged to order.

ORDER OF PRECEDENCE OF CONTRACTUAL TERMS

The Contract awarded, and the entire agreement between the parties, as a result of this Bid Solicitation shall consist of: (1) the final Bid Solicitation, (2) the State of New Jersey Standard Terms and Conditions, (3) the Quote, and if applicable (4) any Bidder responses to clarifications; (5) a Bidder’s Best and Final Offer, (6) other negotiated document, and/or (7) third party document. In the event of a conflict in the terms and conditions among the documents comprising this Contract, the order of precedence, for purposes of interpretation thereof, shall be as listed from highest ranking to lowest ranking as noted above.

Any other terms or conditions, not included with the Bidder’s Quote and accepted by the State, shall not be incorporated into the Contract awarded. Any references to external documentation, including those documents referenced by a URL, including without limitation, technical reference manuals, technical support policies, copyright notices, additional license terms, etc., are subject to the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions. In the event of any conflict between the terms of a document incorporated by reference, the terms and conditions of the Bid Solicitation and the State of New Jersey Standard Terms and Conditions shall prevail.

INTRASTATE COOPERATIVE PURCHASING

Not applicable to this procurement.

PRE-QUOTE SUBMISSION INFORMATION

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote and for reviewing the Quote submission requirements and the Scope of Work requirements.

ELECTRONIC QUESTION AND ANSWER PERIOD

The Division will electronically accept questions and inquiries from all potential Bidders via the “Q&A” Tab of the Bid Solicitation in NJSTART. Questions should be directly tied to a Bid Solicitation Section, the State-Supplied Price Sheet, Form or Attachment; and should reference the specific Bid Solicitation Section or document to which it relates.

The cut-off date for electronic questions and inquiries relating to this Bid Solicitation is indicated on the Bid Solicitation cover page. In the event that questions are posed by Bidders, answers to such questions will be issued by Bid Amendment.

A Bidder shall not contact the Using Agency and/or the Procurement Specialist directly, in person, by telephone or by e-mail, concerning this Bid Solicitation, prior to Contract award.

EXCEPTIONS TO THE STATE OF NJ STANDARD TERMS AND CONDITIONS (SSTC)

Questions regarding the State of New Jersey Standard Terms and Conditions and exceptions to mandatory requirements MUST be posed during the Electronic Question and Answer period and shall contain the Bidder’s suggested changes and the reason(s) for the suggested change(s).

BID AMENDMENTS

In the event that it becomes necessary to clarify or revise this Bid Solicitation, such clarification or revision will be by Bid Amendment. Any Bid Amendment will become part of this Bid Solicitation and part of any Contract awarded. Bid Amendments will be posted as a file attachment on the “Summary” page of the Bid Solicitation in NJSTART after the cut-off date.

There are no designated dates for release of Bid Amendments. Those Bidders who are on the bid holder list either through commodity code registration in NJSTART or by acknowledging the bid in NJSTART should receive notification of any Bid Amendment(s). If a Bidder is not on the bid holder list, Bid Amendments are still viewable on the “Summary” page of the Bid Solicitation in NJSTART.

It is the sole responsibility of the Bidder to be knowledgeable of all Bid Amendments related to this procurement. An interested Bidder should check the NJSTART “Open Bids” Tab on a daily basis to ensure review of the most updated information.

MANDATORY/OPTIONAL SITE VISIT

Not applicable to this procurement.

OPTIONAL PRE-QUOTE CONFERENCE

The date and time of the Optional Pre-Quote Conference is indicated on the Bid Solicitation cover sheet. Attendees may attend the Optional Pre-Quote Conference with the following video conference and/or call-in details:

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The Optional Pre-Quote Conference may be recorded.

The purpose of the Optional Pre-Quote Conference is to address procedural questions regarding the Bid Solicitation and Bidder Quote Submission Requirements only. No substantive questions regarding the Bid Solicitation Scope of Work will be accepted or answered during the pre-Quote conference. All questions are to be submitted during the Electronic Question and Answer Period.

PRE-QUOTE DOCUMENT REVIEW

Not applicable to this procurement.

QUOTE SUBMISSION REQUIREMENTS

QUOTE SUBMISSION

In order to be considered for award, the Quote must be received electronically by the Division’s Proposal Review Unit, through NJSTART, by the required date and time.

