STAF_RFP_Attachment_1a_PRS_Amend0002.pdf

ATTACHMENT 1 – PERFORMANCE REQUIREMENT SUMMARY (PRS)

PERFORMANCE REQUIREMENTS SUMMARY

For use of this form (DA FORM 5473, MAR 2008), see DA PAM 5-20, Competitive Sourcing Implementation

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Place of

Performance

Primary duty locations will be Ft

Huachuca, AZ.

Contractor travel may be required in support of the task orders.

1.3 and

Subparagraphs

In support of the

TO, Contractor shall:

Contractor Travel:

Prior to committing to travel, the contractor shall obtain written confirmation from the Contracting

Officer’s

Representative

(COR) that concurs with the planned travel dates, expected duration, origin and destination, purpose, and travelers; COR concurrence of contractor’s

Trip/Travel

Reports written confirmation.

CDRL A005

Compliance:

Contractor shall adhere to requirements IAW

Trip/Travel Report

DI-MISC-81943

CDRL A005.

Exceptional:

Trip/travel reports are submitted within 1 working days of return.

Very Good:

Trip/travel reports are submitted within 3 working days of return.

Satisfactory:

Trip/travel reports are submitted within 5 working days of return.

Marginal:

Trip/travel reports are submitted within 7 working days of return.

Unsatisfactory

: Trip/travel reports are submitted after7 working days of return.

What: Place of

Performance.

Who: The COR will conduct surveillance.

How: Direct observation and periodic inspection.

Trip/Travel reports 100% inspection by

COR.

When: COR will approve/disappr ove travel as requests are submitted.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

CPARS

Rating.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Nondisclosure, Personally

Identifiable

Information (PII), and

Organizational

Conflicts of

Interest.

Contractor shall ensure all assigned contract employees are briefed on Privacy

Act requirements.

1.5 shall:

Privacy Act

Compliance:

Contractor personnel shall adhere to the

Privacy Act, 5

U.S.C § 552a and applicable agency rules and regulations related to PII.

NDA: Each contractor employee assigned to work under this contract shall sign a Non-

Disclosure

Agreement [(NDA)

No deviations per month for

Contractor

Staff

Personnel.

Very Good: 2 or less deviations per month and issues are redressed within 48 hours of defect for

Contractor

Staff

Personnel.

Satisfactory: 2 or less deviations per month and issues are redressed within 72 hours of defect for

Contractor

Staff

Personnel.

Marginal: No more than 3 deviations per month and

What:

Nondisclosure, Personally

Identifiable

Information (PII), and

Organizational

Conflicts of

Interest.

Who: The COR will conduct surveillance.

How: Direct observation and periodic inspection.

Trip/Travel reports 100% inspection by

COR.

When: COR will approve/disappr ove travel as requests are submitted.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy issues are redressed within 72 hours of defect for

Contractor

Staff

Personnel.

Unsatisfactory

: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor

Staff

Personnel.

Key Personnel

The contractor shall provide a workforce that has sufficient qualifications to perform work as required by the

Government.

1.6 and its subparagraphs

In support of the

TO, Contractor shall:

Key Personnel:

The contractor shall assign only those key personnel whose resumes were submitted and approved, and who are necessary to fulfill

Exceptional:

No deviations per month for

Contractor

Staff

Personnel.

Very Good: 2 or less deviations per month and issues are redressed within 48 hours of

What: Personnel

Experience and

Training, Certifications and Licenses.

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Inspection of monthly

Report.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy the requirements of the effort

Personnel

Qualifications: The qualifications in the rate deck shall include education, training, certifications and licenses directly related to the duties and responsibilities identified in the individual task orders.

Substitutions in

Personnel:

Substitutions to personnel are required to meet the minimum qualifications of the position(s) they are filling prior to performing under this TO.

Employee

Standards of

Conduct:

Contractors shall ensure that their written code of business ethics and conduct are in defect for

Contractor

Staff

Personnel.

Satisfactory: 2 or less deviations per month and issues are redressed within 72 hours of defect for

Contractor

Staff

Personnel.

Marginal: No more than 3 deviations per month and issues are redressed within 72 hours of defect for

Contractor

Staff

Personnel.

