STAF_RFP_Attachment_9a_PRS.pdf

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

PERFORMANCE REQUIREMENTS SUMMARY

For use of this form (DA FORM 5473, MAR 2008), see DA PAM 5-20, Competitive Sourcing Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Place of Performance

Primary duty locations will be FH, AZ, and GAFB, TX. Contractor travel may be required in support of this task order.

1.3

In support of the TO, Contractor shall:

Contractor Travel:

Contractor shall obtain written confirmation from the COR prior to commitment of travel. The travel shall concur within the planned travel dates, expected duration, origin and destination, purpose, and travelers.

Contract Data Requirements List (CDRL) A005 Compliance:

Contractor shall adhere to requirements IAW Trip/Travel Report DI-MISC-

81943 CDRL

A005.

Exceptional:

Trip/travel reports are submitted within 1 working days of return.

Very Good:

Trip/travel reports are submitted within 3 working days of return.

Satisfactory:

Trip/travel reports are submitted within 5 working days of return.

Marginal: Trip/travel reports are submitted within 7 working days of return.

Unsatisfactory:

Trip/travel reports are submitted after7 working days of return.

What: Place of Performance

Who: The COR will conduct surveillance.

How: Direct observation and periodic inspection.

Trip/Travel reports 100% inspection by

COR.

When: COR will approve/disap prove travel as requests are submitted.

Incentive:

Positive

CPARS.

Rating.

Disincenti ve:

Negative

CPARS

Rating.

For use of this form (DA FORM 5473, MAR 2008), see DA PAM 5-20, Competitive Sourcing Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Personnel Experience and Training, Certifications and Licenses

Contractor shall staff positions with personnel with the appropriate experience, training, certifications, and licenses..

1.6.2 and 1.6.2.1

In support of the TO, Contractor shall:

Personnel Qualifications:

Contractor shall provide the qualified personnel to support the TO.

Personnel assigned to this task order must meet designated requirements outlined in Technical Exhibit 4.

Substitutions in Personnel:

Substitutions to personnel are required to meet the minimum qualifications of the position(s) they are filling prior to performing under this TO.

Exceptional: No deviations per month for Contractor Staff Personnel.

Very Good: 2 or less deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Satisfactory: 2 or less deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Marginal: No more than 3 deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Unsatisfactory: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor Staff Personnel.

What:

Personnel Experience and Training, Certifications and Licenses.

Who: COR, ACOR, TM, & applicable Government Cadre.

How:

Inspection of monthly Report.

When:

Monthly.

Incentive:

Positive

CPARS.

Rating.

Disincenti ve:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Hours of Operation

The standard working hours are 0800-1700 M-F; however, work schedules are subject to change due to course schedule changes and/or equipment availability.

1.8 and subparagra phs

In support of the TO, Contractor shall:

Work Schedule Deviations: Hours exceeding the standard work schedule or deviating from the standard must be preapproved by the COR/PCO at least 10 working days prior. Any alternate hours that take place without a fully approved request will be considered unauthorized by the Government.

Schedules:

Contractor shall coordinate with the Government Lead for all class schedules.

Training and TDY dates and times must be solidified NLT fifteen (15) days prior to the start of each event.

Management of Hours: Contractor shall perform the management of hours and their application to the

Exceptional: No deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Very Good: Less than 3 deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Satisfactory: Less than 5 deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Marginal: Less than 7 deviations per month and issues are redressed immediately for Contractor Staff Personnel.

Unsatisfactory: 8 or more deviations per month. 8 or more deviations per month will be considered unsatisfactory regardless of redress time for

What: Hours of Operation

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

When: Daily.

Incentive:

Positive

CPARS.

Rating.

Disincenti ve:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy task will come from the total annual authorized number of hours for each contract employee

Contractor Staff Personnel.

Higher Level Task 1:

Administrativ e Support

5.1.1 and subparagra phs, 5.1.2, 5.1.3, 5.1.4, 5.1.5 and

Administrativ e Support for

KMO

The contractor shall support a wide range of tasks in support of the

KMO/IKN.