The date and time of the Quote opening are indicated on the Bid Solicitation cover sheet and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. If the Quote opening deadline has been revised, the new Quote opening deadline will be shown on the posted Bid Amendment and on the “Summary” Tab of the Bid Solicitation webpage within NJSTART. Quotes not received prior to the Quote opening deadline shall be rejected.

Quotes will be publicly opened and announced by telephone conference on the date and time of the quote opening.

(Dial-in phone number: 888-204-5984 / Access code: 2602305)

When submitting a Quote through NJSTART, do not use any symbols (i.e., #, @, $, &, *) in the filename as this may prevent the Quote from being properly uploaded. Uploaded files must be compatible with Microsoft Office and/or Adobe software applications. DO NOT UPLOAD files with extensions such as .zip, .numbers, or .pages.

When uploading the documents to NJSTART, the Bidder should select the “Confidential” option in NJSTART for attachments on the “Attachments” Tab to request that the documents not be displayed publicly through NJSTART. Marking an attachment as "Confidential" in NJSTART shall not constitute the Bidder's designation of the attachment as exempt from public disclosure under the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know.

BIDDER RESPONSIBILITY

The Bidder assumes sole responsibility for the complete effort required in submitting a Quote in response to this Bid Solicitation. No special consideration will be given after Quotes are opened because of a Bidder’s failure to be knowledgeable as to all of the requirements of this Bid Solicitation. The State assumes no responsibility and bears no liability for costs incurred by a Bidder in the preparation and submittal of a Quote in response to this Bid Solicitation or any pre-contract award costs incurred.

ANNOUNCEMENT OF QUOTE INFORMATION

On the date and time Quotes are due under the Bid Solicitation, all information concerning the Quotes submitted may be publicly announced and shall be available for inspection and copying except otherwise noted:

A. Information appropriately designated as proprietary and/or confidential in a Bidder’s Quote shall not be available for inspection and copying; and B. Where negotiation is contemplated, only the names and addresses of the Bidders submitting Quotes will be announced, and the contents of the Quotes shall not be available for inspection and copying until the Notice of Intent to Award is issued by the Director.

QUOTE ERRORS

In accordance with N.J.A.C. 17:12-2.11 “Proposal errors,” a Bidder may withdraw its Quote as described below.

QUOTE WITHDRAWAL PRIOR TO QUOTE OPENING

A Bidder may withdraw its Quote submission in NJSTART prior to the Quote opening; however, Bidders should note that while withdrawn NJSTART Quotes remain viewable by the Bidder on its Vendor Profile Homepage, they are removed from the Division’s view and cannot be considered for Contract award. The Bidder may submit a revised Quote as long as the Quote is received prior to the announced date and time for Quote submission. Bidders may refer to the QRG “Submit a Quote” for additional instructions.

QUOTE WITHDRAWAL AFTER QUOTE OPENING, BUT PRIOR TO CONTRACT AWARD

If, after the Quote opening, but before Contract award, a Bidder discovers an error in its Quote, the Bidder may make a written request to the Procurement Bureau to withdraw its Quote from consideration for award. If the Bidder’s request to withdraw is made in good faith, and the State will not be significantly prejudiced by granting the withdrawal of the Quote beyond the loss of the benefit of the bargain to the State of the withdrawing Bidder’s offer, the request shall be granted. Evidence of the Bidder’s good faith in making this request can be demonstrated by one (1) or more of the following factors: A mistake is so significant that to enforce the Contract resulting from the Quote would be unconscionable; that the mistake relates to a material feature or term of the Contract; and that the mistake occurred notwithstanding the Bidder’s exercise of reasonable care. After Quote opening, while pursuant to the provisions of this section a Bidder may request to withdraw its Quote and the Director may in his/her discretion allow said Bidder to withdraw it, the Division also may take notice of repeated or unusual requests to withdraw by a Bidder and take those prior requests to withdraw into consideration when evaluating the Bidder’s future Quotes.

The Quote withdrawal request must include the Bid Solicitation Number, Bid Solicitation Title, and the Quote submission date and should be sent to Procurement.Bureau@treas.nj.gov.

If, during a Quote evaluation process, an obvious pricing error made by a potential Contract awardee is found, the Director or his/her designee shall issue written notice to the Bidder. The Bidder will have up to five (5) Business Days after receipt of the notice to confirm its pricing. If the Bidder fails to respond, its Quote shall be considered withdrawn, and no further consideration shall be given to it.