Unsatisfactory

: 3 or more deviations per month. 3 or more deviations per month will be considered

When: Monthly.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy compliance with

Federal

Acquisition

Regulation (FAR)

Subpart 3.10, Contractor Code of Business Ethics and Conduct, and promotes an understanding of provisions within the Joint Ethics

Regulation (JER) that govern their interactions with military and civilian employees. If the reason a contractor employee is barred/banned is classified or otherwise not in the security interest of the

Government to divulge, no reason will be provided to the contractor.

Contractor

Organization:

: The organizational structure developed by the contractor shall unsatisfactory regardless of redress time for Contractor

Staff

Personnel.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy provide for a smooth and efficient interface with the

Government.

Hours of

Operation

The standard working hours are

0730-1630 M-F;

however, work schedules are subject to change due to course schedule changes and/or equipment availability.

1.7 and subparagraphs shall:

Work Schedule

Deviations: Hours exceeding the standard work schedule or deviating from the standard must be preapproved by the COR/PCO at least 10 working days prior. Any alternate hours that take place without a fully approved request will be considered unauthorized by the Government.

Schedules:

Contractor shall coordinate with the Government

Lead for all class schedules.

Training and TDY dates and times

Exceptional:

No deviations per month and issues are redressed immediately for Contractor

Staff

Personnel.

Very Good:

Less than 3 deviations per month and issues are redressed immediately for Contractor

Staff

Personnel.

Satisfactory:

Less than 5 deviations per month and issues are redressed immediately for Contractor

Staff

Personnel.

What: Hours of

Operation.

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy must be solidified no later than fifteen (15) days prior to the start of each event.

Management of

Hours: The

Contractor will perform the management of hours, and their application to the task will come from the total annual authorized number of hours for each contract employee.

Marginal:

Less than 7 deviations per month and issues are redressed immediately for Contractor

Staff

Personnel.

Unsatisfactory

: 8 or more deviations per month. 8 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor

Staff

Personnel.

Security

The contractor shall comply with the security regulations and requirements specified in the

PWS.

1.8 and shall:

Security

Regulation and

Requirement: The contractor shall comply with the security regulations and requirements specified in

Exceptional: 0

Security

Violations per

Month.

Very Good: 1

Minor Security

Violation and

0 Major

Security

Violation, per

Month for

Every 100

What: Security.

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Contracts Security

Classification

Specifications, DD

Form 254 and addendums sheets.

Security Officer

Duty: Contractor shall appoint a security officer, who shall (1) be responsible for handling all security aspects of the work performed under this contract; (2) assure compliance with all DoD and

US Army regulations regarding security, including but not limited to Army

Regulation (AR)

380-67, AR 380-5,

AR 25-2 and (3) assure compliance with any written instructions from the security or

OPSEC officer or

IAM of USAICoE.

Contractor

Access: Identify and comply with all security

Contractor

Staff

Personnel.

Satisfactory:

1 Minor

Security

Violations and

0 Major

Security

Violations, per

Month for

Every 75

Contractor

Staff

Personnel.

Marginal: 1

Minor Security

Violations and

0 Major

Security

Violations, per

Month for

Every 50

Contractor

Staff

Personnel.

Unsatisfactory

: ≥3 Minor

Security

Violations and

1 Major

Security

Violation, per

Month for

Every 50

Contractor

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy requirements and shall identify personnel that no longer require access to

Government is to the COR within 24 hours.

Physical Security:

Contractor shall comply with installation, facility and area commander installation/facility access and local security policies and procedures.

Provide all information required for background checks to meet installation access requirements.

Comply with all installation access requirements at host installations.

Key Control:

Contractor shall establish and implement methods of making sure all keys/key cards issued to the

Staff

Personnel.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the contractor by the Government shall be duplicated.

Report any occurrences of lost or duplicate keys to the COR.

Lock Combinations:

Establish and implement methods of ensuring that no lock combination is revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations.

Special

Requirements

1.9 and shall:

Exceptional:

Contractor meets all certifications

What: Special

Requirements

Incentive:

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

The contractor shall comply with the special requirements.

OPSEC

Requirements:

Adhere to OPSEC program requirements per

AR 530-1,

Operations

Security.

Training

Requirements: All contractors shall have a current

(unexpired) AT

Level I Training certification or attain within specified deadlines per the

PWS. The contractor shall receive

Government provided area of responsibility specific AT awareness training as directed by AR

525-13 Brief all contractor personnel on the local iWATCH program. Receive annual TARP training by a

Counterintelligenc e (CI) agent or and training requirements within designated timelines.