5.1.1 In support of the

KMO/IKN,

Contractor shall:

Admin: Maintain, update, and manage KMO calendars and provide scheduling support. Manage phone conference lines. The contractor shall provide administrative assistance to the Government in the scheduling, deconfliction, and execution of calendared events for the KMO. . Prepare

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What:

Administrative Support for

KMO

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy formal documentation for signature.

Provide government with all work products for approval.

Logistics:

Conduct scheduled inventories of KMO materials to determine inventory level, identify needed supplies, and coordinate their order and delivery. Track work and service orders, hand receipts, and task orders. Assist with property inspections.

Execute cyclically scheduled equipment reviews, submit trouble tickets as necessary, track trouble ticket progress, and provide report scheduled update to Government.

Safety: Assist with security, facility, and safety checks.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Miscellaneous:

Develop a working knowledge of the IKN in order to provide basic support for customer questions.

Administrativ e Support for

CIO G6 IT

The contractor shall support USAICoE G6 doing specialized administrative assistance for IT, hardware, software, system and server installations, inspections, management and IAW Army Records Information Management System

(ARIMS), AR

25-400-2, AR

25-2.

5.1.2 In support of the

CIO G6 IT,

Contractor shall:

Admin: Provide records management support. This includes, but is not limited to procedures, plans, descriptive documents and best business practices.

Records will be retained and disposed of with government approval.

IT Support:

Provide IT and computing services for system functions and technical verification and validation assessments.

Monitor system and network architecture for

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What:

Administrative Support for

CIO G6 IT

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Information Validation Assessment

(IAVA)

compliancy and implement IAVAs ensuring an approved ATO is maintained for secure operations IAW but not limited to security regulations, standards, policies and procedures and best practices and all other applicable government documents.

Provide technical validation and verification assessment in executing and monitoring hardware and software changes, expansions, upgrades, and maintenance on the current and future system and network architectures and report recommendations at a minimum on a weekly basis.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Requirements Support: Provide administrative assistance in documenting new requirements.

This includes system and network architectures, classrooms, administrative and non-administrative areas, installations, de-installations, mitigations, configurations, updates, and modifications.

Submit for government approval Information Technology Requests (ITRs) for new classroom, administrative, IT, hardware, software and system requirements and Trouble Tickets (TTs) for pre-existing IT, hardware, software and system issues for USAICoE end-

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy users and customers.

Risk Management:

Apply RMF and POAM to identify and mitigate risks.

Quality Control:

Serve as the subject matter technical expert and support quality assurance and quality control (QC) oversight of USAICoE business and operational processes.

Collaborate with USAICoE G6 to assist in establishing internal technical writing management procedures, processes, and standards to ensure consistency and quality assurance and control.

CIO G6

Supply Support

5.1.3 In support of the

CIO G6 Supply, Contractor shall:

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

What: CIO G6 Supply Support

Incentive

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

The contractor shall provide specialized supply and logistic knowledge and service support for

CIO G6.

Admin: Perform records management.

Establish internal supply and logistics management procedures, processes, and standards.

Supply: Conduct equipment accountability.

Dispose of equipment appropriately.

Submission of ITRs for approval.

Provide technical assistance in supply management.

Warehouse Operations:

Obtain forklift and automobile licenses for appropriate personnel.

Adhere to HAZMAT and safety regulations and practices.

Quality Control:

Serve as the subject matter technical expert for logistics and supply QC for the USAICoE G6 for

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy logistics and supplies.

HHC

Logistics Support

The contractor shall provide administrative assistance to the Government in support of HHC Logistics Office.

5.1.4 In support of the

HHC Logistics Support, Contractor shall:

Admin: Assist in the administrative processing property records.

Life Cycle Replacement:

Provide administrative support to the Government in the in the coordination, scheduling, and processing of supply requisitions and turn-over of lifecycle equipment.

Supply: Conduct scheduled inventories of HHC materials to determine inventory level, identify needed supplies, and coordinate their order and delivery.

Coordinate the pick-up and turn-in of customer-

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defect per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: HHC Logistics Support

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy requested supplies and/or Government equipment and prepare institutional paperwork. Assist the Government in the scheduling and coordination of GSA vehicle related issues.

Conduct scheduled, cyclical reviews of hand receipt modifications through the use of the GCSS- Army and prepare/submit status reports.

