IRES_AttchJ-01_Encl1_HLO.docx

Attachment J-01, Enclosure 1 Integrated Research & Development for Enterprise Solutions High Level Objectives and Capabilities Descriptions and Legacy Requirements May 10, 2016

Attachment J-01, Enclosure 1 This page intentionally blank

Preface This document is designed to convey the potential scope and breadth of the Integrated Research and Development for Enterprise Solutions (IRES) contract based on task orders issued under the legacy contract. The content of this document is not intended to limit the scope of the IRES contract nor is it a guarantee of future requirements that will be fulfilled under the IRES contract.

Attachment J1, Enclosure 1 Page i Attachment J1, Enclosure 1 Page ii Table of Contents

FOR OFFICIAL USE ONLY Page 0 Attachment J1, Enclosure 1

High Level Objectives are the overarching performance areas that characterize the major components of work to be performed under IRES. Each HLO contains capabilities that further refine / define potential performance areas.

Attachment J1, Enclosure 1 IRES High Level Objectives are:

· IRES Systems Engineering and Program Integration

· BMDS Mission Operations

· BMDS Testing

· Wargames and Exercises

· Modeling and Simulation

· Enterprise Communications and IT Environment

· Operation of Facility Infrastructure

Exhibit 1 aligns active task orders under the current contract, the Joint National Integration Center (JNIC) Research and Development Contract (JRDC), to the IRES HLOs and capabilities described in this document. Task order documents can be found in the IRES bidders’ library.

EXHIBIT 1. ACTIVE JRDC TASK ORDERS ALIGNED TO IRES HLOs / CAPABILITIES

Attachment J1, Enclosure 1

Successful realization of a single IRES HLO cannot be achieved without thorough systems integration, program integration, and alignment (both schedule and priorities) with the other HLOs. The IRES SE&PI HLO provides de-confliction of critical assets, positive configuration control of test environments, and rapid reprioritization of resources. This HLO is essential to simultaneously and efficiently executing multiple stakeholder requirements that span multiple HLOs in a dynamic test, training, and operational environment. Develops, manages, and maintains Department of Defense Architecture Framework (DoDAF) data used in a Federal and Department of Defense (FEA, DODEA) compliant architectural repository for the IRES contract; renders multiple views of the capabilities delivered under the contract which guides the development of solutions that will meet customer requirements; integrates technical artifacts from disparate MDA contract activities into the Enterprise repository as necessary to satisfy holistic views of the enterprise environment.

Challenges:

a) De-confliction of concurrent events and critical assets, maintaining positive configuration control, and rapid resource reprioritization are fundamental to mission success.

b) The contractor’s ability to synchronize capabilities, schedules, and priorities across the program is a key risk mitigation measure for integration and execution of events that support national defense.

c) Integration of work activities across BMDS Mission Operations, BMDS Testing, Wargames and Exercises, Modeling and Simulation, Enterprise Communications and IT Environment, and Operation of Facility Infrastructure ensures integrity of event architectures and standardizes delivery of technical capabilities.

d) Development of DODAF-compliant end-to-end enterprise event architectures providing enough fidelity to effectively sustain and risk mitigate for the purpose of attaining mission assurance through the lifecycle of all systems involved.

3.0 BMDS Mission Operations

The MDIOC is host to numerous BMDS operational missions, operational test assets, and developmental and prototype systems. BMDS Mission Operations ensures visibility and awareness of the multiple operational readiness postures, delivers warfighter mission support, and provides satellite operations in support of BMDS testing. In addition, BMDS Mission Operations is responsible for Advanced Research activities and the development of prototype systems destined for fielding and maintenance in the operational BMDS architecture.

These missions must be maintained in a continuous state of operational readiness to support contingency operations in the execution of the BMDS mission.

· C2BMC is the integrating element of the BMDS providing missile defense planning, situational awareness, sensor management, engagement coordination, and global networks to create a layered missile defense.

· 100th MDB is the 24/7/365 operational center that conducts operational-level execution of the Ground-based Midcourse Defense (GMD) homeland defense mission.

· JFCC-IMD is U.S. Strategic Command’s (USSTRATCOM) lead organization for planning and synchronizing global missile defense.