Very Good:

Less than 3 deviations per month and issues are redressed within 48 hours of defect for

Contractor

Staff

Personnel.

Satisfactory:

Less than 5 deviations per month and issues are redressed within 48 hours of defect for

Contractor

Staff

Personnel.

Marginal: 5 or more deviations per month and issues are redressed within 72

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy other trainers.

Receive OPSEC

Awareness

Training certification.

Comply with the training requirements IAW the Commanding

General IO

Program. Comply with the training requirements IAW

AR 380-5.

Training for IS

Access:

Contractor employees who require access to a Government

Information

System (IS) shall be registered in the Army Training

Certification

Tracking System

(ATCTS) and possess a current

(unexpired) DoD

Cyber Awareness

Challenge

Training certification at commencement of services.

AUP: Contractor shall ensure hours of defect for

Contractor

Staff

Personnel.

Unsatisfactory

: More than 5 deviations per month. 5 or more deviations per month that aren’t corrected within 72 hours or less for Contractor

Staff

Personnel will be considered unsatisfactory.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy understanding and compliance with

USAICoE AUP regarding personnel responsibilities and limitations in using organizational or

DoD Information

Systems.

Intelligence

Oversight: The contractor shall comply with the training requirements IAW the Commanding

General IO

Program, 25 Sept

2015. This training is to ensure ICoE

Intelligence and

Counterintelligenc e personnel and/or units do not infringe upon the constitutional rights of US persons in accordance with

AR 381-10.

Disclosure of

Activities or

Information

1.10 shall:

Pass:

Contractor met standard

What:

Disclosure of

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

The contractor shall comply with

Disclosure of

Activities or requirements.

NDA Compliance:

All contractor personnel personally and substantially involved in the performance of this contract shall execute and submit a NDA for all contract employees

Unauthorized

Disclosures:

Contractor shall be responsible and liable for all unauthorized disclosures of classified and protected information, regardless of the likelihood of compromise or the degree of harm to national security that may result.

Upon discovery, the contractor shall immediately inform the COR of any unauthorized disclosure of classified and protected information.

for disclosure of activities or information.

Fail:

Contractor did

NOT meet standard for disclosure of activities or information.

*Any violation of NDA will be considered unsatisfactory.

Activities or

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Treatment of

Students

Contractor employees shall treat all students in a professional manner.

1.11 In support of the

TO, Contractor shall:

Conduct:

Contractor employees shall adhere to TR 350-

6, Initial Entry

Training (IET)

Policies &

Administration, AR

350-1, Army

Training and

Leader

Development, and other policies associated with individual courses which will be provided by the

Government within the task orders.

Reporting

Practices:

Contractor employees shall report to their corporate chain of command, as well as to the appropriate government leadership and/or point of contact, any conduct

Exceptional:

No deviations per month for

Contractor

Staff

Personnel.

Very Good:

No more than

1 deviation per month and issues are redressed within 48 hours of defect for

Contractor

Staff

Personnel.

Satisfactory:

No more than

2 deviations per month and issues are redressed within 48 hours of defect for

Contractor

Staff

Personnel.

Marginal: No more than 3 deviations per month and

What: Treatment of Students.

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy constituting a violation of TR

350-6.

issues are redressed within 72 hours of defect for

Contractor

Staff

Personnel.

Unsatisfactory

: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor

Staff

Personnel.

*Any behavior that jeopardizes health, morale, or welfare is immediate unsatisfactory regardless of corrective action.*

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Business

Relations

The contractor shall provide a

Program

Management

Office structure and organization to manage the requirements of this contract.

2.2 Business

Relations

Responsibilities:

The contractor shall manage, organize, coordinate, and control all program activities to meet performance factors and requirements of the contract. The contractor shall respond to

Government business relations requests (changes in technical and contractual needs and data calls) as required. The contractor shall brief any Monthly

Status Report

(MSR)/ Quarterly

Status Report

(QSR) content to the Government at short notice (within

24 hours).

Exceptional:

0% Defects per Month for

Contractor

Staff

Personnel.

Very Good:

Less than

.25% Defect per Month for

Contractor

Staff

Personnel.

Satisfactory:

Less than .5%

Defects per

Month for

Contractor

Staff

Personnel.