The contractor shall also deconflict reports and records with the Government PBO, as well as the respective directorates, sections, and hand receipt holders. Assist the Government with the processing and/or execution of scheduled issue and turn-in documents as well as the pick-

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy up and drop-off of equipment.

HHC Human Resources Support

The contractor shall provide human resources support for

HHC.

5.1.5 In support of the

HHC Human Resources Support, Contractor shall:

Admin: Prepare, process, and monitor recommendations for awards, promotions, and ceremonies.

Prepare and monitor the status of requests for reductions, transfers, and discharges.

Assist with Deployment for Training packet preparation and processing.

Prepare and process Government-approved leaves and permissive TDY requests.

Provide administrative support for the review, assessment, sustainment, and updating of the database for personnel

Exceptional: No deviations per month for Contractor Staff Personnel.

Very Good: 2 or less deviations per month and issues are redressed within 48 hours of defect for Contractor Staff Personnel.

Satisfactory: 2 or less deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Marginal: No more than 3 deviations per month and issues are redressed within 72 hours of defect for Contractor Staff Personnel.

Unsatisfactory: 3 or more deviations per month. 3 or more deviations per month will be considered unsatisfactory regardless of redress time for Contractor Staff Personnel.

What: HHC Human Resources Support

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy actions, personnel processing, training, reassignments, personnel accounting and strength management, transition processing, meal cards, and unit administration.

Provide administrative support for all input and control data relative to the review and reconciliation of generated reports pertinent to the unit. This will require the contractor to document reportable changes, category, duty status codes, and other documentation required for transaction.

Assist the Government in the preparation and maintenance of functional files per the ARIMS.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Report Support:

Provide administrative support for the maintenance of the monthly manpower review report for military, DACs, and contractor personnel to TDA. Provide administrative support for the review, verification, and maintenance of personnel strength reports (daily, weekly and monthly).

Miscellaneous:

Assist the Government with the processing, distribution, and recording of all documentation and/or products associated with the Sergeant Audie Murphy Board.

Administrativ e Support for

DOT MI

Library and

MISHLC

The contractor shall support a

5.1.6 In support of the

DOT MI Library and MISHLC, Contractor shall:

Customer Service: Support the MI Library

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

What:

Administrative Support for

DOT MI

Library and

MISHLC

Incentive Positive

CPARS.

Rating.

Disincen tive:

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy wide range of tasks in support of the

DOT MI

Library and

MISHLC.

and MISHLC seven days a week. Support the research and educational needs of all instructors and students during scheduled hours of operation.

Library Operations:

Conduct circulation and member services for the MI Library.

Maintain the MI Library's collection IAW Library of Congress Cataloging System Standards.

Educate users about library services and products. Provide library technical services for cataloging, interlibrary loan, shelving of books using the LCCS, and content resource management for the MI Library.

Coordinate daily functions of the MISHLC with the

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

MISHLC Staff and USAICoE faculty.

Education Support: Provide reference services for USAICoE students and Cadre. Provide research assistance and recommendations to USAICoE course managers.

Miscellaneous:

Comply with policies and regulations IAW

TR 350-70,

USAICoE Reg.

350-70, all applicable

TRADOC

Pamphlets, and all relevant emerging and approved doctrine. Support research and provide training on MI history to individuals and scheduled classes. Plan, implement, assess, and make recommendations to the

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Government maintainer of the MISHLC website and social media sites and assist MISHLC staff in maintenance and updates existing displays.

Administrativ e Support for 111th 304th, 305th, and 309th BN S-2 Staff Security Officers

The contractor shall support a wide range of tasks in support of BN S-2 support services.

5.1.7 In support of TO, Contractor shall:

Security Clearance Administration:

Administer clearance verification and processing of DA Civilians, and Military. Process security packets through Personnel Security Investigations- Center of Excellence for civilian and military personnel

IAW DAMI-CDS,

memorandum 2010. Utilize and input security related information into JPAS and the USAICoE G-2’s PERSEC web-based application and assist with

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What:

Administrative Support for 111th 304th, 305th, and 309th BN S-2 Staff Security Officers.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

JPAS security clearances for active duty military, DACs, and contractors.

