B301 v2 EUHW USMC CDRL_Service Desk Summary Report.pdf

DD FORM 1423-1, FEB 2001 PREVIOUS EDITION MAY BE USED PAGE 1 OF 2

CONTRACT DATA REQUIREMENTS LIST

(1 Data Item)

Form Approved OMB No. 0704-0188

Public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Department of Defense, Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202-4302, and to the Office of Management and Budget, Paperwork Reduction Project (0704-0188), Washington, DC 20503. Please DO NOT RETURN your form to either of these addresses. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO.

B. EXHIBIT

A

C. CATEGORY:

TDP ____ TM ____ OTHER __X_______

D. SYSTEM/ITEM

NGEN

E. CONTRACT/PR NO.

End User Hardware (EUHW)

F. CONTRACTOR

TBD

1. DATA ITEM NO

B301

2. TITLE OF DATA ITEM

Request for Engineering or Technical Assistance

3. SUBTITLE

Service Desk Summary Report

4. AUTHORITY (Data Acquisition Document No.)

DI-TCSP-80235A

5. CONTRACT REFERENCE

PWS Paragraph 3.2.8.c.

6. REQUIRING OFFICE

USMC

7. DD250 REQ

LT

9. DIST. STATEMENT

REQUIRED

D

10. FREQUENCY

MTHLY

12. DATE OF FIRST SUBMISSION

30DAC

14. DISTRIBUTION

a. ADDRESSEE

b. COPIES

8. APP CODE

A

11. AS OF DATE

13. DATE OF SUBSEQUENT

SUBMISSION

See BLK 16

DRAFT

FINAL

Reg Repro

16. REMARKS:

Service Desk Summary Reports are monthly reports Contractors are required to submit to MCSC Contracting Officer. This report contains key elements in relationship to the service and support provided to the MCHS equipment. This report shall not include any equipment not procured through MCSC Contracting Officer.

Block 4: DID Tailoring Instructions

10.1 Format. Contractor shall provide Reports in an Electronically Delivered- Reproducible format. Reports shall be provided in Microsoft Excel spreadsheet editable format (currently 2013) to match currently fielded version. The current report format may be obtained from PfM SES. To avoid database import errors, the following instructions shall be followed:

1. Ensure all alpha characters are in upper case

2. Provide column headings (listed below)

3. Include all data for each Trouble Ticket number on one row

4. Include complete information in each field for each entry (do not use ditto marks)

5. Place data within indicated fields

6. Do not use formulas to populate fields

7. Do not use hard returns in any data field

8. Do not use text-wrap in any data field

9. Do not use commas in any data field

10.2 Content. (a) through (l) will be fulfilled with the below content:

Provide the following data, in sequence (All dates shall be formatted as

MM/DD/YYYY):

1. TROUBLE TICKET NUMBER

2. DATE OF CALL (TROUBLE TICKET INITIATED)

3. GOVERNMENT DELIVERY ORDER NUMBER

4. OEM SYSTEM SERIAL NUMBER

5. GOVERNMENT DELIVERY ORDER

6. OEM MODEL NAME

7. OEM MODEL TYPE

8. WARRANTY EXPIRATION DATE

9. CALLER’S RANK , LAST NAME, FIRST NAME

10. CALLER’S COMMERCIAL PHONE NUMBER

11. CALLERS LOCATION

USMC 1 0 1

PfM APM-L 0 0 0

DD FORM 1423-1, FEB 2001 PREVIOUS EDITION MAY BE USED PAGE 2 OF 2

12. CALLER’S EMAIL

13. FAILED COMPONENT CATEGORY (I.E., HARD DRIVE, LCD,

MOTHERBOARD)

14. COMMENTS

15. PROBLEM RESOLUTION

16. ASSET REPLACED (YES OR NO)

17. ASSET SERIAL NUMBER CHANGED (YES OR NO)

18. ON-SITE SUPPORT (YES OR NO)

19. DATE TROUBLE TICKET CLOSED

20. PARTS SHIPPED (YES OR NO)

21. DATE REPLACEMENT PART SHIPPED (OR NA IF APPLICABLE)

22. DATE FAILED PART RECEIVED BY CONTRACTOR (WHEN RETURN

OF FAILED PART IS REQUIRED OR NA IF APPLICABLE)

23. ASSET REPAIRED IN CONTRACTOR’S FACILITY (YES OR NO) DATE

ASSET RECEIVED CONTRACTOR’S FACILITY (IF APPLICABLE)

24. DATE ASSET REPAIRED AT CONTRACTOR’S FACILITY (IF

APPLICABLE)

25. DATE OF 1ST REPEAT FAILURE (IF APPLICABLE)

26. REPEAT FAILURE WITHIN SIX MONTHS (YES OR NO)

27. DATE OF 2ND REPEAT FAILURE (IF APPLICABLE)

28. SHIP TO ADDRESS (FOR PURPOSES OF SHIPPING REPLACEMEMT

PART)

29. RETURN MATERIAL AUTHORIZATION NUMBER (WHEN RETURN

OF FAILED PARTS IS REQUIRED OR NA IF APPLICABLE)

Block 8: The Government shall have 10 days after receipt of the deliverable(s) for review and comment. Within five (5) days, provide responses to any issues brought up in the Government comments. If necessary, revise and resubmit updated deliverable(s) for Government approval within five (5) days of receipt of Government comments.

Block 9: DISTRIBUTION STATEMENT D: Distribution authorized to Department of Defense and U.S. DoD contractors only; Administrative or Operational use; 13 Feb 2017. Other requests for this document shall be referred to Commander, MARCORSYSCOM, PfM SES, 2200 Lester Street, Quantico, VA 22134-6050.

Block 14: CS3CustomerCare@usmc.mil will verify draft and approve final copy posted to the USMC contract portal.

15. TOTAL

G. PREPARED BY

Robert Smith

H. DATE

6 Mar 2018

I. APPROVED BY

Michael Berry

J. DATE

6 Mar 2018 mailto:2TUCS3CustomerCare@usmc.milU2T