Attachment_R_6_Dissatisfied_product_and_SVCDR__(SOP)__Jan_19.pdf

DEPARTMENT OF THE ARMY

ARMY FIELD SUPPORT BATTALION-BRAGG

2175 REILLY ROAD, STOP A

FORT BRAGG, NORTH CAROLINA 28310-5000

ASCE-BRG-S 26 December 2018

MEMORANDUM FOR All Fort Bragg Senior Food Service Personnel

SUBJECT: Dissatisfied Product and Subsistence Vendor Contract Discrepancy Report (SVCDR), DA Form 7589 Standing Operating Procedure (SOP)

1. Purpose: To establish policies, responsibilities and procedures for the Installation

Food Program Manager (IFPM), Subsistence Supply Manager (SSM), and Culinary

Management NCOs on ordering of subsistence for Fort Bragg Dinning Facilities

(DFACs). To ensure that customer satisfaction, acceptance and reasonable pricing is met to move the quantity required to continue purchasing each item. This SOP will be applied to all Fort Bragg DFACs if a subsistence item is considered to be dissatisfied.

2. General: When installation’s food service personnel or customers are dissatisfied with a product that they are currently using, the IFPM and DFACs will be guided by the procedures as outlined in DA PAM 30-22, H-3, conditions reported on DA Form 7589 and this SOP.

3. Reporting discrepant or unsatisfactory subsistence:

a. When a product is determined to be dissatisfied it needs to be addressed with a Subsistence Vendor Contract Discrepancy Report (SVCDR), DA Form 7589 and forwarded to the SSM and Installation Food Management Office (IFMO). Dissatisfied items include but are not limited to: foods that are no longer wholesome or fit for their intended use (note, when questions of wholesome, fit for intended use or shelf life arise contact the Veterinarian Services); no longer desired; errors in receiving procedures resulting in dining facility shortages or overages; incorrect items receipted for; receipt for items not delivered or products not in compliance with the Berry Amendment.

b. The SSM in conjunction with the IFMO will determine if this is an isolated dissatisfied item or if there is justification to research for a replacement item. The IFPM or the SSM will contact the prime vendor and request for a replacement item within 24 hours when applicable.

c. Timely reporting of problems encountered in the delivery of subsistence is critical.

Subsistence items ordered from prime vendor are intended for consumption within 3-5 days, correction of any discrepancy is extremely time sensitive.

ASCE-BRG-S

SUBJECT: Dissatisfied Product and Subsistence Vendor Contract Discrepancy Report (SVCDR), DA Form 7589 Standing Operating Procedure (SOP)

d. Discrepant or unsatisfactory deliveries of subsistence at the DFAC level must be reported and accounted for as follows:

(1) The Culinary Management NCO will complete a DA Form 7589 (see DA PAM

30-22, fig H–1) for any product discrepancy noted during a delivery or discovered by a

Veterinary Service Personnel (VSP) inspection that the prime vendor does not correct within 24 hours.

(2) The SVCDR will be forwarded to the SSM and IFMO and must include:

description of the damaged or discrepant product; number of cases or lbs. involved;

internal temperature of product (when appropriate); suspected cause of damage; photo of item/product and container with specification label.

4. Point of contact is Mr. James Ramey, IFPM at 396-1806 and james.w.ramey.civ@mail.mil.

RICKY L. ELLISON

Chief, Supply and Services Division