Security Clearance Management:

Review BN assignment rosters to ensure all personnel are in-processed into JPAS, USAICoE G-2, and the BDE S-2. Assist with assessing and resolving suspensions, eligibility changes, incident updates, and messages from JPAS and from the Central Adjudicative Facility Portal.

Initiate Courier Orders for review and approval by the BN S-2 Officer in Charge.

Schedule and track annual security training status to include Continuing Security Assurance Program.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

S-2 Support:

Initiate in- and out-processing of students, active duty military, DACs, and contractors.

Submit Compelling Needs memorandums and Sensitive Compartmented Information Billet Nomination for review and approval to the Special Security Office (SSO).

Monitor and schedule appointments with the SSO.

Prepare, update, and brief training, command and staff slides.

Review and route Reports of Unfavorable Information utilizing the DA Form 5248-R.

Serve as alternate key inventory POC

IAW AR 190-51.

Assist as alternate point of contact for control of the S2

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy personnel records repository.

Answer phone calls from Post Security to assist with their continuing security requirements and requests.

Administrativ e Support for 111th BN S-1

The contractor shall support a wide range of tasks in support of BN S-1 support services.

5.1.8 In support of TO, BN S-1 Support:

Prepare and monitor the status of requests for reductions, transfers, and discharges.

Assist with Deployment for Training packet preparation and processing.

Prepare and process Government-approved leaves and permissive Temporary Duty requests. Provide input to and update the database of personnel actions, personnel processing, training, reassignments, Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What:

Administrative Support for 111th BN S-1.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy personnel accounting and strength management, transition processing, meal cards, and unit administration.

The contractor shall read, interpret, and reconcile generated reports pertinent to unit level. The contractor shall also determine reportable changes, category, duty status codes, and other documentation required for transactions.

Prepare military and non-military correspondence in draft and final copy. Prepare and maintain functional files per the ARIMS.

Miscellaneous:

Assist with the Sergeant Audie Murphy Board.

Compile and review weekly command and staff briefings.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Compile package data from dental records, Medical Protection System, and Post Deployment Health. Assist with the maintenance of the monthly manpower review report for military, DACs, and contractor personnel to TDA. Review, verify, and maintain personnel strength reports.

Administrativ e Support for

DDIST

The contractor shall support a wide range of tasks in support of DDIST Admin Support.

5.1.9 In support of TO, DDIST Admin Support: Support a wide range of tasks in the form of technical input to lifecycle acquisition, acquisition strategy for training products, process in support of Training Development for Army Modernization Training and coordination.

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What:

Administrative Support for

DDIST.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Support to daily operations including answering phones, managing/conflicti ng calendars, taking and conveying messages, reviewing administrative documents and ensuring correspondence is IAW AR 25-50.

Arrange meetings/office visits for the Director, Deputy, Operations, and NCOIC, to include managing conference room schedules, and preparing necessary meeting material.

Receive visitors.

Establish and maintain office files, create Business Cards, and documents required to support DDIST recognition programs.

Manages data entry for new and termed personnel

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy in the DDIST database; assist with new personnel in-processing and personnel out-processing.

Identify all office supplies, printing and support related materials required to support DDIST.

Travel Support:

Serve as Organization DTA

IAW, JTR, JFTR,

FH Local Business Rules, ABRDTS, DoD FMR, and GOA Internal Control Management & Evaluation Tools.

GSA

Management:

Manage one Government Vehicle usage and complete required reporting. Report mileage for government vehicle on a monthly basis, IAW https://drivethru.fa s.gsa.gov/drivethr u/drivethru/.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Field Service Support for

DDIST

The contractor shall support a wide range of tasks in support of DDIST Field Service

5.1.10 In support of TO, Technology Support: Provide Technology and IASO support approximately 135 personnel assigned to the organization. The contractor shall comply with policies and regulations IAW AR 25-2 and 710- 2, DA 3161and

3938, DA PAM

710-2-1, DD

2875, Army AUP, and DoD 8570.

Create and submit work orders/trouble tickets for computers, telephones, technology devices and documentation for

NIPR, SIPR,

JWICS and Global Signals Intelligence Enterprise Network accounts and other mission support materials.

Provide support as the Telephone Control Officer.

Create, submit

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: Field Service Support for

DDIST.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy and track ITRs.