Marginal:

Less than 1%

Defects per

Month for

Contractor

Staff

Personnel.

Unsatisfactory

: More than

2% Defects per Month for

Contractor

Staff

Personnel.

What: Business

Relations

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Contract

Administration and Management

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement.

2.3 and subparagraphs

POC: The contractor shall have a single primary POC between the

Government and contractor personnel assigned to support task orders, and a single point of contact between the Government and contractor personnel at each manned location

(determined by the contractor's analysis of manpower requirements) to support the contract.

Financial

Management: The

Contractor shall plan, budget, schedule, and control the resources allocated to meet the requirements of the contract.

The Contractor shall document and track the

Exceptional:

0% Defects per Month for

Contractor

Staff

Personnel.

Very Good:

Less than

.25% Defect per Month for

Contractor

Staff

Personnel.

Satisfactory:

Less than .5%

Defects per

Month for

Contractor

Staff

Personnel.

Marginal:

Less than 1%

Defects per

Month for

Contractor

Staff

Personnel.

Unsatisfactory

: More than

2% Defects per Month for

Contractor

Staff

Personnel.

What: Contract

Administration and Financial

Management

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy status of all obligated funds associated with the contract to include payments, cancellations and invoices against each contract line item number

(CLIN) and sub line item number

(SLIN) by TO.

Key Personnel

Support:

Contractor shall provide management support as required.

Subcontractor

Management:

Contractor shall be responsible for any subcontract management necessary to integrate work performed on this contract and shall be responsible and accountable for subcontractor performance on this contract.

Quality Control

Plan: Contractor

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy shall formulate and implement a quality control program that outlines the contractor’s goals, objectives and standards, and a

Quality Control

Plan (QCP) that details the methods, procedures, and processes used to meet customers’, regulatory, and the contractor’s quality processes, and encompass the entire contract.

The contractor shall provide the complete QCP

IAW paragraph

2.3.3 of this PWS.

Contractor

Manpower

Reporting:

Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy under this contract via a secure data collection site.

Transition Periods:

The contractor shall prepare to assume full responsibility for all areas of operation IAW the terms and conditions of this contract. The contractor shall take all actions necessary for a smooth transition from award to full operational status on a non-interfere basis. Prior to the completion of the contract, an observation period will occur at which time management personnel of the incoming workforce may observe operations and performance methods of the incumbent contractor.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Accidents and

Incidents

The Contractor shall respond to and report accidents and incidents IAW

CDRL Data Item

No. A004, Accident/Incident

Report.

2.4 Accident

Reporting: The contractor shall log and report all accidents or incidents and track them until each is closed out. The contractor shall report all accidents and incidents IAW Fort

Huachuca accident reporting policies to the

Contracting Officer and the COR.

Exceptional:

Report any incidents within two hours.

Very Good:

Report any incidents within four hours.

Satisfactory:

Report any incidents within six hours.

Marginal:

Report incidents within twelve hours.

Unsatisfactory

: Report any incidents in more than twelve hours.

What: Accidents and Incidents

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

CPARS

Rating.

Security Incident

The Contractor shall respond to and report accidents and incidents IAW

CDRL Data Item

No. A004,

2.4.1 Security Incident:

IMMEDIATELY

upon discovery, the contractor shall report any security incident that results in the loss of classified data or equipment, impacts training, Exceptional:

Report any incidents within two hours.

Very Good:

Report any incidents

What: Security

Incident

Who: COR, ACOR, TM, & applicable

Government

Cadre.

Incentive:

Positive

CPARS.

Disincentive:

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Accident/Incident

Report.

results in revocation of network access or security clearance, or requires disciplinary action against an individual via telephonic notification to

USAICoE Security

Officer (G2), COR, and the

Contracting Officer ensuring contact is made in real time along with a written notification.

"Immediately" is defined as

"without delay".

within four hours.

Satisfactory:

Report any incidents within six hours.

Marginal:

Report incidents within twelve hours.

Unsatisfactory

: Report any incidents in more than twelve hours.

How: Direct observation.

When: Daily.

Negative

CPARS

Rating.

Health and

Safety incident

The Contractor shall respond to and report accidents and incidents IAW

CDRL Data Item

No. A004, Accident/Incident

Report.