· The Missile Defense Space Center (MDSC) provides a centralized, collaborative environment for on-orbit space operations to develop and integrate space sensor capabilities within the BMDS. Supported satellite constellations and space data feeds currently include: Space Tracking and Surveillance System (STSS) and the Enterprise Sensors Laboratory (ESL).

· MDA continually seeks opportunities for improving the BMDS through the experimentation, prototyping, and development of new capabilities leveraging terrestrial and space based data, which will hedge against future missile threat growth, provide early intercept capability, and increase raid handling of BMDS sensors.

These missions require support for their critical infrastructure resources, operational components and informational path flows that enable their warfighting function / capability.

3.1 Infrastructure Readiness Posture

The Infrastructure Readiness Posture capability provides the means to maintain a heightened level of responsiveness and the mission assurance rigor to ensure availability of operational BMD assets working in or through the MDIOC. This capability provides continuous MDIOC situational awareness and mission assurance support (24/7/365) as well as the ability to escalate health and status issues of critical infrastructure resources that directly support the operational BMDS assets. This capability requires increased responsiveness and mature, technical governance to enable full operation.

Challenges:

a) Rigorous configuration management and mission assurance governance / processes are essential to ensure the operational system is not impacted during routine maintenance and break / fix activities of unrelated systems.

b) Due to the criticality of maintaining an operational posture, incident (or break / fix) response time must be minimized.

3.2 Warfighter Mission Support

The Warfighter Mission Support capability assists the Warfighter in the accomplishment of their BMDS mission by the delivery of integrated proficiency training, continuity of operations (COOP) planning, contingency operations, development of automated situational awareness tools that provide real-time BMDS health and status information. Further, Warfighter Mission Support includes advanced concept research and the development of prototype capabilities intended to augment the operational BMDS architecture.

Proficiency training predominantly encompasses system support associated with the Missile Defense Space Warning Tool (MDST). The MDST provides a training opportunity to COCOMs, Military services, and other interested participants by providing Early Warning (EW) threat data over the operational Integrated Broadcast Service (IBS) broadcast.

Continuity of operations planning entails developing and maintaining documented, well defined, and process oriented transfer of mission capabilities to an alternate location (if required) to ensure continuous or near continuous BMDS Watch Officer operations.

Contingency operations is the ability to support the BMDS Warfighters as they transition from normal peacetime activities to a heightened state of alert based on real-world indications and warnings. The preparedness levels of the support infrastructure and resources will be elevated to a very rigorous posture that provides a more detailed analysis process for all maintenance activities and their potential impact, if any, to the resources identified as part of the operational system. It also provides updates on significant events affecting the operational status of the BMDS, assesses operations support status for updates to the Director, Deputy Director, and senior leaders, supports the RFA / RFI process, synchronizes support to Warfighters, and prepares briefings for senior leaders.

Automated tools provide real-time health and status situational awareness information regarding BMDS assets, which provides the Warfighter with information to make knowledgeable assessments pertaining to their respective mission area.

The Advanced Concept Research and Development capability includes systems engineering, design, test and verification, assessment, and delivery of products which add incremental, evolutionary, and/or revolutionary improvements to the BMDS. Development activities include fulfilling technical objectives and goals; demonstrating solutions for BMDS challenges; exploring alternative system design concepts; performing design trades to inform the selection and implementation of the best design; verifying product build and integration; delivery of interim and final products; assessing performance of the delivered products; and consideration of Warfighter feedback throughout the development cycle.

Two examples of advanced concepts that are currently being matured and implemented include the BMDS OPIR Architecture (BOA) and the Simultaneous Correlation of Unambiguous Tracks (SCOUT). The BOA capability will process sensor data from OPIR and other sensors to form tracking, estimation, and prediction solutions which are provided to C2BMC to support BMDS weapon engagements. Also provided are general system functions like data logging and record capabilities integrated within a hardware suite that complies with the installation host computing and security requirements. The SCOUT capability will process sensor data from multiple sources to provide information to C2BMC for discrimination decisions.

Challenges:

a) Development and maintenance of an effective COOP plan to capture operating contingencies that enable the Warfighter to perform at the same competence level as the primary facility.

b) Providing accurate and real-time reports on the readiness posture (health and status) of deployed (i.e., active) BMDS assets which allow the Warfighter to make informed decisions.

c) Providing integration and coordination for warfighter mission support that leverages shared resources (e.g., data and facilities) between multiple products (e.g., C2BMC and BOA) and hosts (e.g., MDIOC and SBIRS) while minimizing development and testing delays.

d) Accessing and utilizing legacy prototypes and products to decrease development cost and timelines.

e) Integrating element level products/modules into system-level architectures to support various events (e.g., ground test, flight test, and wargames and exercises) and operations.