Provide technology and computing services help desk functions within DDIST, in order to support end users for computers, VTC and telephone.

Provide recommendations , in regards to help desk and management products.

Admin Support:

Create/maintain workforce data calls for computer, printer, blackberry and other technology devices. Create, updated and provide input to the development of, and maintain the DDIST database, SharePoint calendar, TDY tracker, website, and Document Management System.

Maintains DDIST database personnel

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy verification for compliance of training requirements.

Property Management:

Create/maintain sub-hand receipts for technology device turn-in and pick-up on behalf of the government hand receipt holder.

Quality Control:

Serve as the subject matter technical expert for quality assurance and QC within the business and operational processes of the Network Operations and USAICoE CIO/G6 for Cyber Security, Information Assurance and Data Governance.

RFO

Executive and Student Administrativ e Support

5.1.11 In support of TO, Contractor shall:

Admin Support:

Analyze internal office workflow and assist the

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

What: RFO Executive and Student Administrative Support.

Incentive Positive

CPARS.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

The contractor shall support a wide range of tasks in RFO Executive and Student Administrative government in establishing procedures to improve effectiveness and efficiency of operations.

Manage the operational schedule of the Deputy Commanding General, ICOE and Assistant Chiefs Staff for the Army Reserve and National Guard. Manage automated calendars to schedule, de-conflict, and prioritize appointments.

Review correspondence in final format for signature by DCG USAICoE and ACOS’s USAR and ARNG.

Conduct and routinely provide RFO leadership with research and analysis on a wide range of subjects. This includes preparation of reports or

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy presentations summarizing and incorporating findings and conclusions using the Army Training Requirements and Resource System to access, extract, and analyze student data in order to build reports of training numbers and courses. It also includes creating, loading, and maintenance of data groups to include student load, drop-out rates, and no-shows. Routinely, track and report assigned RFO personnel using the Daily Status Report (DSR) system to 1st Platoon, HHC, and USAICoE.

Prepare and produce materials and hand-outs, using input from RFO leadership, for meetings and conferences prepare draft materials and

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy hand-outs within 2 business days prior to scheduled meeting or conference.

Upon request, take and produce notes for meetings with:

DCG USAICoE;

VIPs and DVs;

Routine RFO Staff Meetings;

and FHAZ ARNG and USAR personnel meetings. Assist Government personnel by attending all In- Processing briefings that include Reserve Component Soldiers, in order to collect Soldier orders and input to RFO database within three business days.

Calendar VIP visits to the RFO on the RFO Senior Advisor’s schedules NLT two weeks prior to event or upon notification of a visit by a distinguished visitor.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Coordinate with the appropriate personnel for all IT-related issues.

Submit all work orders to include Automated Information Systems, government cellphone, and telephone issues within one business day.

Travel Support:

Perform duties as the Non-DTS Entry Agent inputting and digitally signing trip requests and claims for reimbursement in DTS on behalf of travelers who do not have reasonable access to DTS.

These responsibilities include: receipt of manually prepared and signed paper vouchers (DD 1351-2) with all receipts from the traveler; upload and attach manually

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy prepared DD 1351-2 with receipts to the DTS Voucher;

and sign vouchers for other travelers by selecting T- ENTERED stamp instead of SIGNED stamp for document status lists.

RFO Strength Management Support

The contractor shall support a wide range of tasks in RFO Strength Management

5.1.12 In support of TO, Training Coordination:

Provide support and coordination with HQDA, TRADOC, US

Army Forces Command, US Army Reserve Command, National Guard Bureau (NGB) and USAICoE headquarters and subordinate units, as it relates to RC MI training and force development.

Vacancy Management:

Keep the USAICoE strength manager, senior

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

What: RFO Strength Management Support.

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

RFO advisors and DCG, USAICoE up to date on status of all RC position vacancies and training requirements.

Coordinate with USAICoE Strength Manager and G3 to assist in ensuring vacant TDA positions are filled.

Mobilization Tracking:

Coordinate with units or individuals to ensure orders are initiated in support of mobilization of RC MI Soldiers.

Utilize Tour of Duty Website to track Soldier request for ADOS orders, monitoring of status and publication of orders. Review publications, regulations, and directives, to identify changes that affect

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy mobilization. On a monthly basis, advise RFO leadership on identified changes.