2.4.2 Health and Safety

Incident:

IMMEDIATELY

upon discovery, the contractor shall report incidents involving serious injury, loss of life, or criminal activity via telephonic notification to 911 and then to the

COR and the

Contracting

Officer, ensuring

Exceptional:

Report any incidents within two hours.

Very Good:

Report any incidents within four hours.

Satisfactory:

Report any incidents

What: Health and Safety incident

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy contact is made in real time along with a written notification. A voicemail on a telephone is not sufficient to meet the notification requirements for a serious injury or loss of life.

"Immediately" is defined as

"without delay".

within six hours.

Marginal:

Report incidents within twelve hours.

Unsatisfactory

: Report any incidents in more than twelve hours.

Government Property

4.1 and subparagraphs

Government Furnished Property (GFP), in accordance with FAR Part 45 and AR 735-5, may be provided to the contractor if necessary to meet the specific task order requirements.

The contractor shall have a process to enable the prompt recognition, investigation, disclosure and reporting of loss of Government property (meaning unintended, Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property.

Government

Facilities

The Contractor shall follow all guidelines regarding government facilities in accordance with

PWS.

4.2 and subparagraphs

Facility Practices:

The contractor shall not mark or affix any decals, emblems or signs portraying the contractor’s name or logo to

Government facilities. The

Contractor shall not make alterations or improvements to these facilities.

The Contractor shall not relocate activities or operational units within assigned facilities.

Facility

Maintenance: The

Contractor shall direct all building maintenance issues (such as

Exceptional:

Report any incidents within two hours.

Very Good:

Report any incidents within four hours.

Satisfactory:

Report any incidents within six hours.

Marginal:

Report incidents within twelve hours.

Unsatisfactory

: Report any incidents in

What: Health and Safety incident

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy doors failing to automatically secure) that may inhibit support of this acquisition to the COR. For all other routine maintenance issues, the

Contactor shall coordinate with the appropriate

Government official in the area it is supporting.

more than twelve hours.

High Level

Function 1:

Administrative

Support

5.1.1, through

5.1.10 and

Meetings, Conferences, Briefing, and

Reviews

The contractor shall support a wide range of tasks in support of

Meetings, Conferences, Briefing, and

Reviews.

5.1.1 In support of TO, Contractor shall:

Meetings

Responsibilities:

The contractor shall host or attend meetings, conferences, briefings, and reviews in performance of the PWS. Meeting attendees shall include contractor managerial, Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

What:

Administrative

Support for

Meetings, Conferences, Briefing, and

Reviews.

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy supervisory, and other personnel knowledgeable of the subject matter.

Provide reports for meetings and conferences attended and briefings given within 48 hours of the event completion unless otherwise specified in the timelines of contract activities.

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

Periodic inspection.

When: Daily.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Correspondence

Management

Support

Contractor shall provide assistance to the Government in the management, preparation, receipt, coordination, staffing and distribution of correspondence across a variety of mediums IAW AR

25-50 and local

SOPs as applicable

5.1.2 In support of TO, Contractor shall:

Correspondence

Responsibilities:

Minimum anticipated categories of correspondence will be email, phone, documents, and other digital media as applicable.

Support and assistance duties will require the contractor to take and convey messages, process administrative documents, and review products for format and accuracy.

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What:

Correspondence

Management

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

CPARS

Rating.

Materials

Preparation

Support

Contractor shall provide assistance to the Government in the preparation, maintenance, coordination, and distribution of physical and

5.1.3 In support of TO, Contractor shall:

Materials

Preparation

Responsibilities:

Minimum anticipated material types will be PowerPoint slide decks, audio-visual

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

What: Materials

Preparation

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy digital materials necessary to enhance the productivity and ensure the successful execution of briefings, meetings, and conferences IAW with local SOPs as applicable.

presentations, agendas, briefing notes, technical pamphlets, meeting minutes, close out reports, and action item lists.

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

Periodic inspection.

When: Daily.

Meeting and

Conference

Coordination

Support

Contractor shall provide assistance to the Government in the planning, scheduling, coordination, execution, and management of all assigned meetings, conferences, and workshops.

5.1.4 In support of TO, Contractor shall:

Meetings and

Conference

Coordination

Support: Minimum anticipated assistance and support duties will include location arrangement, audio-visual and other presentation material production, identification of speakers and moderators, attendee registration, travel coordination, meeting invites, visit requests, calendar and

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What: Meeting and Conference

Coordination

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy schedule de-confliction, space/location requests, event facilitation and moderation, and post-event close-out activities.