3.3 Satellite Operations

The Satellite Operations Capability is centered on the MDSC, which is located in the MDIOC. The MDSC provides a unique environment to develop and mature space tracking and surveillance related capabilities that contribute to missile defense. The MDSC satellite operations capability provides systematic monitoring of space assets (e.g., Space Tracking and Surveillance System (STSS)) for the purpose of detecting, tracking, and characterizing objects. The MDSC also provides continuous threat updates to BMD elements that enhance overall weapons control solutions. This capability provides operation support to the STSS system.

Challenge:

a) Maintaining satellite system equipment and providing enhanced protection levels to ensure no system degradation or interruption impacts BMDS operations.

4.0 BMDS Testing

BMDS Testing is a continuous, evolutionary process that encompasses both developmental and operational activities to demonstrate the effectiveness, suitability, and survivability of the BMDS. BMDS Testing develops secure test architectures that integrate multiple enclaves and disparate test resources across the enterprise communications and IT environment in accordance with test event requirements to enable testing of the BMDS and its elements while ensuring appropriate cyber security protections are enabled for the protection of all test elements.

Based on historical data and projected budget profiles, this HLO is anticipated to be approximately 9% of the IRES acquisition.

4.1 Flight Test Support

The Flight Test Support capability examines assets in their operational configuration against an inventory of targets to assess readiness aspects of BMDS elements. Flight test activities involve hardware, software, and communications to support the preparation and execution; pre-mission test support and post-event analysis of BMDS element data collection events; and reporting on the performance of the flight test hardware, software, facilities, network monitoring, and procedures. Key characteristics for successful flight test integration include disciplined requirements coordination, precise event preparation, thorough event tracking and effectively capturing and incorporating lessons learned.

Historically, approximately eight flight tests have annually leveraged the JRDC.

Challenges:

a) Translation of flight test objectives and validated event architectures into mission assurance requirements that identify test resources to be provided heightened levels of mission assurance protection during the test period.

b) Obtaining event architecture Information Assurance (IA) accreditation is essential for prevention of a cyber-threat or leak of US information.

c) Availability, reliability and responsiveness of test resources, including subject matter experts, information systems, applications software, models and simulations, and communication networks for all test milestones (i.e., integration events, communication events, dress rehearsals, etc.).

d) Flight tests, which provide a venue to assess and validate BMDS operational architectures, are very expensive. Every opportunity to capitalize upon a test to gain data and knowledge to improve operations and further the BMDS capability must be exploited to the fullest extent possible.

4.2 Ground Test Execution

The Ground Test Execution capability includes the integration of element hardware-in-the-loop, high fidelity threat simulations with operational assets to test capabilities across a wide range of simulated threats, and operating environments that cannot be affordably replicated in flight tests.

Ground test activities involve managing and coordinating activities necessary to perform test events; architecting the test environment based on customer-defined test objectives; collecting, managing, and disseminating ground test data; and executing all phases (integration, dry runs, and runs for record) of ground tests. Key characteristics for successful ground test integration include disciplined requirements coordination, precise event preparation, thorough event tracking and effectively capturing and incorporating lessons learned.

Historically, approximately 12 ground tests have annually leveraged the JRDC.

Challenges:

a) Translation of ground test objectives and validated event architectures into mission assurance requirements that identify test resources to be provided heightened levels of mission assurance protection during the test period.

b) Obtaining event architecture IA accreditation is essential for prevention of a cyber-threat or leak of US information.

c) Availability, reliability, and responsiveness of test resources, including subject matter experts, information systems, applications software, modeling and simulations, and communication networks for all test milestones (i.e., integration events, communication events, dress rehearsals, etc.).

d) Ground tests provide a venue to assess and validate BMDS operational architectures. As such, a thorough understanding of BMDS capabilities, warfighter tactics, techniques, and procedures (TTP), is essential. Every opportunity to capitalize upon a test to gain data and knowledge to improve operations and further the BMDS capability must be exploited to the fullest extent possible.