Strength Management Admin: Maintain suspense files on all required correspondence and action documents as it relates to ADOS submissions, and follow-up to ensure a timely reply or action.

On a weekly basis, must track mobilization packets that require SIPR access. Establish and maintain mobilization files, to include revising and disposing of files. Provide guidance concerning training requirements for USAR MI units training at FH;

including but not limited to coordinating training plans and

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy execution in preparation of mobilization.

Attend meetings, with RFO Senior Advisors, as related to One Army School System and RC MI training, and advise RFO leadership on RC MI equities.

Routinely review

USAICOE G3

tasking system in IKN in order to identify new task requirement and notify RFO leadership of the task and suspense including: IKN acknowledgemen t of tasks within 72 hours; and final submission of task requirements within the suspense period.

HT-JCOE J-1

Administrativ e Support

The contractor shall support a wide range of tasks

5.1.13 In support of TO, Contractor shall:

Admin Support:

Perform a variety of routine administrative tasks in such

Exceptional: Zero (0) Defects per Month.

Very Good: One (1) Defect per Month.

Satisfactory: Two (2) Defects per Month.

What: HT-

JCOE J-1

Administrative Support

Who: COR, ACOR, TM, & applicable

Incentive Positive

CPARS.

Rating.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Administrative Support for HT-JCoE J-1.

functional areas as maintaining official records

IAW ARIMS,

reconciling information, managing correspondence (USAICoE Correspondence and Staffing OSOP), and coordinating with other offices and commands..

Personnel Reporting Support:

Managing and updating the J1 Personnel Control Document weekly. Bi- Annually compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations

IAW DCIPS

Policy. Assist conducting quarterly New Comer orientation briefings with the J-Staff leads.

Assists the J1 weekly in leading the in processing

Marginal: Three (3) Defects per Month.

Unsatisfactory: More than Three (3) Defects per Month.

Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy of all new personnel civilian, military and contractors IAW established checklist. Assists with reviewing bi-weekly time and attendance records for the J1s approval and then processes the approved paperwork for payment IAW Army Readiness programs.

Timeliness:

Requirements are received by required timelines.

Extensions or exceptions are coordinated with the Government.

Quality:

Requirements products comply with specified formats and established quality standards after rework, which is completed within 2 workdays.

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

HT-JCOE J-2

Administrativ e Support

The contractor shall support a wide range of tasks Administrative

HT-JCoE J-2.

5.1.14 In support of TO, Clearance Management and Support: Support to Cadre and Students at both FH and DMAFB facilities.

Maintenance of approximately 300 security clearances.

Verification of eligibility and badging all personnel for approximately 300 cadre and 5,000 students, annually. Assist applicants with preparations for periodic security clearance reviews by providing advice on how to complete the SF 86 and what to expect during the process. Assist with maintenance, monitoring, and compliance of an information security program that safeguards sensitive/classifie d information.

Exceptional:

Timeliness: At least 99% of time sensitive actions are coordinated within 4 hours. Unresolved portions are coordinated with the Government for extensions or exceptions. Quality:

Scheduling and synchronization conflicts as well as security documents errors, formatting and content errors occur less than 1% of the time.

Very Good:

Timeliness: At least 97% of time sensitive actions are coordinated within 12 hours.

Unresolved portions are coordinated with the Government for extensions or exceptions. Quality:

Scheduling and synchronization conflicts as well as security documents errors, formatting and content errors occur less than 3% of the time. One (1) Defect per Month.

What: HT-

JCOE J-2

Administrative Support

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

In and Out Processing:

Conduct in-processing and out-processing procedures to include all HT- JCOE courses.

Key Control:

Assist with key control to include semiannual inspections

Miscellaneous:

Provide input for regulatory compliance, physical security inspections, and other evaluation programs to assess and safeguard HT-

JCOE

compounds and campuses IAW Army and Air Force regulations.

Provide recommendations for improvement to existing physical security programs and procedures.

Assist with creating courier cards.

Satisfactory:

Timeliness: At least 95% of time sensitive actions are coordinated within 24-72 hours.

Unresolved portions are coordinated with the Government for extensions or exceptions. Quality:

Scheduling and synchronization conflicts as well as security documents errors, formatting and content errors occur less than 5% of the time.