JOINT VENTURE

If a Joint Venture is submitting a Quote, the agreement between the parties relating to such Joint Venture should be submitted with the Joint Venture’s Quote. Authorized signatories from each party comprising the Joint Venture must sign the Offer and Acceptance Page. Each party to the Joint Venture must individually complete and comply with all the forms and certification requirements in Bid Solicitation Section 3 – Quote Submission Requirements.

SMALL BUSINESS SET-ASIDE CONTRACTS

Not applicable to this procurement.

DISABLED VETERANS’ BUSINESS SET-ASIDE CONTRACT

Not applicable to this procurement.

BID SECURITY

Not applicable to this procurement.

BIDDER ADDITIONAL TERMS SUBMITTED WITH THE QUOTE

A Bidder may submit additional terms as part of its Quote. Additional terms are Bidder-proposed terms or conditions that do not conflict with the scope of work required in this Bid Solicitation, the terms and conditions of this Bid Solicitation, or the State of New Jersey Standard Terms and Conditions. Bidder proposed terms or conditions that conflict with those contained in the State of New Jersey Standard Terms and Conditions will render a Quote non-responsive. It is incumbent upon the Bidder to identify and remove its conflicting proposed terms and conditions prior to Quote submission.

Quotes including Bidder proposed additional terms may be accepted, rejected, or negotiated, in whole or in part, at the State’s sole discretion.

If Bidder intends to propose terms and conditions that conflict with the State of New Jersey Standard Terms and Conditions, those Bidder proposed terms and conditions shall only be considered if submitted and agreed to pursuant to the electronic question and answer procedure. Bidders shall not submit exceptions or modifications as part of the Quote or on the “Terms and Conditions” Tab through NJSTART.

QUOTE CONTENT

The Quote should be submitted with the attachments organized in the following manner:

· Forms

· Technical Quote

· State-Supplied Price Sheet

· State of New Jersey Security Due Diligence Third Party Information Security Questionnaire

A Bidder should not password protect any submitted documents. Use of URLs in a Quote should be kept to a minimum and shall not be used to satisfy any material term of a Bid Solicitation. If a preprinted or other document included as part of the Quote contains a URL, a printed copy of the information should be provided and will be considered as part of the Quote.

FORMS, REGISTRATIONS AND CERTIFICATIONS TO BE SUBMITTED WITH QUOTE

A Bidder is required to complete and submit the following forms. As an alternative to uploading certain forms with the submitted Quote, a Bidder may complete several certifications electronically in NJSTART on the “Terms and Categories” Tab within the Vendor Profile. Those forms that may be completed on the NJSTART “Terms and Categories” Tab are noted below. Additionally, a Bidder may attach completed forms to the Vendor Profile. Refer to QRGs “Vendor Forms” and “Attaching Files” for additional instructions. VENDOR QUICK REFERENCE GUIDES

OFFER AND ACCEPTANCE PAGE

The Bidder should complete and submit the Offer and Acceptance Page with the Quote. The Offer and Acceptance Page must be signed by an authorized representative of the Bidder. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

OWNERSHIP DISCLOSURE FORM

Pursuant to N.J.S.A. 52:25-24.2, in the event the Bidder is a corporation, partnership or limited liability company, the Bidder must disclose all 10% or greater owners by (a) completing and submitting the Ownership Disclosure Form with the Quote; (b) if the Bidder has submitted a signed and accurate Ownership Disclosure Form dated and received no more than six (6) months prior to the Quote submission deadline for this procurement, the Division may rely upon that form; however, if there has been a change in ownership within the last six (6) months, a new Ownership Disclosure Form must be completed, signed and submitted with the Quote; or, (c) a Bidder with any direct or indirect parent entity which is publicly traded may submit the name and address of each publicly traded entity and the name and address of each person that holds a 10 percent or greater beneficial interest in the publicly traded entity as of the last annual filing with the federal Securities and Exchange Commission or the foreign equivalent, and, if there is any person that holds a 10 percent or greater beneficial interest, also shall submit links to the websites containing the last annual filings with the federal Securities and Exchange Commission or the foreign equivalent and the relevant page numbers of the filings that contain the information on each person that holds a 10 percent or greater beneficial interest. N.J.S.A. 52:25-24.2.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this form online in NJSTART on the “Terms and Categories” Tab.

A Bidder’s failure to submit the information required by N.J.S.A. 52:25-24.2 will result in the rejection of the Quote as non-responsive and preclude the award of a Contract to said Bidder.