4.3 Performance Assessment Execution

The Performance Assessment Execution capability provides digital / virtual predictive representations of BMDS elements and components. Performance Assessments are a cost-effective risk mitigation activity to collect data for characterization, verification and validation, and assessment prior to flight test execution. The assessment is a repeatable simulation environment thus allowing multiple assessments of system configuration, engagement conditions and target phenomena.

Performance Assessment activities involve managing and coordinating activities necessary to perform test events; architecting the test environment based on customer defined test objectives; collecting, managing, and disseminating test data; and executing all phases (integration, dry runs, and runs for record) of the assessment.

Historically, one performance assessment has been conducted biennially.

Challenges:

a) Translation of Performance Assessment objectives and validated event architectures into mission assurance requirements that identify test resources to be provided heightened levels of mission assurance protection during the test period.

b) Obtaining event architecture IA accreditation is essential for prevention of a cyber-threat or leak of US information.

5.0 Wargames and Exercises

MDA requires the capability to engineer, integrate, and execute wargames and exercises to demonstrate current and future BMDS capabilities. Wargames and exercises are comprised of a wide range of activities from tabletop seminars to fully interactive, distributed wargames to multi-stakeholder, CCMD sponsored exercises. Delivery of wargames and exercises originates from the MDIOC platform and leverages the enterprise communications and IT environment to connect participants and distribute data around the globe.

5.1 Wargame Execution

The Wargame Execution capability provides experimental opportunities for warfighter and engineering communities to examine defense designs based on near and far term research, development, and test and evaluation capabilities. Wargames may be in the form of table top briefings or fully interactive, geographically distributed, multi-player scenarios, and are based on military operations involving two or more opposing forces, using rules, data, and procedures designed to depict an actual or assumed real life situation. Essential to successful Wargame integration is a disciplined requirements coordination process, precise event preparation, thorough event tracking, and effectively capturing and incorporating lessons learned.

Table-top or limited participation Wargames have historically been conducted bi-monthly. Interactive Wargames historically have been conducted quarterly. Fully interactive, distributed, multi-player Wargames have historically been conducted bi-annually.

Challenges:

a) Translating Wargame objectives and event architectures into mission assurance requirements that identify test resources that require heightened levels of mission assurance protection during the test period.

b) Obtaining event architecture information assurance (IA) accreditation is essential for prevention of a cyber-threat or leak of US information.

c) Availability, reliability, and responsiveness of test resources, including information systems, applications software, modeling and simulations, and communication networks for all test milestones (e.g., integration events, communication events, dress rehearsals, etc.).

d) Wargames provides a venue to assess and validate BMDS conceptual architectures and identify and analyze critical warfighting issues. As such, a thorough understanding of BMDS capabilities, warfighter TTP, is essential.

5.2 Exercise Execution

The Exercise Execution capability provides insight to BMDS capabilities by demonstrating current system capabilities that enable the warfighter to evaluate their TTP. Exercises may include military maneuvers or simulated wartime operations, and are carried out for the purpose of training and evaluation. Exercises may be combined, joint, or single-Service, and are categorized into three tiers:

· Tier 1 (Combatant Command level, least complex);

· Tier 2 (Sub-Unified Command; level); and

· Tier 3 (Component level, most complex) BMDS Exercises.

Essential to successful Exercise Execution is a disciplined requirements coordination process, precise event preparation, thorough event tracking and effectively capturing and incorporating lessons learned. MDA participates in approximately five Tier 1, ten Tier 2, and three Tier 3 exercises annually.

Challenges:

a) Translating exercise objectives and event architectures into mission assurance requirements that identify test resources that require heightened levels of mission assurance protection during the test period.

b) Obtaining event architecture IA accreditation is essential for prevention of a cyber-threat or leak of US information.

c) Availability, reliability and responsiveness of test resources, including information systems, applications software, models and simulations, and communication networks for all test milestones (i.e., integration events, communication events, dress rehearsals, etc.)

d) Exercises provide a venue to assess and validate BMDS architectures and identify and analyze critical warfighting issues. As such, a thorough understanding of BMDS capabilities, warfighter tactics, techniques and procedures, is essential.