Marginal:

Timeliness: At least 90% of time sensitive actions are coordinated within 24-72 hours.

Unresolved portions are coordinated with the Government for extensions or exceptions. Quality:

Scheduling and synchronization conflicts as well as security documents errors, formatting and content errors occur less than 7% of the time.

Unsatisfactory:

Timeliness: Less

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy

Assist with coordinating and/or facilitating overseas travel briefings.

than 90% of time sensitive actions are coordinated within 24-72 hours.

Unresolved portions are coordinated with the Government for extensions or exceptions. Quality:

Scheduling and synchronization conflicts as well as security documents errors, formatting and content errors occur more than 7% of the time.

HT-JCoE J-3 Collaboration Support

The contractor shall support a wide range of Collaboration

HT-JCoE J3.

5.1.15 In support of TO, Tasking Management:

Review tasking’s received for relevancy. Assign external/internal tasking’s to the appropriate agency/entity for action with associated suspense’s;

manage tasks, orders, guidance and directives from those agencies/entities;

monitor task status; report to the appropriate agency/entity

Exceptional:

Timeliness: At least 95% of advisory, collaboration, and training support is coordinated and completed within the assigned time periods. Quality: At least 95% of required advisory, collaboration, training support and products are completed accurately, completely and with no content errors.

Very Good:

Timeliness: At least 90% of advisory, collaboration, and training support is

What: HT-

JCOE J-3

Collaboration Support

Who: COR, ACOR, TM, & applicable Government Cadre.

How: Direct observation.

Periodic inspection.

When: Daily.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy when complete;

conduct follow-up when suspense’s are not met; and, maintain a task database to ensure all tasks processed throughout the year are tracked internally for historical recall IAW established timelines.

Operations Support: Provide external and internal collaboration task support with the USAICoE G-3.

Draft the WAR to ADI. Manage all J-3 required mandatory training, update all J-3 required training using the HT-JCOE training database daily, and provide statistical data to the command monthly. Maintain and set up the

HT-JCOE CAC

reader computer for all scheduled in-person training;

cross reference coordinated and completed within the assigned time periods. Quality: At least 90% of required advisory, collaboration, training support and products are completed accurately, completely and with no content errors.

Satisfactory:

Timeliness: At least 80% of advisory, collaboration, and training support is coordinated and completed within the assigned time periods. Quality: At least 80% of required advisory, collaboration, training support and products are completed accurately, completely and with no content errors.

Marginal:

Timeliness: At least 75% of advisory, collaboration, and training support is coordinated and completed within the assigned time periods. Quality: At

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy the data collected by the CAC reader computer and manually input the data into the training database.

least 75% of required advisory, collaboration, training support and products are completed accurately, completely and with no content errors.

Unsatisfactory:

Timeliness: Less than 75% of advisory, collaboration, and training support is coordinated and completed within the assigned time periods. Quality:

Less than 75% of required advisory, collaboration, training support and products are completed accurately, completely and with no content errors.

J3 Registrar Administratio n Management Support

The contractor shall support a wide range of registrar management Support.

5.1.16 In support of TO, Contractor shall:

Student Records:

Facilitate and manage digital student records for HT-JCOE.

Receive, verify contents, organize, maintain, and archive all digital

Exceptional:

Timeliness: At least 95% of records management, administrative, clerical, database entries and associated duties are coordinated and completed within the assigned time periods. Quality: At

What: HT-

JCOE J-3

Registrar Management Support

Who: COR, ACOR, TM, & applicable Government Cadre.

Incentive Positive

CPARS.

Rating.

Disincen tive:

Negative

Implementation Instructions.

The proponent agency is Assistant Chief of Staff for Installation Management (ACSIM).

Required Service/ Performance Objective/ Task

PWS Para.

Number

Standard

Maximum Allowable Degree of Deviation From Requirement (AQL)

Method of Surveillance

Remedy student records in accordance to established timelines.

Provide guidance and direction to correct any discrepancies as identified.

Record Management and Reporting:

Collaborate records management policies and procedures with appointed ARIMS course action officers on a monthly basis.

Ensure that all DA Form 200 file transfer forms are…