DISCLOSURE OF INVESTMENT ACTIVITIES IN IRAN FORM

The Bidder should submit Disclosure of Investment Activities in Iran form to certify that, pursuant to N.J.S.A. 52:32-58, neither the Bidder, nor one (1) of its parents, subsidiaries, and/or affiliates (as defined in N.J.S.A. 52:32-56(e)(3)), is listed on the Department of the Treasury’s List of Persons or Entities Engaging in Prohibited Investment Activities in Iran and that neither the Bidder, nor one (1) of its parents, subsidiaries, and/or affiliates, is involved in any of the investment activities set forth in N.J.S.A. 52:32-56(f). If the Bidder is unable to so certify, the Bidder shall provide a detailed and precise description of such activities as directed on the form. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

DISCLOSURE OF INVESTIGATIONS AND OTHER ACTIONS INVOLVING BIDDER FORM

The Bidder should submit the Disclosure of Investigations and Other Actions Involving Bidder Form, with its Quote, to provide a detailed description of any investigation, litigation, including administrative complaints or other administrative proceedings, involving any public sector clients during the past five (5) years, including the nature and status of the investigation, and, for any litigation, the caption of the action, a brief description of the action, the date of inception, current status, and, if applicable, disposition. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

MACBRIDE PRINCIPLES FORM

The Bidder should submit the MacBride Principles Form. Pursuant to N.J.S.A. 52:34-12.2, a Bidder is required to certify that it either has no ongoing business activities in Northern Ireland and does not maintain a physical presence therein or that it will take lawful steps in good faith to conduct any business operations it has in Northern Ireland in accordance with the MacBride principles of nondiscrimination in employment as set forth in N.J.S.A. 52:18A-89.5 and in conformance with the United Kingdom’s Fair Employment (Northern Ireland) Act of 1989, and permit independent monitoring of their compliance with those principles. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

NOTE: In lieu of completing and submitting the paper-based form, the Bidder has the option to complete this certification online in NJSTART on the “Terms and Categories” Tab.

SERVICE PERFORMANCE WITHIN THE UNITED STATES

The Bidder should submit a completed Source Disclosure Form. Pursuant to N.J.S.A. 52:34-13.2, all Contracts primarily for services shall be performed within the United States. If a Bidder does not submit the form with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

CONFIDENTIALITY/COMMITMENT TO DEFEND

Pursuant to the New Jersey Open Public Records Act (OPRA), N.J.S.A. 47:1A-1 et seq., or the common law right to know, Quotes can be released to the public in accordance with N.J.A.C. 17:12-1.2(b) and (c).

The Bidder should submit a completed and signed Confidentiality/Commitment to Defend Form with the Quote. In the event that the Bidder does not submit the Confidentiality form with the Quote, the State reserves the right to request that the Bidder submit the form after Quote submission.

After the opening of sealed Quotes, all information submitted by a Bidder in response to a Bid Solicitation is considered public information notwithstanding any disclaimers to the contrary submitted by a Bidder. Proprietary, financial, security and confidential information may be exempt from public disclosure by OPRA and/or the common law when the Bidder has a good faith, legal/factual basis for such assertion.

When the Bid Solicitation contains a negotiation component, the Quote will not be subject to public disclosure until a notice of intent to award a Contract is announced.

As part of its Quote, a Bidder may request that portions of the Quote be exempt from public disclosure under OPRA and/or the common law. The Bidder must provide a detailed statement clearly identifying those sections of the Quote that it claims are exempt from production, and the legal and factual basis that supports said exemption(s) as a matter of law. The State will not honor any attempts by a Bidder to designate its State-Supplied Price Sheet, Price List/Catalog, and/or the entire Quote as proprietary and/or confidential, and/or to claim copyright protection for its entire Quote. If the State does not agree with a Bidder’s designation of proprietary and/or confidential information, the State will use commercially reasonable efforts to advise the Bidder. Copyright law does not prohibit access to a record which is otherwise available under OPRA.

The State reserves the right to make the determination as to what to disclose in response to an OPRA request. Any information that the State determines to be exempt from disclosure under OPRA will be redacted.

In the event of any challenge to the Bidder’s assertion of confidentiality that is contrary to the State’s determination of confidentiality, the Bidder shall be solely responsible for defending its designation, but in doing so, all costs and expenses associated therewith shall be the responsibility of the Bidder. The State assumes no such responsibility or liability.