Visitor and Guest

Reception

Support

Contractor shall provide assistance to the Government in the scheduling, processing, engaging, and management of all planned and unplanned visitors and guests to the

Government location.

5.1.5 In support of TO, Contractor shall:

Reception

Assistance:

Minimum anticipated assistance and support duties will include schedule and calendar de-confliction, visit event coordination, sign-in roster creation and maintenance, visitor logs, visit request processing, visitor hand-off to

Government personnel, and unscheduled visitor management.

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What: Visitor and Guest

Reception

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

In/Out

Processing

Support

Contractor shall provide assistance to the Government in the actioning, staffing, execution, and completion of

In/Out Processing activities for all assigned students, cadre, and visitors IAW with local SOPs as applicable.

5.1.6 In support of TO, Contractor shall:

In/Out Processing:

Minimum anticipated assistance and support duties will include the physical reception of personnel, paperwork completion and submission, database entry, digital and physical records creation and maintenance, visitor access requests, appointment coordination and scheduling, Government office referrals, de-confliction and coordination with security offices, and the issue/collection of items.

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What: In/Out

Processing

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Records

Management

Support

The contractor shall provide assistance to the

Government in the creation, facilitation, processing, maintenance, organization, updating/correctio n, sustainment, control, and preservation of all digital and physical records, documents, and files pertinent to the operations of the assigned office IAW AR 25-

400-2 and local

SOPs as applicable.

5.1.7 In support of TO, Contractor shall:

Records

Maintenance:

Records to be maintained will include student, personnel, manpower, staff, health, security, safety, performance, equipment, logistics, administrative, and financial data.

PII Practices: The contractor shall sign and abide by a non-disclosure agreement for PII as applicable and be required to maintain all PII data IAW AR 25-

22. In those instances where

PII requirements are applicable, the contractor shall assist the

Government in the establishment of proper administrative, technical, and physical

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What: Records

Management

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy safeguards to ensure the security and confidentiality of records.

Logistics

Support

The contractor shall provide assistance to the

Government in the coordination, organization, facilitation, planning, execution, and de-confliction of logistical, supply, and travel requirements

Applicable.

5.1.8 In support of TO, Contractor shall:

Logistics Support:

Minimum anticipated assistance and support duties will include the processing and tracking of material procurements, projection of travel and material requirements, estimation of travel and material expenses, planning and tracking of

CONUS travel, utilization of Army automated logistics and travel systems, creation and maintenance of supply and travel documents, maintenance of accountability and

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What: Logistics

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Property Book documentation, facilitation of supply chain management activities, and processing of supply request forms.

Reports

Production

Support

The contractor shall provide assistance to the

Government in the generation, compilation, production, distribution, and maintenance of a variety of reports pertinent to the operations of the assigned office and IAW local

SOPs and applicable regulations.

5.1.9 In support of TO, Contractor shall:

Reports General:

Reports to be generated will include student, personnel, manpower, staff, health, security, safety, performance, equipment, logistics, administrative, and financial data.

The contractor will be required to utilize and process actions through the Microsoft

Office Suite of applications and, in instances specified at the

TO level, a variety of other

Government

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What: Reports

Production

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy databases and systems.

PII Practices: The contractor shall sign and abide by a non-disclosure agreement for PII as applicable and be required to maintain all PII data IAW AR 25-

22. In those instances where

PII requirements are applicable, the contractor shall assist the

Government in the establishment of proper administrative, technical, and physical safeguards to ensure the security and confidentiality of data.

Security

Activities

Support

The contractor shall provide assistance to the

Government in the formulation,

5.1.10 In support of TO, Contractor shall:

Security Activities:

Minimum anticipated assistance and support duties will include the

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

What: Security

Activities

Support

Who: COR, ACOR, TM, & applicable

Incentive:

Positive

CPARS.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy administration, implementation, and management of Personnel

Security

Programs.

processing of various Joint

Personnel

Adjudication

System (JPAS) actions, administration of

Personnel

Clearance (PCL) related paperwork, PCL tracking and verification, execution of PCL processing actions, PCL conflict resolution, courier order processing, SF 86 processing, billet and nomination initiation and tracking, JPAS security data entry, regulatory compliance analysis, information security tracking, physical security inspection support, security improvement recommendations, facility safety checks, annual security training scheduling and

Satisfactory:

Two (2)

Defects per

Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy tracking, and key control assistance.