6.0 Modeling and Simulation

MDA requires a modeling and simulation capability to develop, deliver, and support MDA models and simulations with functionality as described in requirements specification. Models and simulations are integrated into BMDS Test architectures in a cooperative mission focused manner to ensure test architecture specifications are met. The M&S program supports (1) BMD system concept evaluation, (2) engineering development of the BMD system and its components, (3) BMD system verification and valuation, (4) credible assessment of system-level effectiveness and functionality, (5) warfighter/operator training, and (6) real-world operational analysis.

The Modeling and Simulation HLO delivers products that simulate the current or evolving BMD environment, system, and threats by allowing repeated assessments of performance and providing a statistical determination of BMDS effectiveness. M&S are also used in the execution of MDA Ground Testing, training, exercises, wargames, element / system integration, performance assessments, and concept evaluation. M&S is successfully implemented with the seamless integration of MDA digital / hardware in the loop (HWIL) representations and the development, maintenance, and sustainment of software and hardware products.

6.1 Models and Simulations – Development

The Models and Simulations – Development capability includes systems engineering, definition, design, test and verification, assessment, as well as delivery of MDA M&S products (e.g., frameworks, core truth models, missile models, and other assigned models and simulations). This capability fulfills technical objectives and goals; demonstrates an understanding of the threat; explores alternative system design concepts; performs design trades to inform the selection and implementation of the best design; verifies that the specified design is properly built and integrated; delivers M&S products; assesses the performance of the delivered M&S products; and seeks feedback from the Warfighter on delivered content.

Challenges:

a) Accessing and utilizing legacy code to decrease development cost and timelines.

b) Integrating element level M&S products into system-level event architectures to support various events (e.g., ground test, flight test, and wargames and exercises).

c) Ensuring consistency of truth modeling for system level simulations.

6.2 Models and Simulations – Maintenance / Sustainment

The Models and Simulations – Maintenance / Sustainment capability provides post-development maintenance and sustainment of existing M&S products. During maintenance efforts, delivered M&S products, equipment, and procedures are optimized to achieve better maintainability, reliability, and availability. Typical maintenance responsibilities include corrective and adaptive changes, such as Operating System (O/S) updates, IA patches, software fixes, and hardware migrations. During sustainment efforts, support of in-service M&S systems is performed in the production environment. The sustainment capability ensures continued operation and maintenance of a system with understood and managed risk. Typical tasks include: collection and triage of all service use and maintenance data; root cause analysis of in-service problems (e.g., operational hazards, deficiency reports, code obsolescence, and reliability degradation); and the development of required design changes to resolve operational issues.

Existing M&S products use multiple operating systems (e.g., Unix, Linux, etc.), programming languages (e.g., Fortran, C, C#, C++, Java, etc.), and interface standards (e.g., DIS, HLA, etc.).

Challenges:

a) Preserving readiness, standardization and capability of the legacy M&S products to ensure continuity of operations while supporting events and tests and during contract transition.

b) Maintaining agile, integrated, and effective processes that provide the flexibility to quickly adapt to numerous, simultaneous, often competing requirements in the dynamic operating environment is essential to the successful execution of this capability.

7.0 Enterprise Communications and Information Technology Environment MDA’s Enterprise Communications and IT Environment HLO is the integrating and enabling platform that ensures the coordination and secure cyber operation of multiple network and technology enclaves servicing the MDA RDT&E and associated operational mission environments across MDA. The Enterprise Communications and IT Environment HLO provides critical communications and infrastructure used in the integration of BMDS elements in the development and fielding of BMDS capabilities. The Enterprise Communications and IT Environment HLO also provides the MDA administrative and general services IT environment necessary to conduct MDA business functions through the operations, maintenance, and sustainment of collaboration services, networks, cloud computing infrastructure, computer network defense, communications gateways, end user productivity hardware/software, and mobile devices.

7.1 Architect, Design, and Implement Secure Communications and IT Services The Architect, Design, and Implement Secure Communications and IT Services capability includes the architectural framework for services; technical requirements derivation; project management; engineering solutions; and implementation activities in support of customer and internally generated requests for new or improved Enterprise IT capabilities. Within this capability is the technical ownership and accountability of services entering into or exiting their lifecycle and the management of all IT Service Portfolio capabilities.

Historically, this capability executes more than 200 discrete technology improvement projects per year in support of RDT&E, BMDS operational systems and components, and general IT service requirements.