In order not to delay consideration of the Quote or the State’s response to a request for documents, the State requires that Bidder respond to any request regarding confidentiality markings within the timeframe designated in the State’s correspondence regarding confidentiality. If no response is received by the designated date and time, the State will be permitted to release a copy of the Quote with the State making the determination regarding what may be proprietary or confidential.

SUBCONTRACTOR UTILIZATION PLAN

Bidders intending to use Subcontractor(s) shall list all Subcontractors on the Subcontractor Utilization Plan form or may list the Subcontractor(s) on the “Subcontractor” Tab in NJSTART.

For a Quote that does NOT include the use of any Subcontractors, the Bidder is automatically certifying that, if selected for an award, the Bidder will be performing all work required by the Contract.

If it becomes necessary for the Contractor to substitute a Subcontractor, add a Subcontractor, or substitute its own staff for a Subcontractor, the Contractor will identify the proposed new Subcontractor or staff member(s) and the work to be performed. The Contractor shall forward a written request to substitute or add a Subcontractor or to substitute its own staff for a Subcontractor to the State Contract Manager for consideration. The Contractor must provide a completed Subcontractor Utilization Plan, a detailed justification documenting the necessity for the substitution or addition, and resumes of its proposed replacement staff or of the proposed Subcontractor’s management, supervisory, and other key personnel that demonstrate knowledge, ability and experience relevant to that part of the work which the Subcontractor is to undertake. The qualifications and experience of the replacement(s) must equal or exceed those of similar personnel proposed by the Contractor in its Quote. The State Contract Manager will forward the request to the Director for approval.

NOTE: No substituted or additional Subcontractors are authorized to begin work until the Contractor has received written approval from the Director.

SMALL BUSINESS SUBCONTRACTING SET-ASIDE CONTRACT

This is a Contract with set-aside subcontracting for New Jersey Small Business Enterprises.

If the Bidder intends to subcontract, it must submit a Subcontractor Utilization Plan and shall take the following actions to make a good faith effort to solicit and hire eligible New Jersey Small Business Enterprises:

A. The Bidder shall attempt to locate qualified potential New Jersey Small Business Enterprise Subcontractors;

B. The Bidder shall request a listing of New Jersey Small Business Enterprises from the Division of Revenue and Enterprise Services, Small Business Registration and M/WBE Certification Services Unit through SAVI (NJSAVI Dataset Story | NJOIT Open Data Center) if none are known to the Bidder;

C. The Bidder shall keep a record of its efforts, including the names of businesses contacted and the means and results of such contacts;

D. The Bidder shall provide all potential Subcontractors with detailed information regarding the specifications; and E. The Bidder shall attempt, wherever possible, to negotiate prices with potential Subcontractors submitting higher than acceptable price quotes.

A Bidder’s failure to satisfy New Jersey Small Business Enterprise set-aside subcontracting or to provide sufficient documentation of its good faith efforts within seven (7) Business Days of a request may preclude award of a Contract to the Bidder.

Each Bidder awarded a Contract which contains the set-aside subcontracting requirement shall fully cooperate in any studies or surveys which may be conducted by the State to determine the extent of the Bidder’s compliance with N.J.A.C. 17:13-1.1 et seq., and this Bid Solicitation.

RESERVED

AFFIRMATIVE ACTION

The intended Contractor and its named Subcontractor(s) must submit a copy of a New Jersey Certificate of Employee Information Report, or a copy of Federal Letter of Approval verifying it is operating under a federally approved or sanctioned Affirmative Action program. If the Contractor and/or its named Subcontractor(s) are not in possession of either a New Jersey Certificate of Employee Information Report or a Federal Letter of Approval, it/they must complete and submit the Affirmative Action Employee Information Report (AA-302). Information, instruction and the application are available at https://www.state.nj.us/treasury/contract_compliance/index.shtml.

RESERVEd

STATE OF NEW JERSEY SECURITY DUE DILIGENCE THIRD-PARTY INFORMATION SECURITY QUESTIONNAIRE The Bidder should complete and submit the State of New Jersey Security Due Diligence Third-Party Information Security Questionnaire (Questionnaire) with its Quote. If a Bidder does not submit the completed Questionnaire with the Quote, the Bidder must comply within seven (7) Business Days of the State’s request or the State may deem the Quote non-responsive.

This Questionnaire is designed to provide the State with an overview of the Bidder’s security and privacy controls to ensure that the Bidder will (1) meet the State of New Jersey’s…

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