High Level

Function 2:

Program

Management

5.2.1 through

5.2.11 and

Program

Management

The contractor shall support a wide range of tasks in support of

Program

Management.

5.2.1 In support of the

shall:

Program

Management:

General: The contractor shall provide, plan, direct, integrate and control the cost, schedule, and performance, administrative and managerial resources allocated to meet the PWS requirements.

Point of Contact:

Designate a single primary POC between the

Government and contractor personnel assigned to support the PWS

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2) Defect per Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Defects per

Month.

What: Program

Management

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy and a single point of contact between the

Government and contractor personnel at each manned location

(determined by the contractor's analysis of manpower requirements) to support the contract.

Effort and

Timekeeping

Management:

Assign work effort and maintain proper and accurate timekeeping records of personnel assigned to work on the requirements of this contract.

Policy and

Procedure

Development and Review

The contractor shall provide assistance to the

Government in the

5.2.2 In support of the

TO, Contractor shall:

Policy and

Procedure

Development and

Review Support:

The minimum

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

What: Policy and Procedure

Development and Review

Support

Who: COR, ACOR, TM, & applicable

Incentive:

Positive

CPARS.

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy execution of processes and provision of products necessary to support the generation, production, distribution, dissemination, maintenance, review, analysis, and updating of those policies and procedures that govern and define program operations.

types of policy and procedural products supported by the processes of this subtask are;

Standard

Operating

Procedures SOPs, Policy MOAs and

MOUs POIs, RFIs, Capabilities

Development and

Production

Documents, Resource

Management assessments, Safety Office guidance and directives, Operability

Assessments, Vulnerability and

Threat

Statements, Risk

Management products, IT instruction and guidance, and general Army regulatory guidance.

Satisfactory:

Two (2) Defect per Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Negative

CPARS

Rating.

Program

Management

Plan

Development

5.2.3 In support of the

TO, Contractor shall:

Exceptional:

Zero (0)

What: Program

Management

Plan

Development

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy and Review

Support

The contractor shall provide assistance to the

Government in the execution of processes and provision of products necessary to support the formulation, creation, identification, clarification, implementation, dissemination, analysis, review, and updating of

PM Plans and products regulating the programs under the management of the Requiring

Activities (RAs) to which they are assigned.

Program

Management

Support: RAs will have differing PM

Plans and products targeting the varying objectives of the programs specific to each RA. While not all-inclusive, minimum anticipated types of RA-specific programs supported by the assistance duties, processes, and products of this subtask are;

ARIMs, PERSEC, Registrar

Management, Training

Administration and

Management, Writing Program

Administration and

Management, Property

Management, Information

Assurance, Cybersecurity, Network

Management, Configuration

Management, Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2) Defect per Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3) and Review

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy

Manpower

Assessment, SOH, Credentialing, Resource

Management, Lifecycle Planning, Acquisition

Support, Quality

Control, and

Project

Management support.

Program

Reviews, Reporting, &

Documentation

Support

The contractor shall provide assistance to the

Government in the execution of processes and provision of products associated with the comprehensive review, analysis, and reporting on the overall health, efficiency, effectiveness, operability, sustainability, and

5.2.4 In support of the

TO, Contractor shall:

General Duties:

The processes and procedures associated with the Review, Reporting, and

Documentation of

Programs will differ across each

RA depending upon the nature of the programs assigned. While not all-inclusive, a minimum description of anticipated support and assistance duties necessary to

Exceptional:

Zero (0)

Defects per

Month.

Very Good:

One (1) Defect per Month.

Satisfactory:

Two (2) Defect per Month.

Marginal:

Three (3)

Defects per

Month.

Unsatisfactory

: More than

Three (3)

What: Program

Reviews, Reporting, &

Documentation

Support

Who: COR, ACOR, TM, & applicable

Government

Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincentive:

Negative

Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required

Service/

Performance

Objective/ Task

PWS Para.

Number Standard

Maximum

Allowable

Degree of

Deviation

From

Requirement

(AQL)

Method of

Surveillance Remedy condition of the programs under the management of the RA to which they are assigned.

successfully satisfy the requirements of this subtask are;

Coordination and scheduling of program-level conferences and meetings, IPT collaboration,…