Challenges:

a) The MDA hosts a complex set of mission unique enclaves providing administrative, research, development, test, and operations capabilities. Flexible and adaptive IT and Communications environments that provide integrated solutions which are interoperable across the spectrum of use cases while maintaining the necessary security posture supporting the dynamic and ever-changing architectural framework is essential for success.

b) Many unique, non-standard technology requirements exist within MDA to include processes to certify and test technical solutions that must be efficiently executed to deliver new and improved capabilities without impacting deployment timelines or cost of implementation.

c) Maintaining agile, integrated, and effective processes that provide the flexibility to quickly adapt to numerous, simultaneous, often competing requirements in the dynamic operating environment is essential to the successful execution of this capability.

7.2 Manage, Operate, and Maintain IT Services

The Manage, Operate, and Maintain IT Services capability includes the lifecycle management of local area networks (LAN), metropolitan area networks (MAN), and wide area network (WAN) (routers, switches, distribution); servers and storage (physical / virtual hardware / software hosting environment); telephony (voice over internet protocol (VoIP), e911, Defense Red Switch Network (DRSN), secure terminal equipment (STE); applications (business, mission unique); IT Network and Security Center (IT-NSC); and service operations (IT service lines). MDA has two major data centers, one in Huntsville (HSV), AL and the other in Colorado Springs (COS), CO with each providing disaster recovery and continuity of operations (DR / COOP) services to the other. This capability manages the routers, switches, firewalls, workstations, servers, and peripherals providing connectivity and support to 4 MANs, 20 LANs, 120 tail sites, numerous standalone configurations and external connectivity to networks such as Secure Internet Protocol Router Network (SIPRNet) and Joint Tactical Experimentation Network (JTEN). This capability has the primary management responsibility for more than 800 production servers.

Operation and maintenance of critical IT elements and integration of MDA BMDS testing enclaves into the MDA Information Grid (MIG) involve the implementation of more than 160 changes per month.

Challenges:

a) Many of the systems and networks supporting MDA are considered mission critical for MDA Flight and Ground Testing; as a result, maintenance strategies must accommodate for routine outage windows and out-of-cycle maintenance activities for de-confliction of critical technical services necessary to facilitate MDA testing.

b) The IT infrastructure depends on facility power and cooling support systems; close coordination between facility management and IT support is essential in ensuring facility resources are provisioned and available when needed.

c) Maintaining agile, integrated and effective processes that provide the flexibility to quickly adapt to numerous, simultaneous, often competing requirements in the dynamic operating environment is essential to the successful execution of this capability.

7.3 Manage and Maintain Secure IT Infrastructure

The Manage and Maintain Secure IT Infrastructure capability provides the network security management that is required across the entire MDA Enterprise, including all ADMIN / GENSER, BMDS Development and Test enclaves and networks at MDA and contractor locations geographically dispersed around the world. Network security involves all activities that are undertaken to protect the value and ongoing usability of communications and computer assets, integrity of data and continuity of operations. Network security is applied throughout the lifecycle of MDA systems development from security engineering, through operations and maintenance to decommissioning.

This capability includes the maintenance of Risk Management Framework (RMF) documentation; cybersecurity training; defend networks and systems via the Computer Emergency Response Team (CERT); manage communications security; and Cross Domain Solutions (CDS).

Challenges:

a) Cybersecurity requirements place an increasingly high demand on the technical workforce to maintain secure, compliant IT systems and communications environments; innovate in the identification of risk; and the verification of cybersecurity compliance in a cost effective and efficient manner is required.

b) Failure to properly implement a cybersecurity program could lead to compromise and cause detrimental impacts to national security.

c) DoD 8570.01-M identifies qualifications for the cybersecurity workforce; the ability to recruit, hire, place, and retain a qualified workforce, as well as the ability of the workforce to maintain currency with regulations is necessary.

d) Maintaining agile, integrated, and effective processes that provide the flexibility to quickly adapt to numerous, simultaneous, often competing requirements in the dynamic operating environment is essential to the successful execution of this capability.

7.4 Customer Interface and Support Services

The Customer Interface and Support Services capability includes the lifecycle, health, and status of desktop and laptop computer systems, on-site technical support, consolidated service desk operations, and executive support teams for approximately 8,000 MDA users located in geographically dispersed operating environments. MDA provides printers, laptops, desktops, and thin client computer systems across both Unclassified and Classified network environments, and maintains more than 18,000 user accounts and 13,000 messaging accounts.

Service Desk technicians generally respond to more than 24,000 requests for service and/or information per quarter.

Challenges:

a) Services not provided to the MDA workforce in a timely and efficient manner hampers Agency productivity and impacts product delivery timelines. As such, rapid resolution of incidents causing service disruption and the efficient distribution of new or improved software to client systems is essential in support of Agency operations.

b) Maintaining agile, integrated, and effective processes that provide the flexibility to quickly adapt to numerous, simultaneous, often competing requirements in the dynamic operating environment is essential to the successful execution of this capability.

8.0 Operation of Facility Infrastructure

The Operation of Facility Infrastructure HLO encompasses the people, processes, tools, and infrastructure necessary to support mission-critical BMDS and RDT&E operations within the MDIOC. This HLO provides rapid facility modifications (testbed/lab builds) to support MDA mission activities at the MDIOC and ensures the facility is operated, maintained, and sustained in a coordinated and synchronized manner to reduce impact and risk to operational and RDT&E missions.

The MDIOC is a secure, 4-story, multi-purpose and highly reconfigurable 676,160 square foot research, test, and operations complex comprised of two separate facilities. These facilities reside within a 50th Space Wing restricted area on Schriever Air Force Base, CO.

The MDIOC research and operations complex, Building 720, is an approximate 580,000 square foot facility that includes numerous element-level laboratories, special access programs, test centers, conferencing facilities and operational capabilities supported by a highly reliable facility, communications and IT infrastructure. Building 720 also has an 8,575 square-foot presentation center, a 19,880 square-foot data center, and an 11,060 square-foot main communications hub.

The MDIOC consolidated support facility (CSF), Building 730, is an approximate 96,000 square foot facility that provides administrative office space, conferencing facilities, an international events center, and food service (dining facility) operations. Building 730 connects to building 720 through the main entrance lobby and the basement.

8.1 Operate and Maintain Common-use Facility Infrastructure

The Operate and Maintain Common-use Facility Infrastructure capability provides a safe and reliable building infrastructure which includes: electrical, HVAC, fire suppression / detection, plumbing, steam, chilled water, roof and elevator systems. These systems support the integration and operation of multiple disparate tenant activities and BMDS mission partners.

Historically, this capability serviced the common-use MDIOC facility infrastructure supporting several MDA elements / components and designated Combatant Commanders’ BMDS operations. This capability includes planned / unplanned corrective or break / fix maintenance (~150 per month) and preventive maintenance (~1,100 per month) activities on all Building 720 / 730 facility infrastructure systems. Further, this capability requires 24/7/365 situational awareness on critical facility infrastructure systems and technician response to infrastructure outages within 15 minutes of notification.

Challenges:

a) Successful delivery of this capability is dependent on communication, coordination, and services provided by Schriever AFB, CO. The 50th Space Wing provides grounds maintenance, refuse collection and disposal, safety, snow removal, and utilities. The demarcation is established within the 50th Space Wing – MDA Host Tenant Support Agreement.

b) It is expected that within this capability, no unplanned failures impacting BMDS operations occur. Facility infrastructure systems must be maintained in accordance with standards set by local, state, and federal laws.

c) Maintaining agile, integrated, and effective processes that provide the flexibility to quickly adapt to numerous, simultaneous, often competing requirements in the dynamic operating environment is essential to the successful execution of this capability.

8.2 MDIOC Facility Repair / Alteration

The MDIOC Facility Repair / Alteration capability provides facility engineering solutions to plan, design, execute and transition of improved or modified facility architectures and infrastructure systems.

This capability requires the management and execution of temporary as well as permanent facility modifications and restoration. Activities may include removal, relocation and rapid reconfiguration of walls, conduit, under floor conveyance, overhead lighting, false floors and utility distribution system extensions.

Challenges:

a) Appropriate planning and resourcing across all projects and meeting negotiated schedule and performance criteria are essential. Further, maintaining positive configuration control and documentation of facility modifications is essential to successfully executing a project.

b) Maintaining agile, integrated, and efficient and effective processes that provide the flexibility to quickly adapt to numerous, simultaneous, often competing requirements in the dynamic operating environment is essential to the successful execution of this capability.

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